Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went very well”

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Posted 5 years ago

“Best day ever”

Virgin Experience Days 5 star review on 10th February 2019

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Posted 5 years ago

“The evening was well organised and had a good structure. The food and venue were really nice and the Murder Mystery plot was well thought out with good actors.”

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Posted 5 years ago

“It was not even an afternoon tea, other then a cheese toast and a slice of cake. Don't bother using them at all or Virgin! very disappointed with the service.”

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Posted 5 years ago

Good afternoon Naz, thank you for your recent review. We do welcome all feedback in regards to our experiences, whether this be positive or constructive, but it is with regret that your experience was not enjoyable on this occasion. If you could please send an email to our team at info@virginexperiencedays.co.uk outlining the complaint from the day and also the voucher details if still held, we will then be able to look into this further or advise you of the next steps accordingly. We do apologise again for the experience you had when using our voucher but thank you for taking the time to leave a review.

Posted 5 years ago

“Vintage sew was so easy. A great day with aa apron to provide a lasting reminder.”

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Posted 5 years ago

“Trying to contact Virgin so I can get some info on my Triple Supercar Blast + but can't get through on the tel no provided & I have had no reply to my email. I just need to speak to someone otherwise I can't book my experience, as I want info of tracks & car availability - might want to add more time or cars. Monday I held for 10mins, tues 10mins today 15mins. I don't think anybody is ever going to answer.”

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Posted 5 years ago

Good afternoon James, thank you for your recent review. Our phone lines have been extremely busy over the last few weeks and our wait time can be longer than we intend. Although our agents do try to answer all calls as promptly as possible, we do apologise we were unable to answer your calls on this occasion. As we do not book the experiences in house, or hold any availability for the vouchers that we sell, we do advise to activate the voucher on our website. By doing so, all information in regards to the experience voucher you hold will be provided and also all information in regards to booking with the supplier that you need will be there for you. This will also email you through a link back to the page for future reference, as a booking is not needed upon activation. We do aim to put all details upon this activation page to minimise the need to contact ourselves. If you follow www.virginexperiencedays.co.uk/myvoucher and enter the voucher serial and pin, all details requested should be there. When booking directly with the supplier at your chosen location, you can also add extra cars as wanted. We do apologise again that you were unable to contact us but hope this above helps you with all queries. Thank you again for taking the time in leaving a review.

Posted 5 years ago

“Was a great day! Had a fab time and my boyfriend enjoyed himself”

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Posted 5 years ago

“Superb in every way”

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Posted 5 years ago

“Responded to my Twitter DM the very next morning and assisted me with my refund within minutes! Thank you for your help.”

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Posted 5 years ago

“Amazing Spa break at Spreadeagle Hotel, Midhurst. Perfect in every way. Food, staff, treatments, comfort. Totally recommend. Thank you for the experience and what a bargain.”

Virgin Experience Days 5 star review on 6th February 2019

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Posted 5 years ago

“The London Grime and punishment walking tour was very interesting and gave real value for money. The tour guide really made it interesting with little bits of information you wouldn't find in any London guide books.”

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Posted 5 years ago

“Had a wonderful Afternoon Tea thanks to the voucher bought for me through Virgin Experience. No need to book in advance at Pattiserie Valerie, Norwich. A lovely selection of sandwiches. Cheese and fruit scones. A variety of cakes to finish off. Refillable hot drinks. Good atmosphere and friendly staff. Would highly recommend.”

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Posted 5 years ago

“Easy to use, cheaper than going direct - great success”

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Posted 5 years ago

“Not like a traditional relaxing spa day, set in a busy, noisy gym so kinda hard to do any relaxing, there were sirens going off and drowning out the spa music”

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Posted 5 years ago

Good afternoon Mel, thank you for your recent review. We are sorry to hear that your experience was not as enjoyable as we would hope when using one of our vouchers. If you could please send over the details of your day, and the voucher details if still held to info@virginexperiencedays.co.uk, we will be able to look into this further for you. We apologise again that your experience was not enjoyable and for any disappointment caused but thank you for taking the time to get in contact.

