Hi John
Thanks for your feedback.
It's awesome to hear that Ela provided you with quality customer support today. I will be sure to pass over your kind words.
All the best
Alice
“I bought a life-time package 2 years ago in the first Covid lockdown, learnt how to use these templates... Now using them at work! Very useful for creative users :)”
Hi Konstantinos
We really appreciate you leaving us some feedback today!
It's so cool that Viddyoze was able to support you through such a difficult time for businessess.
All the best
Alice
Hi Paul
Thanks for leaving us a review today.
Professional video content is our passion and we love that we can share this with you!
If you ever need help with your account, you know where to find us.
All the best
Alice
“I am no video editor. With Viddyoze I become one. Great service.
Viddyoze also has by far the best customer support I have ever worked with. I cannot overpraise them. Special thanks to Alice who has solved my latest rendering issue.”
Hi Batuhan
Wow! It's an honor to be the best Customer Support team you've spoken to. I will be sure to let the rest of my team know.
We really appreciate that and it was my pleasure to help you today.
If you ever need help in the future, you know where to find me.
All the best
Alice
Hi
Impressive videos on a budget are what we are all about and I am so glad you're finding value in our app!
It's awesome to hear that you are still learning through Viddyoze. Our support team is availible almost 24/7 so if you ever have any questions or want to learn some new skills, just let us know.
All the best
Alice
“The service is easy to use and makes it great for creating videos for my business and for my community. I also ran into an issue with my subscriptions on my account, and I have to give a shout-out to Ela and their support crew for getting things straightened out quite quickly. I reached out via Live Chat and was sorted out in less than an hour! I recommend Viddyoze for your quick videos and animations and great support!”
Hey Sarah
Thank you so much for leaving us a review. I am so pleased to hear that Ela was able to resolve your issue today.
We're on live chat almost 24/7 so if you ever run into any issues again just let us know.
All the best
Alice
Hi John
Aw shucks, thank you so much!
You'll find me in the chatbox every Sunday so if you ever need help in the future, or you just want to chat drop me a message.
All the best
Alice
“After experiencing some issues with loading my account's templates, I sent a message in the chat and got a response within 2 minutes! The young lady that assisted me, (Alice), did an AMAZING job with working through the scenarios of what it could be and helping me to find a solution!! I'll give her 5 stars anytime! Really appreciated the fast and quality service!”
Hi Cara
You are a lady after my own heart!
It was a pleasure to assist you with your account yesterday and I am so glad we got you back up and running.
If you ever need help in the future, you know where to find me.
All the best
Alice
“I ended up upgrading to a higher plan and didn't realize I'd been double charged. They caught it and refund my money asap. Amazing customer service. Thank you.”
Hi Pamela
I'm so glad we got the duplicate subscription issue resolved for you. I will let J-za know you're over the moon with her customer support.
If you'd like some tips and tricks to make the most out of your subscription, please just drop us a message via live chat.
All the best
Alice
Hi Gene
It's awesome that Viddyoze can help you make videos for your business.
Have you checked out the portrait and square templates too? They're perfect for social media.
All the best
Alice
Hi Roxanne
I can see you had some excellent customer support from my colleague, J-za.
I will pass on your kind words to her and if you ever need help with your account, you know where to find us.
All the best
Alice
“VIDDYOZE is worth every penny for its growing library of short clips, lower thirds, ideas and so much more. I love this platform. A 10/10 recommendation.”
Hi Andreas
We love hearing that you have been able to make use of all the different kinds of templates we offer on the app.
If you ever have ideas of any new templates you'd like to see in the future, please let us know.
All the best
Alice
Hi Maurice
It's so cool to hear that you've been able to use Viddyoze as part of your business toolkit.
If you ever need any help at all, please drop us a message via live chat.
All the best
Alice
“While the service of this platform is, in that of itself, very good, I am the most impressed with the customer service I have received. I've been a customer since June 2020, I had some concerns and some mistaken impressions. Jessica was extremely kind and patient and represented her companies interests fairly and all the while treating me like I was valuable. Highly recommend.”
Hi Ryan
Well, let's just say you've made the entire support team's day today with your kind words.
Thank you so much for taking the time to give us the boost we needed this lovely Thursday.
We hope you have a great rest of your week and if there is anything else we can help with at all, just drop us a message.
All the best
Alice
“Viddyoze customer service is outstanding. Prompt response to customer queries and resolving customer issues in a timely manner.
The Viddyoze product itself (the software) needs improvement so that it can stay at the top against its competitors. Most of the templates are not flexible for customization for the end user. I know you're trying to help everybody including people with no prior experience in video editing or creation. Please make the templates in such a way that experienced video editors can also enjoy creating something unique for their projects and not have it look too generic.
I noticed that when I edit something and want to use the transparency editing feature I get limited to using the feature 15 times only in a month. That is a very basic feature that your customers should use for free. I mean for a template club member who subscribes to Viddyoze Template Club and pays $37 every month for the templates, they shouldn't pay an extra $10 every month in order to use the transparency feature. The feature is free in most other editing soft-wares.
Another improvement you can add to the Viddyoze software is making it possible to process actual videos. You can make it possible for processing short videos that can then be rendered to use in projects. This will actually put Viddyoze at the top of the competition.
When I signed up for Viddyoze template club, 2 years ago, I thought I would be able to import a video and process it using Viddyoze. That was not the case. I soon realized I could only import pictures and photos to make logos, stingers, transitions, intros and outros.
The intros, stingers and transitions from using most of the templates are quite rough. If they can be softened and made a little smoother, they can be very powerful.
Overall the software has a lot of potential, and if improvements are made, it is going to be the go to software to create awesome videos.
Thanks.”
Hi Reuben
Thank you for raising this feedback with us. Gaining insight into the user experience is so important to us so please be assured your comments won't go unheard!
It's great to hear you find our customer service outstanding. We are always happy to help and take pride in our work so this means a lot to us.
Thanks
Alice
“Viddyoze has helped me increase my video presence on social media and our clients love the variety they allow us to create for them to market themselves. It has changed the way we incorporate video clips into what we offer! Easy to use and new content added all the time!”
Hi Sonny
I'm glad to hear you love our new content and that you find the app easy to use.
It's also awesome to hear that your clients are loving the results you're able to achieve with Viddyoze.
If you've got any template suggestions, send them over in an email. We'd love to see what we can do for you!
All the best
Alice
