Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,210 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked 3 I fly vouchers for my grandchildren so 6 people in total for the bargain price of 150 pounds 50% discount it said for Christmas! If you try to book then I fly impose a fee of £25 per person to book at they say peak times 12 to 18.00 weekends and school holidays they can only offer me 9 am or 8 PM I have to travel 2hrs 30 mins to get there have to be there an hour before fly time impossible with 4 children and 8pm is too late for the children. Then drive home very late just not feasible Virgin said when I complained it is up to I Fly i also did not see this £25 in term and conditions as they say it is stated and I am not the only person on here that has said that as I have not got another £150 pounds to spend and then this takes it up to original price so where is the discount ? In the beginning of March there was a promotion on sale for 37.99 for 2 people with a £5,00 excess if you want to book at peak times how can that be ??? Christmas offer is ONE BIG CON TAKING ADVANTAGE OF PEOPLE AT THIS BUSIEST OF TIMES then offering no help except change to something else no matter of the big let down to the children will never book anything like this again.”

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Posted 4 years ago

“They will not refund after14 days woeful customer service and they only show some negative tweets on twitter , read the small print but better still go elsewhere or just give the person the money”

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Posted 4 years ago

“Absolute con. Brought ifly experience only allowed slots 9am 9pm or 10pm on a Saturday. If go in to book as non virgin then you have all day availability. Also 25 fee fo a Saturday. Was told the 25 was advised at booking but they can't prove it and no on voucher or email. There was nothing on on limited availability for virgin customers. I am disgusted as their customer services do not see that this is unacceptable. I would have put no stars if it was an option”

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Posted 4 years ago

“Costs coffee experience Basildon wonderful experience thanks to Tom our guide very interesting”

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Posted 4 years ago

“We were gifted averaging experience trip to the shard we queued for 1 hour to the top of the stairs was told to join another queue for a half hour then we were told to rejoin the original queue. We left without the experience very disappointed”

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Posted 4 years ago

“Easy to book, excellent brewery tour. Thoroughly recommend.”

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Posted 4 years ago

“Huge variety of exciting and unique experiences. Very accessible site and means of communicating/organising your experience and how to use the voucher. Some really amazing experiences available at very reasonable prices. Well worth a visit and wonderful way to gift experiences and fun to others!”

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Posted 4 years ago

“It was brilliant from start to finish. I will definitely book again.”

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Posted 4 years ago

“Our 2 night spa break was lovely, very relaxing with everything you could need”

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Posted 4 years ago

“Sorry to say but from the start of my Virgin Experience It was awful had to phone twice to get the e-ticket then in the day of the afternoon tea in the Edinburgh red bistro bus the company called two hours before and said the bus has broken down so was then left with nothing I booked this for a gift for my mums 80th birthday no alternative was offered and now finding it really hard to get a refund will not use them customer care they have none happy to take your money but not happy to be off any help.”

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Posted 4 years ago

“Their customer service is extremely disappointing. I ordered a gift box, and even paid extra for next day delivery since I needed it for Christmas. Supposedly (according to their delivery provider's tracking service), the package arrived two days after I had ordered it - NOT the next day. However, and in spite of them claiming it was delivered, the package NEVER arrived. So I contacted them through Facebook and requested a refund. Their answer was that they will process a refund of the voucher, BUT they cannot offer a refund on the postage "as this service has been fulfilled". To sum up, I have lost 15 pound for a Christmas present that never arrived.”

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Posted 4 years ago

“Disappointing and delayed afternoon tea but excellent Harry Potter studio tour.”

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Posted 4 years ago

“Great day out with virgin experience days,fab idea many thanks”

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Posted 4 years ago

“Amazing food! Great staff! Perfect location!”

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Posted 4 years ago

“Gin Masterclass at The Shard - would definitely recommend, great few hours learning all things Gin, and able to enjoy the views afterwards as well!”

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Posted 4 years ago

“Underwhelmed.”

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Posted 4 years ago

“Absolutely fantastic night. They put on a very good show with everyone in character at all times. I am already recommending it to others. You should be proud of what you do for it.”

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Posted 4 years ago

“Superb service and excellent food.”

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Posted 4 years ago

“Amazing views and beautiful tasty food dining at Fortnum and Mason after a sunset view from the shard! For maximum impact make sure to book the view from the shard around sunset (google sunset times) and enjoy the cosy lamp lit scene at the restarting by going after dark. To be a little “extra” book a Uber Lux from the shard/hotel to your dining experience! The partner will love it! Staff are very welcoming and attentive a seamless night out in London’s capital city!”

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Posted 4 years ago

“Not as described on voucher. Spa day actually on 2 hours in a very small spa with hottubs that weren't working. Cream tea was good.”

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Posted 4 years ago

Virgin Experience Days is rated 3.9 based on 2,210 reviews