Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 571 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 6th January 2025

Lucy Allwood

Vinted 1 star review on 5th January 2025

Yvonne

Vinted 1 star review on 20th December 2024

Tarek

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vinted is brilliant when everything goes well - I have bought some lovely items from honest sellers & I have also successfully sold stuff of my own to others without issues. However, it is without a doubt a seller’s paradise & and it does not support buyers whatsoever. I enquired with a seller about a baby sleepsuit they were selling to check the condition. I asked whether it had any marks/stains on it and the seller replied to me to say no, that the sleepsuit was effectively unworn. I then bought the sleepsuit and when I went to collect it, I immediately opened the package in my car and saw that the sleepsuit had baby sh*t stains across the back. I raised the issue with the seller, took photos etc. to demonstrate the stains that were present… the seller replied to say that the baby sh*t stains “definitely weren’t there” when they sent the item to me, so they must have happened whilst in transit. Honestly, I don’t know which parallel universe this seller lives in whereby micro-sized babies crawl into plastic packaging delivery bags and sh*t on otherwise impeccable sleepsuits, but naturally I want whatever legal or illegal high they’re on at this point. I deemed the response from the seller so laughable given that I had proof of the stained item I had received that I turned to Vinted for support… but to my surprise, Vinted couldn’t give a toss. They say all the right things about how they’re very sorry and completely understand how I feel etc., etc., but there’s nothing they can do… so why am I paying a buyer’s protection fee then? What on earth are you protecting me from? The moral of the story is that would I continue buying from Vinted now… No. Would I continue selling on Vinted now? If I were a lowlife moron with no integrity like some of the sellers on there, then absolutely yes. They can sell you stuff in whatever condition they see fit and the buyer is left to deal with the consequences. Win - win for them.”

Helpful Report

Posted 1 year ago

“A great experience - until it's not. My experience with Vinted started off well but quickly turned sour. They accused me of uploading a counterfeit item, resulting in a permanent account block. Despite their own terms and conditions stating a 7-14 day temporary block for a single occurrence, they ignored their own rules and gave me a definitive ban. I tried to appeal, providing supporting documents and engaging with customer support. However, their response was a generic "The decision is final, thank you for understanding," showing a lack of understanding and consistency with their own policies. What's even more frustrating is that this happened within the first few days of using the app. The company's actions were disappointing, unsupportive, and frankly, rude. My frustration led me to read other reviews, revealing that many others had similar negative experiences. As a buyer, it's a great place to buy some well-priced items. As a seller, OMG, don't even bother. This situation serves as a clear illustration of how well-intentioned company policies and terms and conditions can inadvertently contribute to the deterioration of the overall customer experience over time, potentially leading to the company's downfall. Best of luck to the company.”

Helpful Report

Posted 1 year ago

“Absolutely horrendous, I got bugged by the Vinted member asiaad26 about a Burberry bag I was selling, I didn't want to sell for a low price, then she contacted me about coat also Burberry, also declined, next thing I know the items are reported as listed under the wrong brand, they were not, they clearly show the branding Burberry, I contacted Vinted via the legal@vinted.co.uk email and got told lie after lie, apparently the item was listed as Brand "Vintage" not true, it was clearly listed as Burberry, so no, I had not listed it wrong, I sent a screenshot and told them, next lie is that I should not use "vintage" anywhere in the item description. Whoever "Alicia" Vinted Team is, her customer service seems to consist of a bunch of lies, while I am used to Vinted customer service being sub par, this was even horrible for Vinted's standards, which are admittedly very very low, or maybe Vinted pays so little, they can't afford people with the mental capacity to read and write? Imagine if something really goes wrong? No thanks, I think I can do without giving this scam site money by buying or selling my items.”

Vinted 1 star review on 10th November 2023

Helpful Report

Posted 1 year ago

“Do not use vinted. Buyers pay for protection and get none. Seller sent the wrong item and admitted fault. Vinted still require the buyer to pay for return postage. This is not legal in the UK so I cannot understand how it is allowed. There is zero response from vinted and barely even a mechanism to request support.”

Helpful Report

Posted 1 year ago

“f you can If you can, avoid dealing with this company, they take your money, take a *protection fee* which is not worth the paper it's written on. When a parcel turns up which you didn't order it takes the power of the gods, like parting the dead Sea to get anywhere, remember what I said... you've paid a protection fee, ... Take your money and run company, customer service... non existing... just run through the motions. IQ's drop dramatically When you have a complaint, just a "read off a que card" rubbish!!”

Helpful Report

Posted 1 year ago

“Platform is good but client service appalling. My parcel was left in an unauthorised location and stolen and they refuse to refund me, even though the price paid includes buyers guarantee. Avoid.”

Helpful Report

Posted 1 year ago

“I would give this zero stars. I am a new user, and was attempting to make my second purchase on Vinted. I had a bug and was not able to make a purchase. The customer support was so mouth-droppingly horrible that I am not interested in remaining on this site whatsoever. - Nath would not read any of messages in full - Repeated the same advice, which was not relevant to my complaint - Claimed I had made too many purchases. I made one previous purchase. - Said I had not verified with a license, despite me being a buyer and having already verified my email. - Refused to contact technical support - Refused to transfer me to a manager - Attempted to close the ticket with every message sent immediately from the start of the conversation”

Helpful Report

Posted 1 year ago

“If I could give zero starts I would. Vinted blocked my account for selling “counterfeit” items. I attempted to sell my genuine converse on the site and my account was immediately blocked. I appealed the decision and sent through all of the proof they requested. Days later I’m told that my proof wasn’t enough (the exact things THEY asked for) and that my account had been blocked permanently. Most of the time it seemed like I was talking to bots.”

Helpful Report

Posted 1 year ago

“Vinted policy for items that were described incorrectly by the seller, is the buyer has to pay for return!! How is this right? Buyers should be protected and sellers should be accountable. Feel really let down by Vinted, buyer protection should be BUYER PROTECTION.”

Helpful Report

Posted 1 year ago

“I ordered a new mihael kors backpack , payed a full amount plus a buyers protection and received a message from DHL in a week that an order is delivered. I checked the same day and there was no parcel fem the carrier. Next day I checked with the security at my building and my neighbors where all the parcels arrive and they confirmed there was no courier that day from DHL. They also checked their records and cameras with me and truly there was no one from DHL on that day, but DHL already send me an email that this parcel is delivered. So I sent a message to Vinted support who were investigating for 2 weeks and finally here I am without the package and without 110 euros from my pocket. Just be sure that paying as called buyers protection do not basically protect you from anything since Vinted will never take your side and will take your money and buyers protection fee but will never admit your parcel was lost or delivered to a wrong place. Support wasn’t really helpful and never consider my request truly, so be prepared that you may simply lose your money with this application! Scamers!”

Helpful Report

Posted 1 year ago

“I received a damaged item told vinted sent them photos informed the seller who wanted the item back all was done within 24 hours vinted then apparently sent me a message wanting more info which l didn't receive then they gave the seller my money so she was paid and got the damaged item back now they are saying there's nothing they can do everything is also automated no real people to help or talk to”

Helpful Report

Posted 1 year ago

“Good for scammers and people who have too much free time on their hands. The customer service is non existent. In order for the buyer to claim refund just need to make a few "alterations" to the item, take pictures and claim the refund. I bought the dress on Vinted which didn't fit me so listed it to sell on Vinted straightaway, as I assumed the rules does not cover "didn't like - didn't fit", but apparently the black dress is now claimed to be brown and with a few scratches (?). Customer service didn't take into account that it was sold to me on the app as black and in fact is black! The time to return your already damage goods for the buyer is actually extended to 9 days (not 5 as stated on Vinted) plus time for the postage, so basically over 2 weeks you wait to get your damaged stuff back. I better donate to charity than waste time for this. People claim the refund with a hope that you permit the refund without asking for the item back.”

