Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor afternoon tea not as shown”

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Posted 6 years ago

Hi Judith, we are very sorry to hear of your disappointment. Please email social.media@virginexperiencedays.co.uk with all of your voucher details and we will be able to look into this further for you.

Posted 6 years ago

“Chiltern Brewery & Winery Tour: absolutely superb”

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Posted 6 years ago

“A wonderful, relaxing spa day. Skin glowing from facial. Had an amazing time. Would definately go again.”

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Posted 6 years ago

“Excellent day out, great tea great river trip in the historic town if Stratford upon avon”

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Posted 6 years ago

“Great experience, no hassle with booking, would highly recommend.”

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Posted 6 years ago

“A very easy site to use and find that something for a loved one or gift.”

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Posted 6 years ago

“Did this with my boyfriend for our 4-year anniversary and it was so fun!! Nice to do something a bit different than the typical 'dinner and a movie' date. This was my 3rd escape room, probably one of the easier ones, but I enjoyed it more as felt I could actually do this one; the others were a bit too difficult. Highly recommend!”

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Posted 6 years ago

“Good value for money. Makes a great present.”

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Posted 6 years ago

“Went to a Covent Garden comedy night for two. Was a really good night, lots of laughs...all the acts were really funny and the bar had a great atmosphere! Me and my partner are definitely planning to go again :)”

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Posted 6 years ago

“This was an amazing Christmas present,easy to extend the date as we couldn’t make it within the first time frame due to busy lives but once we went it gave quality time with amazing food, really enjoyed”

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Posted 6 years ago

“Well organised in a great day out for the family good to know all the Manchester United details”

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Posted 6 years ago

“Easy to use and great selection of ideas”

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Posted 6 years ago

“Had a great day at the Shard and Marco Pierre White Steakhouse in Chelsea. However bare in mind that it cost at least £30 extra for sides and service charges. This doesn’t include any extra drinks or coffee.”

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Posted 6 years ago

“Adequate but not brilliant.”

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Posted 6 years ago

“What a great present, mine was a wedding present, dinner at the London Steakhouse with cocktails A perfect evening with perfect food. I will certainly consider this as a present to give having been on the receiving end.”

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Posted 6 years ago

“The spa is in an old chapel so had a great atmosphere was small and it has a small steam room, an intimate saunter and a comfortably sized pool with a small paddle pool and a jacuzzi. The food was lovely presented and it tasted good too. The therapists were professional, kind, relaxing and interested in you. In the treatment room, you can share them with your friend or a relative so that is good.T The spa had two gym rooms with lots of equipment for you to use and it also has a good selection of gym classes for your to take. In the spa, the male changing room is being updated at the moment and the Jacuzzi PH level was not right at 10:00 but this was soon sorted. The hotel acclimation is wonderful and spacious with great views. The hotel and spa staff are friendly, helpful and hard working. I would go again.”

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Posted 6 years ago

“What a fabulous gift Customer care is exceptional”

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Posted 6 years ago

“It was a great days driving apart from the drive in the atom as I could not get the braking right as I have drove this car before and had no problem just did not understand”

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Posted 6 years ago

“Poor Experience marred with a mistake via Encore Tickets booking incorrectly. Pre theatre meal booked for evening after theatre by Encore and couldn't be amended. Asked to book on another date and they will only offer the meal now as tickets were bought. Their mistake has meant I'm left out of pocket and chasing customer services with Encore and then Virgin Customer care. Final result is a gesture of good will of £25. I had high expectations as I'm also a Virgin Media and Mobile customer. Based on this event and the lack of putting things right (re booking the whole experience) I have lost faith in the brand and will take my business elsewhere. V Poor!”

Helpful Report

Posted 6 years ago

Hi Stephen, we are very sorry to hear of your disappointment caused with the error when making your booking. After looking into your voucher further,we can see you have been speaking with our Escalated Care team and they are the highest point that you would be able to speak with regarding a complaint. We can see this has now been resolved with them and we have provided the best resolution possible for your voucher. We do not like to hear of our customers disappointment and we can only sincerely apologise that you do remain disappointed with our resolution.

Posted 6 years ago

“Purchased a few experiences through them and always on point with what you get at a good price to.”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews