Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a Top Gear track experience as a present. They have gone bust and Virgin will not refund. I now have a voucher I do not want. Be warned READ THE SMALL PRINT.”

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Posted 8 years ago

“It was possible to get away for a few days and preferable to a Virgin hot air balloon flight which was originally purchased for me.”

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Posted 8 years ago

“Extremely happy”

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Posted 8 years ago

“Excellent day out Brilliant host made the whiskey blending great fun. Learnt a lot. Would highly recommend it”

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Posted 8 years ago

“The changing rooms mucky and floor wet though”

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Posted 8 years ago

“Brilliant day! Fast paced and one of the best experiences I have ever had.”

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Posted 8 years ago

“We booked the Weston Hotel, Scarborough for an impromptu weekend away using our Virgin Gift Card. The voucher arrived without delay and we were able to pass this to the staff at the Weston Hotel without any difficulties.”

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Posted 8 years ago

“Luxury chocolate making for two was amazing, would recommend and will deffo being going back again!!:)”

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Posted 8 years ago

“Super relaxing day had! Neck shoulder and back massage, followed by an energising facial then full access to all gym facilities. The best weekend I've had in a long time. I didn't want it to end.”

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Posted 8 years ago

“The most fantastic day out ever for me. Very informative guides. Warm Welcome. Words are not enough to describe the experience Photographic Paradise.”

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Posted 8 years ago

“Very friendly staff with fabulous spa treatments”

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Posted 8 years ago

“Easy from start to finish”

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Posted 8 years ago

“Experience vouchers were delivered quickly, and quick easy process to validate and use them”

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Posted 8 years ago

“Great day had by us on the Thames. Loved the journey, the music and the thrill factor.”

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Posted 8 years ago

“A very jolly stay at a lovely little glamping pod at Wall Eden Farm in Somerset. Cosy, comfy with everything we needed and lovely staff.”

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Posted 8 years ago

“A fantastic day out ,the staff are really helpful and cant do enough for you.”

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Posted 8 years ago

“They made me happy by being well organised and giving the right information to be able to enjoy whatever experience you are taking. I would certainly recommend them as a gift if you are unsure what to buy for somebody. They are also reasonably priced and enable you to perhaps do something you have not done before.”

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Posted 8 years ago

“Well for a start the 'lovely Virgin experience day' my Daughter purchased for my mothers day present ran out after 5 months, now I admit this was an oversight by myself, as having used another Experience company in the past, who give you at least a year, I amused this was the case with Virgin. I contacted customer service only to be told that not only was my booked experience out of date but also they no longer offered that particular venue and now I was to be charged a further £10 to re-new for a different venue that I didn't really want to go to. I asked for a refund but was refused (14 day refund policy regardless of your circumstances) and was told my Daughter was told about the short time span to use the voucher when she booked - SHE WAS NOT- I politely apologized for overlooking the expiry date and told them it was due to a very turbulent time with 2 family bereavements and the only 'kind gesture' offered was a half price re renewal fee of £5!!! what an insult- my daughter bought this present in good faith and paid a lot of money for it, and as virgin are a multi millionaire corporate company I feel its a bit poor that you could not even offer a free re-renewal!! appalling service and shame on you Mr Branson no wonder you own an Island!! of course you do! and we the public have paid for it!!! - ENJOY!!!! I totally accept that because of the expiry date and the venue no longer being offered by Virgin experiences, there was nothing that could be done, but I feel the customer service solution in this instant was unacceptable. Needless to say my daughter or I wont be using your company again- very disappointed.”

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Posted 8 years ago

“I had a great day on the 4x4 experience. The instructor Chris was very knowledgeable and good fun throughout the experience. I along with two others were on the course. We all left having had a great day which we all very much enjoyed. Many thanks to Chris our instructor and the organiser's.”

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Posted 8 years ago

“A wonderful birthday treat having unexpectly lost my husband to cancer. The staff were amazing and it was a perfect gift at a very difficult time.”

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Posted 8 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews