Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an excellent brunch experience at Kensington Place through Virgin last weekend. Good food, service and Prossecco.”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“Went on Bombay Sapphine experience. Glad I didn't make the journey solely for the day as the experience was only OK.”

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Posted 5 years ago

“Excellent day booked through Virgin experience. Very easy to book event.”

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Posted 5 years ago

“Amazing experience - would definitely book this again, and again!”

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Posted 5 years ago

“Amazing flight simulator... the hour went pretty fast but was amazi g fun and we couldn't stop smiling all day”

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Posted 5 years ago

“Horrendous , the worst experience!”

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Posted 5 years ago

Good afternoon, thank you for your recent review. We are really sorry to hear that you did not enjoy the experience you had when using one of our vouchers. To enable us to look into this further, please could you email through your full complaint and the voucher details held to info@virginexperiencedays.co.uk and we will then be able to fully investigate this for you. Thank you again for taking the time to leave a review.

Posted 5 years ago

“Great packages and experiences I changed ours last minute and it was so easy! Definitely recommend using Virgin again for days out to friends and family”

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Posted 5 years ago

“BEWARE ! OF Virgin Experience Days/fivestardays BEWARE ! OF Virgin Experience Days/fivestardays During the past week iv had the most horrendously bad service from Virgin Experience Days/fivestardays I am totally unhappy with the way they have treated me. They are using their refund deadline, to avoid refunding me as would be reasonable and fair in the circumstances of my complaints etc. The following is an example of my complaints, they just come back with bland brush off replies..... When I first purchased the experience it was technical, laborious worrying etc. but I needed to deal with it in order to be in time for my brother’s birthday. He then thanked me for it, but asked if I would get it refunded, as it was too much grief to deal with, what with all the register this, activate that, then find a code to give the restaurant etc. etc. etc., his head was spinning, and he could not take the risk that he’d make a mistake only to turn up with his wife and be turned away as many have when you start looking them up. I then had to apologise and give him the cash instead. It was all very embarrassing, costly, and inconvenient to say the least. they wouldn’t refund me, so I Reluctantly had to go through a Massive palaver to get it exchanged to my daughter in law for her birthday. I’ve just received it, and although I am Very Unhappy about her having to validate, book qrcode etc. etc. when its supposed to be a nice present that doesn’t give her any grief, but they forced me to accept that. The big problem is that she is going to end up being Very confused and disappointed with it even if it was correct, even with all its inconvenient rules and instructions, but it is Stupid as it asks her to click here on a piece of paper!. You imagine receiving this as a present, you think you will just go to the restaurant and hand over the voucher, but oh no you’ve got to go through all the work first, but that said, she will read as far as the 12th line and think what the hell am I supposed to do regarding where it says “please click here to activate your voucher” I DO NOT WANT HER TO BE CONFUSED OR TO THINK WHY THE HELL HAVE YOU GIVEN ME A LOAD OF AGRO WORKING OUT AND A LOAD OF UNCERTAINTY AND EXTRA WORK FOR MY BIRTHDAY!!!!!!!!!!!!!! Also people complain of 2nd rate service being made to feel second class with second class treatment all voucher holders pushed to 2nd class seats etc, staff saying theyv never heard od virgin exp or fivestar etc! THEY STILL REFUSE TO REFUND ME JUST BECAUSE THEY CAN. THEY SHOULD BE AVOIDED AT ALL COSTS!”

Helpful Report

Posted 5 years ago

Good afternoon Paul, thank you for your recent review. We are sorry to hear that you and your relatives have experienced problems when using or redeeming with one of the vouchers held with us. We are an experience day voucher provider, and whilst we do provide the vouchers for the experiences, we do not make the bookings in house and the redemption/booking processes of the vouchers do vary with each supplier. Whilst we have not been provided with your voucher details on this occasion, it does seem that the voucher you have purchased is one that does need to be activated through our website and then also redeemed with a third party supplier in order to gain a QR code that the restaurant themselves do recognise. This is due to the restaurant not recognising our direct voucher, however once the QR code is received after activation, this is accepted by themselves and can be scanned by staff on the day of the experience when attending. We do advise of all of this information, and do aim to make the booking and redemption process as transparent as possible, upon activation of the vouchers to ensure that the correct procedure can be followed for the voucher held and therefore eliminates any confusion when trying to redeem. We do advise on the voucher itself to ensure you do visit our website in order to view these booking instructions, and then all booking information will be provided to the recipient. The link provided when the voucher has been sent through via email which does advise to click in order to activate, cannot be amended to advise otherwise when the voucher and the relevant information is printed and we do apologise if this has been misleading. We do apologise again for any confusion that has been caused by the procedures in place by the supplier of this experience, and if any confusion does arise when redeeming the voucher, please do ensure you call through to our team and we will be more than happy to help. Thank you again for taking the time and leaving a review on this occasion.

Posted 5 years ago

“We thought we had a problem when our experience cancelled all bookings. Virgin made it easy for us to split the value of our voucher into two new experiences. We took one at Sindhu restaurant which was amazing and have a 'Battle of the boats' booked. That's the great thing about Virgin Experiences, there is so much choice. It is a good test of a company when things go wrong. Well done Lucie at Virgin Experience Days for sorting it out.chosen”

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Posted 5 years ago

“over the last few days, iv had the worst, blase, bland, rude, unhelpful arrogant customer servicenot that iv Ever had. virgin and their mates fivestardays.com have messed me about badly. I am in a rush now but suffice to say be Very careful before buying from them, as your wife husband or whoever will not thank you/will be annoyed with you for sending them a load of grief that they have to go through to get the present. I will post here the more detailed grief iv had soon. I did tell them I was going to tell everyone I could on all platforms but they robotically just trotted out we only have a 14 day return ignoring the fact that they have sent me a voucher that confuses the reader and expects me to give that to my daughter in law as a birthday present not to mention id already given it to my brother who gave it back to me cos its too much agro hed rather just go and pay with cash or card and swerve all the work uncertainty and agro that is entailed in these vouchers THEY ARE JUST PURE WORK AGRO AND UNCERTAINTY!!!!!!!!!!!!!!! I.E. THE ONE THEY SENT FOR MY DAUGHTER IN LAWS BIRTHDAY SAID CLICK HERE ON IT! HOW CAN YOU CLICK PAPER???????????????????????????????????”

