VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,890 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was unable to upload photos for my visas, called and was told to e-mail them. Tried 5 times and was told that vishhq mailbox was full, called again and was told that was not the case. I should try again. tried 6 more times with no luck. will call again today.”

Helpful Report

Posted 6 years ago

Hi David, I'm sorry to hear you've had a negative experience with VisaHQ. We strive to exceed our customers' expectations and we have clearly not reached that goal in this case. Please contact 1-800-345-6541 to reach an agent who can assist you. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“Sir or Madam, So far my experience is not good. I have used your service twice before and my experiences then were very good. I have been asked to upload my invitation letter. I purchased this from you. I do not see it available for me to download. I called, was put on hold for some 15 minutes, having explained the problem. When the person came back she did not seem to know what I wanted. When I explained again, she hung up. I need to know what I need to do in order to complete this process.”

Helpful Report

Posted 6 years ago

Hi Kevin, Your review is very concerning to us. What you experienced is certainly not the level of customer service we aim to provide to our clients. We would appreciate if you would contact our London office directly at +44 20 7148 6117. One of the team members there will be able to assist you. Safe travels and, again, my apologies, Rebekah at VisaHQ

Posted 6 years ago

“Found it very difficult to add a second person, as I didn't see a place until after I had paid my for my visa. The site wanted to charge me then twice for my visa. . I ended up making a new account for my husband. Each time the site did not let me know whether the files uploaded or not. Now it says we can progress online but there is nothing to show that - looks same as when I filed.”

Helpful Report

Posted 6 years ago

Hi Ronald, Thank you for sharing your experience with VisaHQ. We're sorry to hear that you had some problems with our online application system. If you would like to discuss your feedback further, please contact one of our skilled agents at 1-800-345-6541. We'll work with you to resolve any issues as quickly as possible. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,890 reviews