Helpful Report

Posted 1 year ago

“This is the review I have just left on Trustpilot: Vinted allows and encourages the sale of dangerous, illegal and counterfeit items (eg. a bedspread without any fabric composition label, as required under UK law; sold as '100% Egyptian Cotton' when it is actually 100% artificial/polyester; with spelling errors (eg. 'touct' instead of 'touch' and 'retinedopulence' instead of 'opulence') typical of counterfeit goods. Even after the seller agreed a return and refund (presumably wary about poor feedback and other repercussions), Seif at Vinted cancelled the return and transferred my money to the seller of this illegal, dangerous and fake product on the grounds that it did not appear to him to be counterfeit. I will now contact Trading Standards etc. Beware of Vinted!”

Helpful Report

Posted 1 year ago

“Buyer can cancel after receiving hundreds of dollars of items and you are left unpaid with no way of getting your items back or money you lost.”

Helpful Report

Posted 1 year ago

“I don't recommend this application. Sellers are not supported enough. Buyer can skip to collect the items and you will wait 15 days to get back your parcel and lost on top other potentials buyers because of useless buyers. Shameful service!”

Helpful Report

Posted 1 year ago

“Shambolic treatment by customer services. Listed 1 item for sale, sold it promptly and posted it out within the timescales given, Vinted then banned my account for breach of their terms and conditions AFTER I posted the item out and refuse to give a definitive reason of how or why they believe I breached their terms and conditions. After a lot of reading online this seems to be common practice and I'm glad that I'm in the fortunate postion of only being £15 down the drain. Terrible customer service, they just copy and paste the same answer and have zero accountablity. Do not trust this company with your items and money they will con you at the earliest opportunity. This was the first item I ever listed and sold with them so I have no idea how I could have possibly breached any of their terms and conditions. Avoid avoid avoid!”

Helpful Report

Posted 1 year ago

“I had three orders for postage l received the shipping labels all three labels were for inpost but l needed a printer which l did not have one. I informed Vinted but no reply as the customers were waiting l took the three parcels to the post office which l spent £10.00 for them to be posted. Vinted then informed me that l had not sent these items out and they were cancelling the orders and the customers would receive their money back. All three customers informed vinted that they had received their orders. Vinted still informed customers that l had not set the items out to them. I lost money that l paid to the post office for postage £10.00 and lost the clothes money. I should keep a eye on your orders also they take no notice of texts they ignore you and their customer service is absolutely disgusting how they treat people anyway bye bye Vinted.”

Helpful Report

Posted 1 year ago

“WOULD LEAVE 0 STARS IF I COULD!!! horrendous and quite frankly disgusting customer service. I am shocked!!! Have used eBay for years without an issue, yes you pay sellers fees but it is totally worth it. As a seller do not touch this platform as you will not be helped, your accout will then be blocked with no way to contact and £75 quid out of pocket!!! Not impressed AT ALL!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Just terrible. I’m a good buyer with 100% feedback, you can advertise everything correctly and still get a buyer who decides they don’t want it and you are forced to accept a return. God knows what state the return will arrive in. Vinted are appalling, do not listen and encourage scammers just like eBay!!”

Helpful Report

Posted 1 year ago

“Unbelievable unprofessional and disrespectful. I download the app a week ago to purchase a particular item a friend has shown me was on the app. I ordered from seller and the order was confirmed and paid for (almost £300 taken from my account). I was subsequently contacted by the seller to say that the payment was still pending at their end. Have a quick read into T&C it stated that the payment could take 24hours but it assured me it was fine. I didn't think much of it until I got an email telling me more order was cancelled. Upon loging in to the app I found it blocked. I thought that this must be an error so contacted the 'help' desk. They where less than helpful and after getting through the automated responses they told me I was blocked. At which point I still had no reason why. I kept asking and they finally told me it was because of T&C of fraud. Which I most certainly did not breach. I feel that is unscrupulous company has wringing criminalised me and currently have Scammed me out of £300 as it has not been return to my account. I have been forced to report them to trading standards.”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 571 reviews