Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

“My name is sameh tawfik and I paid for the service to apply for Morocco Visa and after I paid the money via master card, I was told that you will need to come to the embassy coz the morocco embassy will only give Visa to the traveller himself. I requested refund on the same day I booked the service and I was told 2 to 3 weeks for the money to be refunded. It has been over 2 months and I am still waiting for the money. This is the 6th time I contact you and every time you email someone to process the refund and nothing is received. Poor poor service”

Helpful Report

Posted 6 years ago

Hi Sameh, Thanks for sharing your feedback about VisaHQ. I would like to apologize for the problems you've experienced with your order. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. If you still need assistance reaching a solution to your issue, feel free to reach out to me at stan@visahq.com and I will personally look into the situation. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Horrible company to deal with. Claim to have prepared all documents carefully then come to find out they did not submit the main document to the embassy. No one answers the phone ever when you call and after finally getting through they just repeat the same thing on the phone over and over while having an attitude. Regret dealing with them and the expedited service is a scam. Don’t waste your money !!!”

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Posted 6 years ago

Hi Nicolay, Thanks for sharing your feedback about VisaHQ. I would like to apologize for the problems you experienced while placing your order. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. I would like to remind you that our team does its best to expedite processing, but we have no control over consular requests and delays. If there is anything I can do to assist you at this point, don't hesitate to reach out at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I paid $200+ to apply my china visa. I have sent all my documents. They told me to do it myself because the embassy request. Not giving me any reason why I need to do it in person. It turns out that I need to drive 5 hours to DC doing it myself and not given any refund or reimburse my lose. It sounds like Ridiculous!!!!”

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Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. While I would like to personally apologize that your experience was not satisfactory, I also want to remind you that our team, unfortunately, has no control over consular requests. In some cases, in-person appearances are required and, while our team can guide you through the entire process, we cannot go to your appointment on your behalf. Again, my apologies that your experience wasn't what you expected. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had to do it twice and got charged twice to get what I wanted because it was so confusing. Never again and I will not endorce.”

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Posted 6 years ago

Hi Janice, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any inconvenience you experienced during the application process. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you would like further assistance with your situation, I urge you to reach out to our U.S. customer support team at 1-800-345-6541. Again, my apologies on behalf of the company. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My wife and I ordered and paid for a double entry visa to enter mainland China in Spring 2016. The visas printed into our passports, as supplied by the Chinese consulate in London, were posted to our home by Visa HQ shortly before leaving the UK for China. Unfortunately it did not cover the dates we needed to enter mainland China twice. This was not obvious to my wife and I because of the Chinese script used in the wording of the visas. However, having paid to use the services of the 'experts' at Visa HQ we felt secure that we had obtained what we need and what we paid for. However when we arrived by train from Hong Kong in Beijing for our second entry we were refused entry because the visas had already expired and were returned to the airport and forced to fly back to Hong Kong airport. At the airport we were able to purchase emergency visa and we able to fly back to Beijing. We incurred considerable anxiety and distress from our experience; lost two days of our holiday; spent an uncomfortable night at Hong Kong airport; we forced to pay around £2000 for flights between Beijing and Hong Kong and return; we were forced to purchase emergency visas at Hong Kong airport. On our return to the UK we complained to Visa HQ and sought recompense . The response was basically that it was our fault for not checking the visas before departing the UK. We suggested that the visas were opaque to us because of the language difference and that we had expected Visa HQ to check them before posting them to us, as part of the 'expert' service we had paid for. We claimed that the service supplied to us had not been fit for purpose. We subsequently received a phone call from a lady at the Visa HQ. She sympathised with us but said that the mistake lay with the Chinese consulate in London and promised to raise this with them. To date we have had no further contact from Visa HQ despite sending a chasing email some time ago.”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“No help provided whatsoever. Information provided to me was completely false. Finally i had to take charge and resolve the issue myself which was much easier than projected by Visa HQ team. Visa HQ team cost us cancellation of flight and major embarrassment in front of customer. We were at risk of escalation from customer to senior management and all VISA HQ team had to say is they are not getting any co-operation from the immigration of New Zealand but when i called the immigration team was extremely helpful and also gave me email id of the visa officer working on my file, sending him the email helped process the visa and the so called VISA HQ team could not even get proper updates from the immigration of New Zealand. The space is this column will fall short if i have to explain horrendous experience given by Visa HQ team.”

Helpful Report

Posted 6 years ago

Hi Sajid, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. I sincerely apologize that didn't happen in your case. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer moving forward. If there is anything I can do to help resolve your situation, don't hesitate to contact me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Post application submission, the service was very poor. There was no follow up. When I requested an update, I was told to call the visa center myself. I was left wondering why I even pay a fee to VisaHQ if i'm supposed to do all the follow up myself. Will not be using the service again.”

Helpful Report

Posted 6 years ago

Hi Jitendra, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any customer service issues you experienced throughout your application process. We aim to exceed our clients' expectation and I am sincerely sorry that didn't happen in your case. If there is anything I can do to help you resolve your issue, don't hesitate to contact me at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Total waste of time and money. Let me explain why: 1. In case with the USA visa the role of VisaHQ is minimal. I could have filled in the form myself online but thought VisaHQ has the capacity to submit my application on their own. In fact VisaHQ did not add any value and simply forwarded my data onwards 2. I would fill in the application in one go while VisaHQ was very slow to process my application 3. When I asked for a sooner appointment at the embassy I was told there is no need since it usually takes around 5 business day. I told VisaHQ that I encountered a problem with TAL (Technology Alert List) previously so I expect my process to take much longer. The timing was bad for me since I didn't have a new GNIB card but did already have a GNIB passport stamp to prove my residency till 2020. I was ready to take the risk and wanted to go to the US embassy earlier and with no GNIB card rather than later and with it. I was assured going later is the best option. As a result everything happened the way I expected - I was put through TAL processing and I am not going to get my visa on time. This is exactly what I warned VisaHQ about but my concerns were ignored. 4. After the visa interview I updated VisaHQ about the situation but nobody could expedite the process Overall I feel there would be a higher chance for me to get my visa on time if I didn't engage VisaHQ at all. Besides this cost extra money and didn't add any value”

Helpful Report

Posted 6 years ago

Hi Kirill, Thanks for taking the time to leave your feedback about VisaHQ. I would like to personally apologize for the fact that you feel you received no value from the services rendered by our team. In regard to value, we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. In your particular situation, I am sorry you feel your concerns were disregarded. Rest assured that feedback like yours helps us better train our team to improve our overall customer experience. We hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Total utter scam, they want $100 dollars as a consultation fee. I called to get clarification on an item on their web page and the representative kept saying we need to pay money to talk to them. I told him I only wanted clarification on the web site and the documents being asked for and the resentative kept saying he can only answer questions after we pay him $100. I then asked if the process issues a visa and he said, no we only consultee. After reviewing the web site, no where does it say they do not issue visa's, the web page eludes to this but does not say it. If this is legitimate why do they hide the fact that its only a consultation service and will not clarify their own web site?”

Helpful Report

Posted 6 years ago

Hi BR, Thanks for taking the time to share your feedback. I would like to personally apologize for the negative experience you had with VisaHQ's customer care team. We strive to handle all calls with the utmost professionalism. Rest assured that reviews like yours help make us better. There seems to have been some miscommunication during your experience with us. Although VisaHQ is a consultation service, we DO also help clients like you submit visa applications. We are NOT an embassy or consulate; these government agencies are the only bodies that can actually issue visas. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very Disappointed about the customer service experience and their way of communication and phone etiquette, I don't think I will recommended you to my friends”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with customer service team. We understand your frustration and would like to assure you that reviews like yours help us make improvements to better serve clients like you. On behalf of the entire team, again, my apologies and I hope you'll decide to give us the chance to prove ourselves to you again in the future. If you would like to further discuss your issue, don't hesitate to reach out to me at stan@visahq.com with your order number and the name of the visa agent you were working with. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Your website is fake I got some information about visa to Georgia when I want to check on Dubai office some one call Randi told me they don’t deal with it. Then why you give information on the the website and waste ours time”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to apologize that you were not satisfied with the service you received from VisaHQ. We strive to exceed our clients' expectations and I apologize that didn't happen in your case. Every visa application is unique, which makes every situation unique. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I am struggling from last 5 months to get back the balance amount after cancellation of visa. Whenever i spoke to the person getting the same answer again n again n not responding properly. They even didn’t reply to the mails also Please avoid this agency to obtain visa”

Helpful Report

Posted 6 years ago

Hi Naveen, Thanks for taking the time to share your feedback. I would like to personally apologize for any issues you've encountered while applying for your visa. if you could reach out to me at stan@visahq.com with your order number and the name of the visa agent you were working with, I would be happy to look into the situation for you. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“MAMTA HAS HAS TYPE MY APPLICATION TOTELLY WRONG AFTER GIVING HER FULL INSTRECTIONS IF I HAVE TO CHANGE MAKE SURE I AM NOT GOING TO PAY.”

Helpful Report

Posted 6 years ago

Hi Farheen, Thanks for sharing your feedback about VisaHQ. First, I would like sincerely apologize for any problems you've had during the application process. Upon looking into your order, it appears that you are planning a leisure trip and were advised to submit a tourist visa application. Since an invitation letter, necessary for a business visa, was not supplied, our team went ahead with the agreed-upon tourist visa. Again, my apologies for any confusion that marred your experience with VisaHQ. If you would like to further discuss your situation, don't hesitate to reach out to Hamada Alashmawy at +971 50 396 7640. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The worst visa agency I’ve ever experienced. Lack of professionalism, delaying my documents for two weeks for submitting by Singapore embassy. I travel the world for past 10 years and never had a problem with visas. Have to notice lady named Maria - her absence of knowledge documentation impressed me the most. Because of VisaHQ I didnt get visa in time, and didn’t make it as I planned for my work trip. I will definitely tell all my friends from cruise ships (Princess, Oceania, Celebrity, Holland America Line and Regent Seven Seas) NEVER EVER use VisaHQ.”

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Posted 6 years ago

Hi Olena, Thanks for taking the time to leave your feedback. I would like to sincerely apologize for the negative experience you had with VisaHQ. I would, however, like to remind you that our team has no control over processing once the application arrives at the embassy. In this case, the embassy returned the application twice and the holiday period delayed processing, through no fault of ours. Several members of the VisaHQ staff spent a workday trying to expedite your visa, but again, we cannot control processing times. In looking into your situation, I see that Gary spoke to your husband and explained what occurred. I hope you will give VisaHQ a chance again in the future, as our team has tried to assist you in every possible way. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i have got no replies from the chat.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to personally apologize that you've been having problems with our chat feature. Typically, the response time is less than one hour. I urge you to reach out to your local VisaHQ office or to our U.S. customer support team at 1-800-345-6541. Someone will be happy to assist you! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello Rabin, I am sorry you experienced a delay in the chat reply I checked and seen that our agent Luciana came back to you asking you to confirm your nationality. As mentioned above do feel free to email or call us. I hope we can still assist you with your visa question. Stan

Posted 6 years ago

“is very bet service, make me lots PROBLEM ,why the Netherland Embassy must thrue them. may be my visit be cancel. more then months i been contact,but havent done.”

Helpful Report

Posted 6 years ago

Hello, Thanks for reaching out regarding your experience with VisaHQ. I apologize that you had problems with your order, but I'll need more information in order to assist you. If you could contact me at stan@visahq.com with your name, the type of visa you applied for, and the name of the agent you were working with, I will personally look into what went wrong. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I have used VisaHQ in the past and been extremely happy however this time I did not have the same experience. I had requested a multiple entry visa for China as I was meant to be travelling out of the country during my vacation for a tour. I was issued a single entry visa and so have lost a considerable amount of money on this. While I appreciate that this is up to the discretion of the embassy, I have since found out that other documents should have been provided in order to get a multiple entry which I was not asked for. When I explained this to Julie the response was ‘you can use this one and then apply for a new one’. That doesn’t really help in my current situation which I explained.”

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Posted 6 years ago

Hi Stacey, Thanks for sharing your feedback about your recent experience with VisaHQ. I would like to personally apologize for any problems you had with this order and, if you want to reach out to me at stan@visahq.com, I would be happy to look into what went wrong. Rest assured that reviews like yours help us improve how we serve our clients. We hope you'll give us a chance again in the future. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I have tried to contact the customer service on the phone shown on the home page more than 10 times and no one answers or phone outside the service What a very bad service”

Helpful Report

Posted 6 years ago

Hi Ashraf, Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize that you've been having so much trouble reaching an agent. Just to reiterate, our U.S. customer service number is 1-800-345-6541. You can also contact your local VisaHQ office or, if you would prefer, you can reach out to me directly at stan@visahq.com. I would be happy to assist you in any way I'm able. Safe travels, Stan for VisaHQ

Posted 6 years ago

“It took VisaHQ over 16 hours to submit my visa to the Indian government. I ended up having to miss my flight because I didn’t get my visa in time. One person I spoke to at VisaHQ was nice and kind of helpful but the man I spoke to on the phone was incredibly rude and unhelpful. Overall, I will probably never use VisaHQ again. I could have just submitted my visa to the Indian government myself for way less money and would have gotten it in time.”

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Posted 6 years ago

Hello, Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize for the negative experience you had. We take pride in providing exceptional customer service at all times and I am sorry that didn't happen in your case. Rest assured that reviews like yours help us improve across all of our offices. We sincerely hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“They are terrible to deal with, they never answer the phone. I was on hold for 60 minutes, no one answered and I hung up and called there competitors !!!!”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to personally apologize for the problems you experienced while trying to place an order with VisaHQ. This is certainly far from our usual standards and I am sincerely sorry you were left on hold for an extended period of time. Do rest assured, though, that reviews like yours make us better and help us improve how we do things. I hope you will give our team a chance in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews