Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It wasn’t the fault of Virgin but Thoresby Hall are taking bookings for afternoon tea and when you arrive they refuse to serve you unless you have a paper copy of your voucher. They don’t mention this when you book. I argued about it and they produced a laminate card with the words ‘No voucher no problem email it to this address.’ They then printed it. Sadly, while we were eating, several other couples were turned away or forced to pay for their tea and told they could use the voucher next time. Very disappointing experience all around - dirty plate that didn’t get replaced, smallest and least varied afternoon tea I’ve ever had, no refills on tea. Would never go again.”

Helpful Report

Posted 5 years ago

Hi Frances, Many thanks for taking the time to leave a review. We're really sorry to hear of the issues you encountered upon arrival at Thoresby Hall. When making a booking, we do advise that you are bound by our suppliers T&Cs and this can sometimes include presenting your voucher on the day. However, we sincerely apologise that you were not informed of this and your overall experience did not live up to the high standards that we would expect for our customers. We really value your feedback and will be sure to pass your comments over to our Quality Assurance Team.

Posted 5 years ago

“Very good.”

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Posted 5 years ago

“Fantastic! Very much enjoyed the Segway experience at Grafham Water!”

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Posted 5 years ago

“Easy to get voucher but disappointed in very little food options at restaurant”

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Posted 5 years ago

“Easy to use and a huge range of experiences to choose from. Customer care are very helpful and will help in anyway they can. Buying and redeeming my voucher was very easy.”

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Posted 5 years ago

“Limiting options when booking. Still had to spend further £50 on the day.”

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Posted 5 years ago

Hi Niloma, thank you for your recent review. In regards to our vouchers, we do always try our hardest to ensure the inclusions are made clear on the voucher and if any you are wanting any extras, they are payable on the day. Please do accept our sincere apologies if this information had been missed.

Posted 5 years ago

“Great wine and beer tasting event”

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Posted 5 years ago

“The two lady’s who did our massages and facials were absolutely lovely and amazing service provided. We had such a lovely day and enjoyed using the facilities before our spa treatments. Will definitely be coming again.”

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Posted 5 years ago

“We were bought a voucher for the tasting menu at Benares Restaurant, Mayfair. So impressed with the ease of booking and the wonderful meal (flavours were amazing) and the attentive service received at this establishment. Highly recommend.”

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Posted 5 years ago

“Afternoon tea on The Yacht is a lovely experience. Delicious food in a fantastic location , served by friendly and professional staff.”

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Posted 5 years ago

“We had as great day at Bletchley Park witrh afternoon tea. All the booking went very smoothly once I rang a different number to book as the one on the voucher/booking link was an unattended line!”

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Posted 5 years ago

“Received the experience as a 60th birthday present. All instructions as to how to redeem the voucher were very clear, and the evening went extremely well.”

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Posted 5 years ago

“Unlike some gift experiences this one lived up to its name lovely meal and a brilliant day out”

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Posted 5 years ago

“Was given this as a gift but was able to swap the day out very easily to a comedy night in London”

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Posted 5 years ago

“Unbelievable simply so much excitement and fun”

Virgin Experience Days 5 star review on 26th May 2019

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Posted 5 years ago

“Fabulous day out”

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Posted 5 years ago

“Really good food and service. Did have a mix up with the bill. Was over charged, because the Virgin experience was not taken off our bill. We paid that as well. It was the next day when the Savoy phoned us about the mistake.”

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Posted 5 years ago

“There is so much choice, you won’t be disappointed! Great value and wonderful memories :)”

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Posted 5 years ago

“A truly wonderful experience.”

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Posted 5 years ago

“the meal at marco pierre white steak house was great shame they inflated the wine prices!! Complete round trip of our River cruise was fabulous. The crew were great on the Millenium Diamond. Thankyou”

Helpful Report

Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews