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VisaHQ Reviews

4.4 Rating 3,804 Reviews
86 %
of reviewers recommend VisaHQ
Company Reviews Product Reviews
156
 Metrics Info
4.4
Based on 3,804 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read VisaHQ Reviews

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Anonymous
Unverified Reviewer
“What can I say, fees are expensive, to let the other people know it's cheaper to go direct to the Philippines embassy, or even you can apply at the airport if its less then 59 days. don't get caught out like I did. Could of been honest about it not tell me oh you can't get a visa at the airport, yes you can!! I spent £321, in processing fees, notary fees, transport. Embassy fee is only £28 lol. Their communication went from excellent to very poor, and very unprofessional, they never update me after documents were submitted. Very responsive before my application was submitted excellent communication. I change my mind. I had to contact the embassy direct to find out where my passport was. Absolutely shocking. I thought that was supposed to be your job to tell me that. Not me finding that out before you. I'm the customer. Whats the point of paying all those fees. You never updated me from November 23-4th of December regarding my passport. I got told by the embassy my passport was already their cause you sent it back to them why was I not notified!! As I paid you £11 for speical delivery to be sent to me not the embassy. You left me no choice but I went and bought coach ticket to get my passport cause my anxiety when through the roof. As my flight is only a few days away. You never updated then to tell me that you tried contacting me by phone and email on the 5th December when I was already at the embassy. Just wow!! I didn't have any phone or emails on that day. If I hadn't of contacted the embassy myself on 1st of December and just waited for your repsonse I don't know what situation I would of been in. As I have spent thousands on my flight and transport to the Philippines. I went with this company thinking that I would have a smooth process, I was wrong cause they cause me more stress over something that shouldn't even get to this point. You didn't even apologise after I i had said i got my passport. Just said that's good news! After I was never updated. You need to do more research when giving someone notary phone number not give me a solicitor number lol. When it stated on the letter not to be signed by a solicitor! I'm dyslexic but I'm not that stupid. Solicitor pointed me in the correct direction they were even more helpful. Will never used this company ever again I'll apply direct to the embassy. Less hassle and less stress. Less costs.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“I am very pleased with VisaHQ’s handling of my passport renewal. I made a small error on the passport application and Haidee from VisaHQ called right away and assisted to get it fixed. HQ sent updates when documents were received by them, when the application was accepted for processing by the Department of State, when the passport was sent out, and when the passport arrived in my mailbox. Every step of the way Haidee was available by email and/or phone. I certainly will use VisaHQ again in 10 years, as I did 10 years ago.”
Helpful Report
Posted 11 months ago
Debbra
Verified Buyer
“The Visa HQ representative (Katrina) was extremely professional and helpful. She listened to my specific needs and came up with a solution. She responded to all my emails and followed up with me to keep me informed. Wonderful experience!!”
Helpful Report
Posted 11 months ago
Patience K
Verified Buyer
“The service is fantastic and good friendly atmosphere. The staff are always ready to support me, any time I called.”
Helpful Report
Posted 11 months ago
Sergei Z
Verified Buyer
“Great service. Always fast and successful.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Sent my passport one day and had the passport back the very next day, with a visa. Amazing! I also received daily emails and updates on the status of my order. Great service and speed.”
Helpful Report
Posted 11 months ago
Tamima C
Verified Buyer
“Visa HQ guided me through my Malaysian visa application and swiftly got an approval! Thank you!”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Good service and good PR. Customer well informed about visa status. This is very important to create confidence towards the company to avoid being scammed.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“DO NOT USE THIS AGENCY/COMPANY !!!(i wish i could give -0000) Dealing Agent (Mara Bathan) My partner already took a review off, because she was contacted by the agent. I reside in Ireland. My partner approached this agency this summer (2023), to assist us in obtaining a visa for me to attend my partner's sister's wedding (in the Philippines) I was abroad for the month of August and my partner requested information in relation to the documents that are required so it will be gathered during that time and when I was back in Ireland early 2nd of September 2023 my application will be ready to be submitted, however, Mara decided that she needs to talk to me (the applicant) on the phone before anything(???))which she never did. we had gathered all the documents that were requested and on 26/09/2023 my application was submitted. My flight is on the 6th of December 2023 and they have not yet obtained any visa nor there have been any decision issued. Mara Bathan has stated this is not normal, but I had to approach them countless times for her to contact the embassy and at times she would respond by saying she will do it next week. So much trust and faith has been placed in a professional agency and they do not care about people and their situations. This has been extremely stressful for me my partner (who is in the Philippines now) and the rest of the family and it is tearing us apart. I only have a couple of days before the idea of going to the Philippines and attending my sister in law's wedding will fade away due to the lack of competency of Mara and the agency. I will lose a few thousand euros for the flights and activities that were booked and have been paid for. Very frustrating and disappointing,”
Helpful Report
Posted 11 months ago
Kedir F
Unverified Reviewer
“I'm very happy”
Helpful Report
Posted 11 months ago
H M
Verified Reviewer
“My wife and I recently had our passports renewed using VisaHQ’s service and we had a great experience. Our contact representative, Haidee, was fantastic to work with; she contacted us quickly after we submitted our information and thoroughly explained how the process would go and kept us informed of the status of our submission every step of the process. Haidee was very professional, friendly and knowledgeable and made the process very easy for us. The VisaHQ service is well worth the cost and the piece of mind knowing that your passport renewal will be done in a timely fashion.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Thank you so much Angel for helping me get my Qatar Visa. Really appreciate!!”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“The visa process is tedious and frustrating for sure. Having said that Janice wqs very responsive and pro-active on making sure that I submitted the correct information and kept me informed right up until the visa was approved”
Helpful Report
Posted 11 months ago
Justin
Verified Reviewer
“Brigete was very helpful and guided me through the visa application process. Everything went smoothly completing the application through VisaHQ.”
Helpful Report
Posted 11 months ago
Ethender R
Verified Buyer
“Lina veryful on every step”
Helpful Report
Posted 11 months ago
Delphine N
Verified Buyer
“Process was very fast and the team is very helpful I will recommend them. Great job guys and thanks for helping me !!”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Excellent service and great communications re status”
Helpful Report
Posted 11 months ago
Eugene
Verified Buyer
“The process was very difficult. Nothing is explained and the process took several months. In the past, it was easy and very quick but now that the person that was there before is no longer with the company, the new people I have had to deal with were not helpful at all. I won't be using them again.”
Helpful Report
Posted 11 months ago
Ruth
Verified Buyer
“The service was excellent, when ever I had a challenge there is a chat where you can chat and get a solution promptly”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Good day! Great to have you as a provider, responsive and accurate. Keep up the good work! :)”
Helpful Report
Posted 1 year ago
VisaHQ is rated 4.4 based on 3,804 reviews
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