VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,805 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,805 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely expensive compared to other recommendations”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave your feedback about VisaHQ. We do everything we can to keep our fees low. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VISA HQ services are really confusing. We (me & my wife) applied for Singapore Tourist VISA fromMelbourne as we are Indian citizen, paid visa fees AU$ 104.50 per person total: AU$ 209.00. In the receipt it's written: "Single Entry Tourist Visa to Singapore for Sanjib Mukherjee with 5 business days turnaround at the consulate./ A$104.50. Single Entry Tourist Visa to Singapore for Sushma Mukherjee with 5 business days turnaround at the consulate./ A$104.50" When we went this morning (11/09/2019) to VFS office in Melbourne, they said we have to pay again fees @ AU$95.00 per person. We paid again AU$190.00. VFS said, VISA HQ has nothing to do for the visa and they are travel agent only and advised me to get return from them. I wonder how VISA HQ can accept online payment of A$104.50 per person against Tourist Visa fees. I felt cheated by Visa HQ service, when I called them for refund my money they refused.”

Helpful Report

Posted 5 years ago

Hi Sanjib, We appreciate you taking the time to leave your feedback. Although I know you already spoke to Pia regarding your application, I would also like to personally apologize for the inconvenience you experienced on behalf of the entire VisaHQ team. Rest assured that feedback like yours makes us better. I would like to apologize for any confusion the fee table on our website caused; when you paid VisaHQ, you were only paying our service fee, not the Embassy fee that was due on the day of the appointment. If you need further assistance, please don't hesitate to contact Pia at +61 2 7200 0815. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Rebecca, Thanks for reviewing VIsaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very quick, but I am a bit of a luddite so I needed help with all the scanning bits.”

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Posted 5 years ago

Hi Corinn Jo, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for any confusion you had with uploading documents. Remember, our team is here to help whenever you need them at info@visahq.com or 1-800-345-6541. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Need to train the staffs to be more friendly for customer services and customer approach in the office”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the fact that your experience wasn't 100% satisfactory. Rest assured that reviews like yours help us improve our client relations worldwide. Again, I'm sorry for your negative experience and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Visa hq always stayed in touch with me the whole way through every step. Maria was very helpful and personal on her communication. The easy on line portal makes it convenient as well”

Helpful Report

Posted 5 years ago

Hi Anthony, Thanks for sharing your review of VisaHQ. We're glad you had a good experience working with Maria and we hope you choose our services again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Thank you for keeping me up to date.Very professional.”

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Posted 5 years ago

Hi Richard, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“very accurate fast trustful good contact”

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Posted 5 years ago

Hi Urbain, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Over all excellent experience Spot on”

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Posted 5 years ago

Hi Prashanth, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“perfect and excellent service”

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Posted 5 years ago

Hi Oratile, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Speedy visa service”

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Posted 5 years ago

Hi Joanna, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Please give the list of all the missing documents in one list.”

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Posted 5 years ago

Hi Jacob, Thank you for reviewing VisaHQ. I'm glad you had a good experience overall, but I am sorry for any frustration you had. We strive to make the application process as seamless as possible for our clients and we will certainly take your suggestion into consideration moving forward. In certain cases, our team does not know about all missing documents at once. Consulates and embassies occasionally request extra paperwork after applications have been delivered. In these situations, we cannot include all of the documents in a single list. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Griselle M Calderón is a wonderful lady. She is very supporting and helping. I am very happy with VisaHQ service. We will prefer this in future.”

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Posted 5 years ago

Hi Priyanka, Thanks for taking the time to review VisaHQ. We're glad you had a great experience working with Griselle and we look forward to serving you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The process was quick and easy to follow”

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Posted 5 years ago

Hi Joe, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“From beginning to end this has been a simple process, thanks to the great instructions and support of the VisaHQ staff. Communication has been excellent!”

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Posted 5 years ago

Hi Richard, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with our team and we hope you return next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Thank you”

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Posted 5 years ago

Hi Laura, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“I read preparation information than I completed my application with ease. Once I understood and began the process I completed the forms quickly.”

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Posted 5 years ago

Hi Marvena, Thanks for reviewing VisaHQ. We're glad you had a great overall experience with our application process and we hope to serve you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Alaa is a great assistant.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience working with Alaa and we hope to serve you again in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The information was provided in a very quick, efficient and courteous manner. The process went very smoothly.”

Helpful Report

Posted 5 years ago

Hi Roberta, Thanks for reviewing VisaHQ. We're glad you had a wonderful experience with our application process and we hope to work with you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Easy to use”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our application process and we hope you choose our services again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,805 reviews