Posted 5 years ago

“Absolutely Amazing! Would definitely recommend The View from the Shard Experience!”

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Posted 5 years ago

“Excellent from start to finish. I arrived at Anfield at 9.15, had an hour for the museum and shop. 10.15 interactive tour, lunch at 12 and then legends q&a session. Everything great.”

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Posted 5 years ago

“Excellent value for money, great day out highly recommended”

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Posted 5 years ago

“Awful experience. First I purchased a driving experience for over £100, when I tried to book at the closest track they only offered 2 dates throughout the whole year. I was told by virgin there are other tracks available, I said I would not drive all over the country for a few minutes on a race track. I had to pay £30 to extend the voucher thinking my local track would then offer more dates, I was wrong, £30 later I was still only offered the two available dates. So I swapped the experience for a £300 2 night hotel stay. I phoned the hotel, they had rooms available but said I had to phone the central reservation team. The central reservation team told me that although there were rooms available I could not have them as they already had a virgin experience customer staying. Erm...... Hello...... I didn't get these tickets for free you know!!!! £300 for 2 nights and I'm being treated like it's some kind of freebe. I could have probably booked 2 nights directly cheaper and stayed when ever I would have liked. So now I am waiting for them to get back to me and tell me when I can stay based on them having no other virgin experience customers. WHAT A CHEEK!! 😠😠😠 Never again virgin will I purchase with you and I will do all i can go let people know what they are in for it they chose to hand there hard earned money over to you!!”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for your recent review. We are really sorry to hear that you have experienced problems when using two vouchers that you have held from ourselves. With our vouchers, we do state on the voucher to activate this once it has been received to view all booking instructions. Upon activation, we do give a lead booking time to ensure the vouchers can be booked and used before they do expire, as a lot of our experiences do need a fair amount of booking notice. With the vouchers you held, we can only apologise that once they had been activated, there was not enough time given before the expiry date for the supplier to ensure they had dates and therefore the voucher was unable to be used. If the voucher cannot be booked within the expiry date printed upon the voucher itself, we do hold a £20 administration fee to proceed with an extension. If the voucher can still then not be fulfilled within the expiry date, our customers are able to use their voucher face value to exchange to a new experience. Once an exchange is processed, the expiry date on the new voucher will always remain the same as previously. Again, we would advise to activate this as soon as it has been received to double check any extra information and the lead booking time needed. With the Hotel experiences on our site, it is within industry standards for hotels to only hold a certain number of voucher allocations per day, week or month and restrict the days these vouchers can be redeemed. If these are then full, the Hotel is unable to accept any further bookings when using a 3rd party voucher. We are extremely sorry to hear that there were no suitable dates for yourself before the voucher does expire and that you are awaiting the Hotel to confirm when you can stay. We can see from the notes on your voucher that you have been offered another exchange and a free of charge extension under the circumstances if you are unable to get a booking made, we do just need a call into our team by the current expiry date on your voucher. We again are sorry for all disappointment caused with the vouchers held but thank you for taking the time to leave a review.

Posted 5 years ago

“It took me and my family and hour and a half to drive to this experience. Half an hour before I was due to go on the slide I received an email that said that the lift was broken and I was unable to do the experience. No compensation was offered for the fuel I spent to get there I was very disappointed”

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Posted 5 years ago

Good afternoon Mark, thank you for your recent review although we are sorry to hear your experience was cancelled. The supplier will cancel the experience if they do not believe it will meet expectations on the day, or in this case if a customer's health and safety is going to be put at risk, we can only apologise that they had not made you aware prior to travel. If you could please email through all details to info@virginexperiencedays.co.uk, we will be able to advise you of the next steps. We do apologise again but hope this helps you further, thank you for taking the time to leave a review.

Posted 5 years ago

“Disappointed in the hotel offered.”

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Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews