VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,551 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order but failed to swap order to (existing) alernative delivery address. Aaron changed for me very efficiently and quickly. Ian Kennedy”

Helpful Report

Posted 5 years ago

Thank you very much for the five star review! It’s great to hear that your order arrived within the expected timescale! We hope that you like your product. If you have any queries, please do not hesitate to give our friendly VIP Customer Care team a call on 0161 413 0370 or drop us an email to admin@vipcig.com. Kind Regards, - Nathan VIP Customer Care

Posted 5 years ago

“Always use Vip for my liquids. Great service. Janet was very helpful when I was chasing a delivery. Thank you 😊”

Helpful Report

Posted 5 years ago

Thanks for the review. It’s great to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products! If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on admin@vipcig.com or you could give us a call on 0161 413 0370. Kind Regards, Nathan – VIP Customer

Posted 5 years ago

“Have used VIP for several years now and had only a couple of hic ups regarding delivery. Latest was last week during "the move" but after sending an e-mail had Janet on the phone to discuss items missing in the order that was delivered. Order was full filled within a matter of days and after a second phone call from Janet was left feeling like a valued customer. Will continue to use VIP and to recommend.”

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to write such a positive review about your VIP experience! We aim to provide the best service and get your order to you as quickly as possible. All feedback is very greatly appreciated. If you ever require any advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 5 years ago

“I hope nobody else experiences the poor almost no existent customer service like I did. Having spent good money on a kit from a VIP shop, the company accuse my of abusing my mod when it failed after 2 weeks. The shop don’t even have a phone number and the parent franchise company wash their hands if the situation. Take my advice and avoid these people.”

Helpful Report

Posted 5 years ago

“Hi I have been using VIP for a few years now & the service is excellent. I recently bought a new vape but unfortunately it broke after about 2 weeks. I contacted yourself & was dealt with by Nicola. I explained the issue & she arranged for a new vape to be sent to me. Nicola was so helpful & I cant thank her enough. credit to your team.”

Helpful Report

Posted 5 years ago

Good Afternoon Elaine, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I would like to say how I have had excellent customer service from Nicola, very pleasant ,and she has gone all out,to make sure I have all the help I may need. Delivery is prompt. Prices reasonable. I have used vip for five years now,”

Helpful Report

Posted 5 years ago

Good Morning Theresa, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I ordered on 08/10/19 and payment was taken on that date. Despite several phone calls and one webchat later I have still not received my order. Each day I phoned I was assured that my delivery would be dispatched that evening and that delivery would be the following day. Today I was informed that my order had still not been dispatched and, when eventually it was, it would be 2 - 5 working days before I could expect delivery. I ran out of cartomisers yesterday morning and have had to resort to cigarettes again. I am sorry I placed such a wonderful review of Nathan and although Janet has at least returned my calls, I am sorry that they have had to lie on behalf of the company and yet have still not resolved my complaint. I wonder if this review will be published!”

Helpful Report

Posted 5 years ago

Good Afternoon Monica, Thank you for your recent review, all customer feedback is greatly appreciated and helps us to implement changes to our services. Please accept our sincerest apologies for the delay in receiving your order. Anticipating this, we updated our website with all the information relating to the move and contacted all our customers 2 weeks before the move to notify of recent changes. All information relating to the move can be found on our website at: https://www.vipelectroniccigarette.co.uk/temporary-delivery-information. Due to the higher demand for our products, the move to a larger warehouse was inevitable. The influx of customer orders during this period meant we could not use DPD next-day delivery for a short while, as we could not ensure delivery the next day. Taking this into consideration it was changed to Royal Mail as this was the best course of action. We have been open and honest with all customer queries and communications. While it is possible that there may have been a miscommunication, there was no lie. If you require further information, please don’t hesitate to contact our friendly customer care team on 0161 413 0370 or email admin@vipcig.com. Kind Regards VIP

Posted 5 years ago

“I had a problem with a recent order. This was promptly and satisfactorily dealt with by Nicola. Thank you, Nicola!”

Helpful Report

Posted 5 years ago

Good Morning Irvine, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Extremely helpful and very informative. Managed to find exactly what I needed when I didn’t have a clue. Fab service!!”

Helpful Report

Posted 5 years ago

Good morning, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Excellent webchat service from Nathan. Affordable prices, fantastic vaping experience. Wish the store in Bristol hadn't closed !!”

Helpful Report

Posted 5 years ago

Good morning Jo, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Excellent service from Nicola nothing was too much trouble. Great products will definitely come back and recommend thank you”

Helpful Report

Posted 5 years ago

Good Morning Vicky, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Great products that I’ve used for years and always prompt and efficient in delivery. Did experience a recent issue with delivery (Royal Mail side) and Nicola was very efficient in resolving this for me to my utmost satisfaction. Thank you Nicola”

Helpful Report

Posted 5 years ago

Good morning Helen, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I would like to thank Ms Duckworth for her service, she was friendly and helpful and she resolved my problem with the utmost efficiency and I cannot thank her enough.”

Helpful Report

Posted 5 years ago

Good morning George, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind regards -Grant- VIP Customer Care

Posted 5 years ago

“I contacted Nicola in customer service today due to an issue trying to order online. She was very helpful and extremely friendly..exactly what you want when you contact customer service. Placed my order with her while on the phone and completely resolved my issue. I highly recommend this company...great products..fast delivery...great customer service...perfect and 5 ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 5 years ago

Good morning Alison, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, -Grant- VIP Customer Care

Posted 5 years ago

“I rang today due to an issue arising on online ordering...Nicola was so helpful, friendly and a real pleasure to chat to and she resolved and explained about the different offers on e liquid at the moment. I placed my order online with her and she is perfect in her role at customer service..a real pleasure to speak to ...thank you. I am very happy with this company...I have been buying their products consistently for several years. The British gold e liquid is the best...delivery quick...I’ve never had any problems at all..I highly recommend them and their products. 5 stars ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 5 years ago

Good Afternoon Alison, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Nicola was very helpful and swift in responding and resolving my delivery issue. Thank you Nicola.”

Helpful Report

Posted 5 years ago

Good Afternoon Josh, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I would like to thank Nicola for the great service, Nicola solved my query straight away it was a pleasure to speak to her she is a credit to your company, Thank you Nicola”

Helpful Report

Posted 5 years ago

Good Afternoon Patrica, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- Customer Care

Posted 5 years ago

“I ordered my cartomisers on Tues 08/10/19 but although couriers informed me that my delivery would be today, sadly that was not the case. I contacted webchat and spoke with Nathan who I have previously spoken with in the past due to undelivered order. He explained to me today that due to the company relocating that there would be a delay between 2 - 5 working days from date of order. On both occasions Nathan has been most helpful and kept me up to date on progress, his customer service skills are exemplary. Nathan, you are a star! Grateful thanks (customer of over 6 years) x”

Helpful Report

Posted 5 years ago

Good Afternoon Monica, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“The customer service provided by Nicola was second to none. Thank you”

Helpful Report

Posted 5 years ago

Good Morning Alastair, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“After placing my order today with the help of Nathan on the web chat, I had cause to return via the web chat and this time I got Grant. I can honestly say that I was blown away by the help Grant gave me both on the chat and also the phone. Never have I come across a nicer, more friendly bunch of people working at the same firm. Totally happy and looking forward to my new Vype e-pen.”

Helpful Report

Posted 5 years ago

Good Afternoon Viv, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,551 reviews