“only been a member of virgin bet for 2 weeks but in that time i have been unable to login several times due to technical problems on the site. i wanted to cash in a bet tonight but was unable to do so resulting in me losing £40. customer service are useless . i will be closing my account, withdrawing my funds and moving to a less amateur company as soon as i can log in .”
“The site is abysmal. It always goes down for maintenance, when you’re about to win big, the cashout gets suspended or the site “goes down for maintenance”. Don’t get me started on the casino part, don’t play any live games”
“Site looks so promising, but seems to crash every day. I have given them a fair chance, but they do not have the technical ability to run a betting site. I have my doubts that they can be trusted with your money.”
“Never set up a limit but as soon as upyou start on a roll they pull the plug rang twice to see why they had stopped me betting and they said it was I had asked for it with the CC team which was BS”
“Amazing. The monthly phoenix game offers one chance per day for a prize. You earn a go every time you drag yourself through the tedious daily phoenix game. So, in a month, 31 chances, 31 days. The only prize? One free spin worth 10p. One spin. For 31 days of effort. Never again, you've lost a cash bettor to somewhere that doesn't make fools out of customers.”
“The worst betting company ever. They took away my online promotions and banned me from using the site because I wasn't losing money. If you ever win on the platform you'll get a generic email stating "following a trading review of your account you are excluded from all promotions and subject to stake restrictions" then it stops you from placing any bets. The customer service department is absolutely abhorrent. They send out generic messages that look to be condescending and sarcastic. Stay well clear of this company. The site is full of glitches and they're so untrustworthy and unreasonable.”
“Awful site. Criminal behaviour
I would give this less than 1 star. I was u able to make any bets even for 20PENCE without reaching maximum exposure so I complained and asked to close account and they asked if I was happy with my spending. Really couldn’t write it. I asked to speak to a complaints department but was told they don’t have one then I was cut off and blocked. Absolutely disgusting site and should be closed down”
“I played on their Live Casino service run by Evolution. I got disconnected after placing a blackjack bet. I complain to Live Casino support who admitted it was their fault. I waited for a reply to my chat for the requested 48 hours but nothing. I contacted Virginbet Live Chat and complained, they said they would reply in 72 hours which they didn't. I then complained again and about not getting an answer. They again promised I would get a reply in 72 hours but as you guessed it I didn't. I have just had a chat with them again and they say the Evolution now deny there was a technical issue or that I was disconnected or that I even chatted with Live Casino Support. Well someone is lying and it is not me.”
“Had live chat about cash out options,was told no cash out as two matches in late stages,those matches finished,still no cash out options and more excuses made,only time I seem to get cash out option is if bets are losing,terrible site,avoid,avoid,avoid!!!!!!!!!!!!!!!!!”
“hugely disappointing, only placed a couple of small bets, but already am banned from placing any bets on horses, although they send me promotional material on that very subject, now had letter banned from any promotions, odds are generally poor, for a big name like virgin , I just expected more, unless they are prepared to lose a lot of money I can not see this bookie lasting very long”
“Hi betting fans,
I am very disappointed from Virgin Bet, they are not fear bookie. My bet was settled as lost, but I actually won. I asked for official email with explanation but the guy from CS was laughing and shows that he does not care. I will never bet with them again and strongly recommend VirginBet to be avoided.”
