VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was smooth and at one go. Just submit the requested documents and I had just to wait for my visa release. Very useful.”

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Posted 1 year ago

“Very helpful team thankyou VisaHQ”

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Posted 1 year ago

“This is my first time using VisaHQ. My skepticism was removed by their professional courtesy I'm very pleased and impressed with how smooth the communication between the two of us transpired thank you so much..”

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Posted 1 year ago

“Prompt service”

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Posted 1 year ago

“Decided to use VISAHQ since I had an upcoming business trip in 3 weeks and my passport expired in 2 months which prohibits a lot of travel. I went to the website and followed the instructions to the letter, but after paying the $1000 plus fee and mailing in all the materials, I was told that I didn't TYPE my form rather than write it in black ink. There was nothing about this in their instructions, nor did the form say it had to be typed. There was no apology or acknowledgement of the mistake by VISAHQ and they would not pay for another shipping label, so that came out of my own pocket. After getting them the typed form, they submitted everything on 4/27. My trip is today, 5/6, and I have no passport. The VISAHQ website hasn't been updated, I don't have tracking, and all emails to the staff continue to say the delay was my fault despite their website STILL not having this requirement. These guys are AMATEUR HOUR and I would not recommend dropping $1000+ for incompetence, bad instructions, lack of accountability, and missed deadlines. AVOID!!!”

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Posted 1 year ago

“I highly recommend VisaHQ that facilitated my Schengen visa application process. Thanks to my visa specialist, Nelia, I received my visa within a week of submitting my application. Nelia's timely responses, attention to detail, and knowledge of the Schengen visa process made the application process smooth and stress-free. She was always available to answer my questions and concerns, and kept me updated every step of the way. I am impressed with the agency and Nelia's work, and I would recommend them to anyone looking to apply for a Schengen visa.”

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Posted 1 year ago

“Je suis très content c’était rapide j’ai faisait la demande à minuit 8 h de matin j’ai eu le visa.”

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Posted 1 year ago

“Thank you for your help.”

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Posted 1 year ago

“Easy to complete forms and responsive when I had a question. Used for my second trip .”

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Posted 1 year ago

“Excellent service from VisaHQ in Singapore...Was pretty skeptical at first given that this was a sponsored link. Instead a pleasant surprise and got Outstanding service from Angel Virgil at Visa HQ in Singapore. If you need anything expedited, Angel is your go to guy who goes the extra mile for you. I got my visas in record time and with all the support I needed including answers to my many queries. Would not hesitate to recommend VisaHQ for your visa needs online.”

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Posted 1 year ago

“Recibí una excelente atención vía chat, lo que valoré particularmente cuando surgieron problemas en el llenado de algunas formas. La entrega de la visa fue muy rápida y sin contratiempos.”

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Posted 1 year ago

“Virgil was AWESOME!! I had an issue getting a PDF of my Evisa and he waited patiently on the line while we worked through the issue. He was calm, cool and collected and very friendly. THANK YOU VIRGIL!!!”

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Posted 1 year ago

“Haidee was most helpful, systematically and efficiently dealing with my questions. Thank you so much.”

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Posted 1 year ago

“Great service from the VisaHQ team. Thanks to Myrra for all her help with my visa process. She got Everything done within a week and successfully executed what I paid for. Definitely recommend VISAHQ to anyone needing assitance for visa's etc, and I'll be sure using this services again for future endeavors. Thanks again Myrra you've been great.”

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Posted 1 year ago

“Das Personal in der Berlin-Filiale spricht kein Deutsch! Alle sind im Homeoffice und durch schreiende Kinder im Hintergrund war die telefonische Kommunikation nicht möglich. Auch die Chat-Kommunikation fehlgeschlagen, da meine Fragen nicht beantwortet wurden. Für ein Visum für Australien habe ich eine sehr lange Liste der angeblich benötigten Dokumente bekommen, da ich als eine Deutsche (wurde von mir eingegeben) auf eine falsche Firmen-Seite geleitet wurde. Ich habe sehr vile Zeit gebraucht um diese Dokumente zu besorgen. Meine telefonischen/ Chat Nachfragen zum Problem wurden nicht beantwortet. Es wurde aber SOFORT! nach einer Überweisung von 163,64 Euro verlangt. Binnen 48 Stunden nach der Antragstellung habe ich, leider ohne jegliche Unterstützung des Personals VisaHQ, festgestellt, dass ich die Formulare/ Dokumente und die Dienste der VisaHQ für mein Visum nicht brauche. Nichtsdestotrotz wurden mir bei der Rückerstattung meiner Kosten die 25 $ nicht zurücküberwiesen worden. Angeblich für die Dienstleistungen. Für welche? Ich hatte keine qualifizierte Unterstützung durch das Personal erhalten. Genau umgekehrt: ich musste das Personal über die Organisation meines Visums informieren. Unglaublich! Das ist für mich keine Professionalität. Ich bin mehr als enttäuscht und werde VisaHQ keinem empfehlen. Viel Geld für Nichts.”

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Posted 1 year ago

“My wife works in the travel industry & received a free trip to Egypt. I'm a permanent resident of the US with a Lebanese passport living in Boston. I require pre-authorization to Egypt which takes a minimum of 8 weeks. If I am approved, then the visa will be issues. I called VisaHQ and was assured this is definitely something they can assist with. I sent my documents and received an email once they were received. From 4/3-4/13, there was nothing but issues. I called to check on the status as noted above, I need pre-approval. The agents were not familiar with this and I was told multiple times that I sent my documents too far in advance for August travel. I kept having to hang up and call back. Finally, I was told on 4/7 "not to worry" my documents were sent. However, I was never updated via email or through their website. I called back countless times to be placed on hold for an upwards of 15 minutes, I experienced call avoidance where I was saying "hello" and nobody was responding. On 4/11, I was told that my documents were not in fact sent yet. The call disconnected. I received an email shortly there after with a new application. Apparently they sent me the wrong form, they jurisdiction. At this point, I wanted to cancel and have my documents sent back to me. I was told that I would be charged $24.00 because a "specialist" reviewed my documents. After about a 20 minute hold, I was told I would get a full refund, less the cost of the shipping. I was given a tracking number that did not work. I called back again, today, 4/13. I was hung up on. I called again, got the same agent. I was placed on hold and told that I would get my passport on Monday. I requested the tracking number. Placed on hold again. She said she would email me. I requested the email be sent before I hang up. Another hold. I finally got the email. The passport is coming today and it requires a signature. Great to get it back overnight, however, planning is required as it does need a signature and I already rearranged my schedule to home for Monday. I never received a response from the "visa specialist" and I find the call avoidance appalling; the agents know exactly what they're doing when they're taking the customer off hold then muting the call so the customer hangs up because they think they have a poor connection. I work in a call center and that is unacceptable.”

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Posted 1 year ago

“No issues at all very helpful .”

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Posted 1 year ago

“Chat function worked well. Replies were timely and accurate.”

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Posted 1 year ago

“Haidee did an excellent job in helping us get the right documentation to get our Visas from Kenya which was very demanding in what they wanted. Thank you.”

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Posted 1 year ago

“It was easy to apply and receive the visa. The only unclarity was about when the visa would be ready. But, I did receive it in the period suggested.”

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Posted 1 year ago

VisaHQ is rated 4.4 based on 3,804 reviews