Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.22

1.2 Rating 302 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing service, placed order 5th of the month, then rang them on the 14th, for them to say items were still on the way, on the 20th I rang again to be informed good were damaged by courier and I wouldnt see my money until another 7-14 days. Will never place another order”

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Posted 3 years ago

“Don’t waste your time sent the wrong item after waiting weeks tried calling up spent hour in wait then told will send correct item in 14 days.”

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Posted 3 years ago

“I have had a truly dreadful experience with Viking. I would not recommend using them. For many years as far back into the 80's we used Viking and they were great. Now they have been taken over and they are absolutely hopeless. I made an important order in February 2021 and several phone calls later - speaking with customer services in South Africa and all other areas of the world, they still have not managed to make the delivery of simple items like envelopes. I am shocked at such a bad service. After at least two phone calls to try and clarify and confirmmy billing and delivery address they still have today a completely different address on their system. If you seriously need to buy stationery I recommend you seek elsewhere.”

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Posted 3 years ago

“The worst Company ever!!!!!!!! Tooook my money and never recieved anything! AVOID AVOID AVOID. SSSSSSSSSOOOOOOO BAAD!”

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Posted 3 years ago

“I wish I would have read the reviews before I placed an order with Viking! I placed my order with them because their website claimed next day delivery, but that wasn't true. After no communication or further notifications, I checked my account to find the "items will be dispatched at a later date." I contacted their Customer Service team who have been no help at all. I was told they've "escalated" my complaint to another team and now radio silence. Utterly disgraceful!”

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Posted 3 years ago

“Very bad experience i ordered my paper in bulk over a month before i knew i would ran out which is what i always do so i never run out. When i switched to the viking paper A5 and A4 my printer began shooting out 5-10 sheets per invoice printed when i printed in bulk. I assumed this had to be the printer malfunctioning not thinking it could be the paper. So i ordered a new printer and disgarded my old one. The same thing happened again when printing in bulk so i have since returned back to my old paper supplier and hey presto it prints perfect again. I contacted viking to arrange the return of the poor quality paper as i have 5 boxes of the stuff but was told by Deepak Upadhyay i was outside of 30 days return policy so nothing they could do. This is absolutely ridiculous and i will never use the sham of a company again. Avoid!!! be warned the paper is very bad quality and the customer service is equally poor!”

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Posted 3 years ago

“Goods never arrived. First email not answered, second email does get answered a day later. My missing goods were only investigated because I complained, in spite of the fact the carrier had returned them to the warehouse. Customer support - what a joke. He tells me my order has now been cancelled, but that I can order again, as this would be the quickest thing to do. Oh, and he goes on to say my money will be refunded within 14 working days (Yes 14, with Easter coming up that means no time soon). Why would I trust them again? Why have they not challenged their carrier? Why no speedy re - attempt to deliver? Why does it take 14 (working) days to refund my money? With internet delivery companies like Viking need to realise that they have to be slick with getting the product the customer has bought to them.”

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Posted 3 years ago

“Avoid this company...”

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Posted 3 years ago

“Cancelled various orders..”

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Posted 3 years ago

“Hi, You are a disaster of a company. I ordered few goods on 13th January. It was supposed to be delivered in 1 day. Never happened! Contacted them on 21st of January, the goods will be delivered in 2 days. Never happened! Contacted them on 25th of January, the goods will be delivered in 2 days. Never happened! Contacted them on 28th of January, the goods will be delivered in 5 days. Never happened! Asked for a refund on 4th February, Told refund will happen in 14 days. Never happened! Asked for a refund 25th of February, Told refund will happen in 14 days. Never happened! Asked for a refund of 22nd of March, Told refund will happen in 14 days again. You are such a disaster of a company. DO you not have any credibility? It has been 3 months, running behind you for a refund.”

Helpful Report

Posted 3 years ago

“Despite their website offering 'next day' delivery, I've just been told, after chasing, that my ink cartridges won't now arrive for a further 10 days. On a 'ship from warehouse' order?? I know there's a pandemic, but to move some packages from one shelf to another? And perhaps the rudest 'customer service' agents ever? Avoid, avoid.”

Helpful Report

Posted 3 years ago

“Viking Direct NEVER REPLY TO EMAILS, so why provide this facility if you’re going to ignore customers? They’ve started to send unwarranted direct marketing to my home address that I never signed up for, so called and emailed them to take all my personal details off their database urgently and to close down the account. I only bought one item from them that I returned, which for some unknown reason also required membership. Have sent numerous emails quoting GDPR regulations, which they’re either ignoring to keep me hooked into their business against my will ;-) or unresponsive because they are lazy. It’s not on and fed up at having to chase them to remove my details. They’ve just replied on Trustpilot with a standard non-response to this poor review - adding that they’ll respond, however - yet again failed to respond to my original emails. Hilarious if it wasn’t so disappointing! If you want a company that has zero communication and emotional intelligence, then by all means use them because they’re first-class at ignoring customers ;-) ACCOUNT C7516841”

Viking Direct 1 star review on 19th March 2021

Helpful Report

Posted 3 years ago

“Viking Direct NEVER REPLY TO EMAILS, so why provide that facility? They’ve started to send unwarranted direct marketing to my home address that I never signed up for, so emailed them to take all my personal details off their database urgently and to close down my account. I only bought one item from them ages back that I returned, which for some unknown reason required membership. Have sent numerous emails quoting GDPR regulations, which they’re either ignoring to keep me on their books against my will ;-) or unresponsive because they’ve no idea how to handle this. ACCOUNT C7516841”

Helpful Report

Posted 3 years ago

“Paid for an order online. Money taken from my account. Unable to log into account because it was 'suspended' and online chat say there is no order ?!?! Incompetent company and no customer service - another one to AVOID”

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Posted 3 years ago

“What went wrong ???? Where do I start ??? They basically took my money ( stole my money ) and never sent out my order !! I have rang them , e mailed them on NUMEROUS occasions and absolutely no help whatsoever , PLEASE STAY AWAY from this company, total fraud company”

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Posted 3 years ago

“Ordered new printer, took 3 months to be delivered and was faulty. Attempt to return the printer for a refund and viking refused the refund because it had been more than 3 months since purchase. I've been trying to work with them for the last 6 months to simply return my printer for a refund, but they are being deliberately evasive and unhelpful. I will now be forced to issue proceedings against them for their negligence in the small claims court.”

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Posted 3 years ago

“I'm just giving one star because I can't give less than that. I got a lot of products in this company and I just received few of them, in a open box in front of my door, I didn't sign it and now I just lost my money. Terrible, unbelievable, the worst experience in internet ever”

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Posted 3 years ago

“Liars and thieves. Had my money since January, it is now almost March. Their call centre in South Africa cuts me off every time I query where my refund is. TERRIBLE- THEY WILL PROBABLY GO BUST VERY SOON.”

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Posted 3 years ago

“Liars bad customer service. Bought a hoover 145 euro plus bags 11 euro. Weeks go by and talking to people in india not answering the questions then refunded the bags and not the Hoover. Taken it up with paypal. Crazy as wanted to order from and irish company like it's stated and it's not even from here and you can't even phone someone to talk to them normally. Very angry at the service. Discusted.”

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Posted 3 years ago

“Dishonest, Misleading information on their website I used your services because it stated that the delivery is within 24 hours. I received an email afterwards stating that it can take up to 48 hours. However, this was not elaborated on the website, initially. Nonetheless, I placed the order yesterday before 6.00 pm and when I inquired the agent stated that the ink will be delivered 4 days after the order placement. Shambolic!”

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Posted 3 years ago

Viking Direct is rated 1.2 based on 302 reviews