Name: Virgin Wines
Rating: 1.53

“Do not sign up for Virgin wines with an introductory offer . Voucher clearly states you are not obliged to buy more wine but when you activate voucher it actually signs you up for their winebank . Nowhere does it state this in there terms and conditions so it is a deceptive way of locking people into a contract . Please note Bottom terms on this voucher which clearly states you are not obliged to buy more wine but what actually happens is you are enrolled into their wine club which means you contributing a regular ‘monthly savings plan’ to put towards purchasing wine . Very deceptive .”

Virgin Wines 1 star review on 4th October 2021

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Posted 3 years ago

“Wong orders arrive all the time! I’ve been a wine bank member for several years now. It was great at first, some really nice wines and orders all no problem. Over that last year my wife and I have regularly had the wrong wines delivered, damaged orders and finally today a completely different box to what I ordered. I know people make mistakes but something is wrong at Virgin Wines! Their solution was to ask me what they could do to fix the problem. Now I have to solve the issue for them? What I really want them to give me is trust, but every order that arrives now I honestly don’t know what’s going to be in it. So what I want they can’t give me. Goodbye Virgin Wines!”

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Posted 3 years ago

“My son ordered a case of 12 expensive reds. Half of what arrived included 6 not-so-expensive whites. One start is one too many”

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Posted 3 years ago

“I ordered wines to give to clients on the 22 August, 2021, this is 4-weeks ago now, I have followed this up twice and again today via email. Still, no wines/ products have been received. I have provided correspondence in my first follow up from the carrier that no products were received, I was told by Virgin wines that this is a mistake and they are on their way. This was not the case 2 weeks ago and nothing has been received still. I paid for this product and have had extremely bad customer service and poor follow up and am sick of getting the runaround. Please be careful when ordering online and follow up your order as I don't want anyone to be in my position with having paid money out, but o=nothing received and no adequate follow-up or resolution.”

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Posted 3 years ago

“Conned into the 25 pounds a month payment, continued to order as it was difficult to cancel. At last it is now cancelled and I do not need to drink their poor quality wines again.”

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Posted 3 years ago

“1 star as I cannot give no stars. Appalling con. Crappy wines high prices. Go to Aldi and save a fortune!”

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Posted 3 years ago

“Nowhere do they mention they will be taking 25 quid per month...for what ?! for a mediocre collection of wines (no offence, try harder) .... Please, check yourself”

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Posted 3 years ago

“I thought I was simply signing up for a discounted box of wine and signed up so I could get discounted wines in future. Did not know that they would be taking £25 a month for absolutely nothing. I can go to my local shop when I want and get good discounts. I cancelled my account and requested a refund. They have quickly done that which is the only plus.”

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Posted 3 years ago

“Tricks you into signing up to their £25 a month scheme without telling you then makes it hard to cancel”

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Posted 3 years ago

“Misleading, will most certainly avoid in future”

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Posted 3 years ago

“I ordered some wine from a promotion and without me knowing they signed me up to their wine club. They had an old work address that they did not take off the system when asked and 10 cases of wine arrived over a long period of time without my knowledge to my old work address & they drunk it. Their error but they won’t refund me the £1,000 which was paid though pay pal without me knowing it was virgin wines, will now take them to court.”

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Posted 3 years ago

“'I just ordered several bottles of NZ whisky (i order a lot of whisky from various different retailers but this is the first time from Virgin Wines). I then had my order cancelled with the following explanation; 'I'm getting it touch with regards to the order you placed with us. After conducting further checks your order has been cancelled. Unfortunately, we won't be able to fulfill your order.' I called up and spoke with Beatriz Romero a Senior Customer Accounts Specialist. She said that 'I failed security checks' and my order was cancelled 'to protect customers'. I asked which 'security checks' and she said she couldn't tell me. I asked if the problem was the number of bottles I ordered and she said no (I thought i might not have seen a bottle limit). I asked which customers she was 'protecting' and she couldn't tell me that either. She just said it was 'company policy' - although didn't disclose what the company policy was (very unprofessional). Two of my friends have also bought the bottles from Virgin Wines and didn't get cancelled. I feel like this is personal.. I should add that i'm a very respectable chap (oxbridge, decent job etc) - and have never been treated this way before by any company. I'm not sure how you can run a business this way. If anyone reading this has any idea why they are cancelling me - please enlighten me.'”

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Posted 3 years ago

“An awful experience - AVOID Ordered a significant amount of high quality wine on 14th Dec for father’s 75th birthday a few days later. Wine had still not been delivered by Christmas Day. Hence missing both birthday and Christmas!! This was inspite of claims all over the website of a very high record of ‘next day’ delivery. Don’t believe it... simply not true. Compounded by poor customer service - repeated chasers requesting prompt delivery given circumstances met with slow, unhelpful responses. All in all an exceedingly disappointing experience. I won’t be shopping with Virgin Wines again.”

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Posted 3 years ago

“Ordered the Ultimate Christmas Wine offer back in November. Promised by both customer services and my wine advisor Jay that I will receive on the 21/12/20 Still no wine been fobbed off by customer services on 4 occasions, lost connection on one occasion advisor didn’t bother calling back. One advisor actually said unfortunately Virgin Wines are reactive rather than proactive an unbelievable statement to make in this day and age and a shocking admission. I am now £200.00 out of pocket and need to visit a packed supermarket to make sure we have a glass of wine or two with our Christmas lunch. Thanks Virgin and Jay please don’t call me in the new year recommending wines you may not like my response.”

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Posted 3 years ago

“Ordered the Ultimate Christmas Wine offer back in November. Promised by both customer services and my wine advisor Jay that I will receive on the 21/12/20 Still no wine been fobbed off by customer services on 4 occasions, lost connection on one occasion advisor didn’t bother calling back. One advisor actually said unfortunately Virgin Wines are reactive rather than proactive an unbelievable statement to make in this day and age and a shocking admission. I am now £200.00 out of pocket and need to visit a packed supermarket to make sure we have a glass of wine or two with our Christmas lunch. Thanks Virgin and Jay please don’t call me in the new year recommending wines you may not like my response.”

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Posted 3 years ago

“Terrible, I was given their Christmas box of 13, not one bottle I’d drink because I drink rose & there wasn’t any. Asked them to swap & they wouldn’t they just don’t care, they’ve had the money, rude & dismissive & the order was late don’t touch them!”

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Posted 3 years ago

“Absolute rubbish, order never turned up, Virgin Wines customer service promised to talk to DHL and guarantee next day delivery, still waiting and now Virgin CS offline. Avoid this bunch at all costs. Totally inept and a waste of time, guess that’s Virgin Group for you.”

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Posted 3 years ago

“Very bad start. I ordered over £100 of wine and paid extra for a named delivery date. The wine didn't turn up and when I rang to ask why I discovered that it had not even been dispatched. I waited in for most of the day and they never attempted to tell me about the delay. All they offered was a refund on the extra I paid for the named delivery date, so I have cancelled the order and my membership. What a waste of time, think twice about signing up with them.”

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Posted 4 years ago

“I was charged for a package then given no delivery information, I requested a refund then was told by an adviser in an online chat to refuse the delivery when it arrived. Before this I tried emailing the company multiple times and still haven't received one reply from any. The package is now lost and I still don't have my funds back. I've been told multiple stories that the package has been received and others where it hasn't. Don't buy from this company.”

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Posted 4 years ago

“1st Delivery was lost. Told them it was for a birthday, and they offered to upgrade delivery to a Saturday. Never arrived Saturday. Contacted them about it. Generic email template apology and offered to collect the item, WHEN it was finally delivered. Awful awful awful service.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

Virgin Wines Reviews