Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything that was in the information about the day was followed and excellent”

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Posted 6 years ago

“I got to spend the evening with my daughter drinking champagne.”

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Posted 6 years ago

“Easy to book and hassle free at venue. Excellent.”

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Posted 6 years ago

“Shocking customer service greare cruise!”

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Posted 6 years ago

“I was able to drive cars that I could only dream about until I win the lottery. All the experts that are in the car with you are all fantastic and really make the day for you and make the day remember”

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Posted 6 years ago

“The location, accommodation, and level of service all met and surpassed our expectations.”

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Posted 6 years ago

“BEWARE, YOU COULD END UP PAYING MORE THAN YOU NEED TO! We paid Virgin £87 for the Cutty Sark and a 3 course meal with wine for 2 at Bill's, but it would have cost us only £69.40 if had we paid Cutty Sark and Bill's direct instead. I contacted Virgin and they refused compensation, and any assurance they would make any change to their charge for future customers. They are still advertising the deal for £87 - shocking!”

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Posted 6 years ago

Hey Mike. In terms of the numerous experience days we offer, we can only confirm that our buying team always try to source the very best rates possible from each supplier directly. Whilst we are unable to go into further details about individual pricing for contractual reasons, We can confirm that our buying team also regularly monitor prices to make sure that we remain very competitive in the market. Despite making sure that our rates remain very competitive, a supplier can always reduce their prices directly or advertise a limited-time offer for customers who book directly. As we are sure you can appreciate, this is something which is outside of our direct control, as a supplier is certainly within their rights to take such an action.

Posted 6 years ago

“Greta value and exciting events”

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Posted 6 years ago

“Great product faultless”

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Posted 6 years ago

“Easy to organise and worth the money, hotel was clean and staff very friendly”

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Posted 6 years ago

“Booked a cruise for York as a birthday present for my Farther. They booked this for York, travelled from Oxford to York booked a hotel for an over night stay. Whilst checking the pick up point it became clear that the trainee had booked the cruise for London. We called the river cruise booking line who have confirmed that this is there error, the trainee had in fact booked the York river cruise for London. This is completely unacceptable as this has cost a nights stay in York along with a 3:45 hour journey each way. To say we are disappointed with this is an understatement. Whilst on the call with Amy she pointed out that we could have checked the vouchers to ensure the booking is correct! I cannot see how it is our responsibility to check that the advisor has done there job correctly.”

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Posted 6 years ago

Hey Natalie. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. We do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that the supplier are made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed.

Posted 6 years ago

“Excellent meal in very pleasant surroundings”

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Posted 6 years ago

“Made the wife smile.”

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Posted 6 years ago

“It was a lovely experience which I wouldn’t have had if it hadn’t been for my receiving the gift voucher.”

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Posted 6 years ago

“Offers are suitable and easy to get. Everything is explained perfectly with directions, which helped a lot, and additional support needed. Fantastic customer service!”

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Posted 6 years ago

“Making happy memories, celebrating a special day on a virgin experience day which was a gift from family.”

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Posted 6 years ago

“Very accommodating customer services explained how I could upgrade my voucher after trading. Had a fantastic experience flying over Cardiff in a light aircraft and even got to take the controls...Would love to return in the near future”

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Posted 6 years ago

“Afternoon tea with free flowing G&T was fantastic. Very generous with drinks, lovely setting overlooking Thames, delicious food & staff that could not do enough for you. A perfect day.”

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Posted 6 years ago

“The experience I received as a gift was great. The site itself has loads of great things for you to see and do, creating a lovely gift for friends and family.”

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Posted 6 years ago

“It was for a birthday occasion, was a nice way to celebrate and do something different.”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews