VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.63

4.6 Rating 1,966 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to place an order, delivered promptly without any problems, more than satisfied with their products”

Helpful Report

Posted 6 years ago

“A1 service”

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Posted 6 years ago

“Customer service has been declining rapidly in the past few months, got two packages damaged on arrival in a row , wrote a letter to complain and got a reply from Bev C to tell me to move my business elsewhere”

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Posted 6 years ago

“Bought horse wormers a year ago,this company send reminders,and sell for competitive prices.”

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Posted 6 years ago

“We have used Viovet for about 2 years now and so far had had good service, however, in the last 6 months things have gone awry. Sending similar but the wrong items has been a problem and Viovet promoted their own product Regotum as a cheaper alternative to our regular order for Pro-Fibre, we tried it and the Regotum is a powder which does not suit us and our dog whereas Pro-Fibre is in pellet form and is easily incorporated and eaten with our dog's kibbles. We will not buy Regotum again and might change suppliers away from Viovet.”

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Posted 6 years ago

“Recieved product next day and exactly what Iwanted at a great price.”

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Posted 6 years ago

“Good range of products. Free delivery deal. Prices always keen. I can get bulky orders to my door.”

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Posted 6 years ago

“Excellent range of equestrian products. Very competitively priced and fast and efficient delivery service. Highly recommended.”

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Posted 6 years ago

“Purchase my dogs special prescription dog food from Viovet,cheaper than buying it from the Vet”

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Posted 6 years ago

“Good products at a competitive price with prompt delivery. What more do you want. Dino.”

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Posted 6 years ago

“I placed an order on 1 June and Viovet debited my card and sent an acknowledgment to say the goods would arrive between 7 and 14 June. On 12 June they sent an email to say the items had been despatched and would take three to five days. I called customer service on the afternoon of the 14th to advise the goods hadn’t arrived. Bridget said they had been despatched so they were on their way. When I advised that they were due by today, and any later was too late for me as I needed them for a trip, she said she couldn’t do anything. Their customer emails are clearly dishonest and their customer service attitude is awful - despite them being closed for service training when I called earlier in the day!”

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Posted 6 years ago

“Fantastic choice and great prices. Fast delivery too”

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Posted 6 years ago

“Always a reliable service, thank you.”

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Posted 6 years ago

“One week after placing my order it still hadn’t been dispatched from the warehouse. Two weeks after placing my order it still hadn’t arrived. Rang VioVet was told I had to give it another two weeks for my order to arrive before they will refund me. Amazon can deliver same items the next day and for less money.”

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Posted 6 years ago

“If your pet needs a lot of feed then this is the cheapest place to get it. Honestly. I've scoured the internet but this is where I always end up. Easy to use website, postage is reasonable (free over £50) and you get points so you can get money off.”

Helpful Report

Posted 6 years ago

“I regularly order from Viovet and am always very pleased with the speed at which my order arrives. One of the things I order is a prescription medicine, and I always need to speak to someone when I am downloading the prescription, as I always manage to get into a bit of a pickle doing that, and usually have to phone up. Whoever I speak to is always very patient with me and helpful. Thank you Viovet.”

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Posted 6 years ago

“Easy to use website, prices are very reasonable. I don't order from any where else when it comes to animal health care.”

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Posted 6 years ago

“They are always good value and goods arrive quickly.”

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Posted 6 years ago

“I ordered 1ltr Btl Buteless for £22.17 I was delivered the 30ml paste which is £15+ I contacted viovets and they are disputing my original order . I have paid the £22.17 so how could they justify sending me the lower value paste. I won't buy from this firm again. Ann from Malvern Order #08881572”

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Posted 6 years ago

“Great value-for-money products, good service.”

Helpful Report

Posted 6 years ago

VioVet is rated 4.6 based on 1,966 reviews