Helpful Report

Posted 5 years ago

Good afternoon Paul, thank you for your recent review. We are sorry to hear that you are disappointed with the service received when calling through to our team. We have looked into this for you and we can see that our team have been there to assist you and ensure that the use of the voucher held is as easy as we endeavour to make it. We can see that you did have to leave the chat facility when you were speaking with the team, and therefore this could not be fully explained, we do apologise if this did leave you disappointed. We can then see that you have since been liaising with one of our team in regards to the voucher, and it is in our best interest to ensure the use of the voucher held is as smooth as possible for the recipient. Due to the nature of the voucher held, this does have to be activated and then a new code for use at the restaurant does have to be sent through by a third party supplier as the voucher you currently hold is not recognised as payment. This is explained in full with instructions on how to receive this at point of activation, and the link to enable this to be activated is on the voucher itself. We do apologise again that you do feel this way, and it is with regret we cannot refund the voucher due to it being exchanged previously and being outside of the policy for a refund we do hold. Thank you once again for leaving your feedback on this occasion.

Posted 5 years ago

“Perfect in every way Food absolutely yummy Staff very professional Cleanliness perfect Thankyou”

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Posted 5 years ago

“We had a “Cocktail and Cabaret” via virgin experiences - the cocktail turned out to be a glass of Prosecco, we (along with everyone else with vouchers it seemed) were given seats with no view of the show. Also we were told to get there at 7:30pm when the show didn’t start until 9pm - it felt like we were made to get there early to spend money on the extortionate drinks (£34 for 2 G&Ts)!! Honestly was very very disappointed as I had high hopes for this but we left halfway through”

Helpful Report

Posted 5 years ago

“We had a “Cocktail and Cabaret” voucher via virgin experiences - the cocktail turned out to be a glass of Prosecco, we (along with everyone else with vouchers it seemed) were given seats with no view of the show. Also we were told to get there at 7:30pm when the show didn’t start until 9pm - it felt like we were made to get there early to spend money on the extortionate drinks (£34 for 2 G&Ts)!! Honestly was very very disappointed as I had high hopes for this but we left halfway through.”

Helpful Report

Posted 5 years ago

Good afternoon Harriet, thank you for your recent review. We are really sorry to hear that you did leave the experience early due to the disappointment felt and that the experience you did have whilst you were there was not enjoyable. We do advise in regards to timings to arrive between 7.30pm and 8.15pm to enjoy the pre-sing before the show does start, and to ensure you are ready for the show to begin at 9pm. We are sorry if you did feel these timings were inaccurate and for the disappointment this did cause. We are also sorry to hear that the direct prices for drinks at the location did leave you feeling disappointed, we will be sure to pass on your feedback in regards to this to our Quality Assurance Manager and this can be logged internally. We apologise again for the disappointment felt following the experience with the voucher that you held and we do hope you visit our site again soon.

Posted 5 years ago

“Not easy to book as no one answers the phone or return messages which have been left. Food and venue very good though”

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Posted 5 years ago

“Such a great mix of activities to choose from and always a great experience! Perfect for gifts or even for just date ideas!”

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Posted 5 years ago

“We had a brilliant time and the hotel was very clean and friendly staff. Food excellent”

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Posted 5 years ago

“Malmaison, Newcastle was disappointing. The (facial) treatment was ve4y good but overall the facilities are poor.”

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Posted 5 years ago

“A bit of a con really. No chance of seeing the northern lights essentially.”

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Posted 5 years ago

Good afternoon Jon, thank you for your recent review. We are sorry to hear of your disappointment with the voucher held and that you do feel this way. For us to be able to fully investigate this for you, if you could please email over your full query and also the voucher serial number and pin number held, we will be able to look into this further. Please do email us on info@virginexperiencedays.co.uk. We thank you again for taking the time to leave your feedback and we do look forward to your email to enable us to assist you.

Posted 5 years ago

“Upsetting experience on my son’s birthday. Sadly my starter and my daughters main course were cold. My daughter ordered a macaroni cheese that tasted like mayonnaise. People in the restaurant didn’t seem to know about the virgin experience as well”

Helpful Report

Posted 5 years ago

Good afternoon Beatrix, thank you for your recent review and we are sorry to hear of the disappointment felt following this. Thank you for taking the time to contact us regarding your recent experience, and we were sorry to hear that certain aspects of your experience failed to meet expectations on this occasion. We do advise that in regards to any problems that may arise with the experience itself when you are there using the voucher, to raise this with a member of staff to ensure that they do have the opportunity to resolve any issues whilst you are there with them. We welcome all our customers’ feedback, positive or otherwise, and the information received is passed on to our suppliers for their comments. This helps us to improve and maintain the standards of service we would expect for our customers. We can also advise that your comments have been logged onto our in-house database so that our Quality & Performance Manager can monitor these moving forwards. We thank you again for taking the time to leave feedback on this occasion.

Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews