Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a voucher for a helicopter tour. We saved this until the summer so the views would be good. On the first booking. It was cancelled due to weather and I totally understood. The second booking was cancelled with no reason given and the next available date it November. So a very high chance of this being cancelled again and if it isn't limited views. I asked if I could get a refund and after 2 weeks I was told no. So I asked for an extension on the voucher as it is only valid for 12 months. Again I was told no. I am now having to book in the winter and fully expect it to be cancelled again and have another wasted day off. I would suggest you stay away unless you want several wasted weekends So”

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Posted 8 years ago

“Well organised relaxing informative trip”

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Posted 8 years ago

“Lovely room and lovely food. Great hospitality.”

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Posted 8 years ago

“Children bought me kewgardens visit together with afternoon tea at the Richmond Gate hotel for my 60th birthday The afternoon tea was of such poor quality and was served to us in a dark sitting room where we were on our own. I was so disappointed I left.The quality of the food may be down to the hotel but the fact that you are putting this with a Visit to Kewgardens over half an hour away is totally unacceptable especially as the reviews for the afternoon tea are bad. There is no way the price for the afternoon tea can be justified. Other local establishments were offering a superior product for less than the Richmong Gate were charging. So disappointed.”

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Posted 8 years ago

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Posted 8 years ago

“View from The Shard was brilliant, but Cream Tea very very disappointing. Staff at Gong polite, but sandwiches stale as were scones. Cakes much too sweet, felt sick after consuming. Charged £30 for two small glasses of champagne , very overpriced. Wouldn't recommend this experience.”

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Posted 8 years ago

“Shocking product. My son was given an experience (go karting) and did not take it in time. There's no way to extend; he's just lost the opportunity to use it. So what happens to the money paid for this? Do Virgin just pocket it? Does the company providing the service keep it? Where's it gone? I suspect Virgin just keep it and it's tough. Nothing short of thievery, Virgin. You should be ashamed of this; the antithesis of good customer service. Never, ever again.”

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Posted 8 years ago

“Shocking - They send you a piece of paper then you have to go on the internet and get another piece of paper. Then you have to use that piece of paper to book by a phone call. Also, be careful, if you lose your 2nd piece of paper you have to wait 6 months before you can ask for a new one and it will cost you £20 for them to re-print and send this piece of paper. It's 2016, I can arrange a mortgage using a mobile app and this is the hassle you have to go through to book an experience day with Virgin. An absolute con, I'd love the see the number of people that DON'T manage to book their experience due to the horrendous Virgin customer experience...”

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Posted 8 years ago

“The Longbow Experience Day was brilliant! Adam was excellent - enthusiastic, patient, informative and fun to spend the day with. The venue was excellent with no restrictions, allowing you to shoot arrows in a safe environment. There was just the right mix of instruction and then plenty of time to use your new-found skills with various games, including shooting arrows at different targets, over trees and fences. Adam keeps you entertained with stories of the history of the longbow. His knowledge is extensive, interesting and amusing. Would highly recommend this experience, it's great fun!”

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Posted 8 years ago

“My super car day was not good. Site ran by very young people who let people pay to queue jump, no facilities except a burger van. Site only had 2 Porsches and over 40 people Queuing to ride the Porsche and this was at my allocated booking time so I had to wait almost 2 hours to drive 3 laps along a heavily congested track. The drive back on the M2 and M25 was less congested and faster in my own car, total waste of money and time off work. Never again”

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Posted 8 years ago

“Deluxe theatre experience... 2 crappy dry plays available. Swapped it and waited 3 months for my new voucher, spent a FORTUNE, on the telephone, I'll report back on my new experience soon, a 2 night stay in a hotel, watch this space....”

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Posted 8 years ago

“DO NOT USE, absolute rip off. No dates available for our voucher before it ran out. They then charged me a fee to "extend the voucher" but still could not guarantee there would be any dates. Now reporting this to trading standards as what they are doing is selling a product that they VERY often cannot provide (and NO refunds - just more money grabbing). JUST BUY the Experience DIRECT and don't throw your money away!!! 82% of reviews 1 star (and can we trust the UNVERIFIED 5 stars?).”

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Posted 8 years ago

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Posted 8 years ago

“So heppy so it is”

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Posted 8 years ago

“My wife booked the three car experience that you will find has a lot of hidden extras and no availability when booking. I had 1 month left when I called to book but was told fully booked. I was informed that I should have booked as soon as I received my voucher(fair play my fault) but pointed out that there wasn't anything on the paperwork advising me to do so. "It's in the T's & C's that the purchaser would have received when purchasing" I was expertly backside covering told. I called Virgin and was told additional £20 to extend voucher but haggled down to £10. I tried to book as soon as my new "9 month extended" voucher arrived to be told that they were fully booked until the end of the year (this was the end of August) and they haven't been issued dates for next year yet (my problem then!). Only by selecting another car to the Porsche was I able to book this year. The booking only covers week days so £20 to upgrade to the weekend then an additional £20 for Dunsfold aerodrome then additional £40 for insurance (all tucked away in the T's & C's at time of purchase no doubt). On arrival (as instructed) 1 hour before my first time slot it was really busy and you then had to stand around with all the other poor victims and wait for your time slot (30 mins between each car )Arrived at 2pm finished at 5:45 pm, 2x laps in each car, distance Unknown 15-20 mins approx total driving. The High speed passenger lap is excellent 150 mph but you are quite restricted when drivng 60-80 mph (it was raining) but I felt a bit let down by the experience. All staff/instructors onsite really nice and helpful but you get the impression that higher management are more interested in making money by selling you addons/upgrades than you having a good time. Would I do it again ? No”

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Posted 8 years ago

“Experience not as expected in the detailed information as given by Virgin Experience. I opted for an extended flying lesson. It stated that you would get at least 40mins in the air. We arrived at the venue for the allotted time. My son and I then had to wait for at least 30 minutes whilst the instructor ate their lunch in front of us! We got told they were checking over the plane. There was no information given for the extended flying lesson. Not only that I had to pay extra and then the actual flying time was certainly no longer than 25mins. All in all very diss appointed. This was ment to be a special treat which left me totally dissatisfied. I would not recommend virgin experience vouchers as feel very over priced for the service that we received.”

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Posted 8 years ago

“Been on the Lamborghini gellardo experience day at York today. Paid over £120 for this present. In the description it states how fast the car goes however the car was slow..my SKODA fabia VRS goes faster !! Also paid £25 waiver insurance on top on day as they scare you about the possibility of having an accident and excess is £5k should someone crash into you !! In description it says allow 2 hours...it was over with in 10 mins !! Also told 3-6 laps...I had 3 !! Not worth the money at all !!! Felt like it was a money making exercise. No option to spend time with car and family to take pics, you're in and out !! Would not recommend.”

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Posted 8 years ago

“had a virgin experience 2 day break with breakfast. Booked in to the Hallmark West Cliff hotel in Bournemouth on 31st July, as an Anivesary treat. the hotel was filthy, although the staff were friendly. Hotel was not hoovered from the time we arrived to the time we left. We were given a room where the valance was stained there was drink spillage marks down the wall and the room had not be dusted for ages you could wipe the dust off with your finger. We were quickly changed to another room. The spa treatment room was just a bedroom withthte bed taken out to make it into a make shift treatment room. A spillage on the stairs down to the spa had been reported but nothing had been done about it. The hot water had to be run for 20mins to get the hot water to come through. 3 other people complained whilst we were there, one for no tbeing able to check in on time, cracked tiles on the bathroom floor and the lack of hot water. This was really not the virging experieince I had expected. I have been on other virgin experience packages but this was awful and totally ruined what should have been a lovel anniversary weekend away.”

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Posted 8 years ago

“Cant get the spa experience booked for my wife , apparently the one night stay requires booking two nights at weekends, more expense, little options on locations and it runs out too early , NEVER NEVER BUY AGAIN !!!”

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Posted 8 years ago

“booked a flying experience travelled from wolverhampton to blackpool .all they give you is a postcode. got there and there are about 7 flying schools with that postcode.after knocking on mosts of the doors i found the 1 i was after only to be told that there ha been a mistake and they had not booked me in.was told by virgin just to book another 1 . i told them i dont think so. didnt want to give me a refund i told them i wouldnt trust them again did get my money back.would never use these agianyou are better off booking direct youself.”

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Posted 8 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews