VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,894 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,894 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication- where are you??”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You can also contact us anytime at 1-800-345-6541. We look forward to assisting you. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Paid over $200 for "rush" service to get a visa to Cambodia. After 2-3 weeks with no updates and multiple follow-ups on my side, VisaHQ said that Cambodia stopped issuing visas. Okay, good to know. Now I need my passport back! I'm leaving for Croatia in less than a week and have not heard about the status of retrieving my passport which I've already paid for FedEx to ship back to me, VisaHQ just has to get it back from the embassy. Really not a helpful service at all and more stressful than would've been to do on my own.”

Helpful Report

Posted 4 years ago

Hi Nora, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Furthermore, many nations are changing visa requirements, halting rush processing, etc. with no notice due to changing health conditions within their borders. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You can also contact us anytime at 1-800-345-6541. We look forward to assisting you. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“it ao bad this is a scam site i already paud 400$ for sigle entry but nobody will response me in my email so bad i try yo call the number message email live chat but no one response so scam they just accept the payment but only god knows”

Helpful Report

Posted 4 years ago

Hello, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your application. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Due to this, many of our staff members are working an abbreviated schedule and many countries are not currently processing visa applications. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You may also contact me directly at rebekah.barton@visahq.com. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“This is a scam! I paid £280 for them to tell me they could not process any requests. I have tried to contact them in every way possible for three weeks, every single day and no one responds to emails/calls or online chats. TOTAL SCAM!”

Helpful Report

Posted 4 years ago

Hi Robyn, Again, I would like to personally apologize for the poor experience you've had with our services. We strive to exceed clients' expectations and that clearly hasn't happened in your case. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Due to this, many of our staff members are working an abbreviated schedule at this time. I replied to your direct email this morning and I sincerely hope you will consider altering your review. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very bad service I’m ever seen My flight to russia is in 4 weeks And still no visa You taken my money and my time Now I’m lost faith in visa hq What the hell is going on”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. When the danger clears, we will assess the situation and handle each case accordingly. Please don't hesitate to contact me directly at rebekah.barton@visahq.com so I can put you in-touch with someone who can help. You can also contact one of our agents by emailing info@visahq.com. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Wrong informations , not updated,so be carefully, معلومات مغلوطة”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to sincerely apologize for the problems you've been having with your order. As you undoubtedly know, we, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. This means many of our offices are operating at limited capacity at this time. Furthermore, many visit requirements are changing quickly due to global health regulations. We are working feverishly to keep our website up-to-date. For assistance, please reach out to an agent directly at info@visahq.com. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“You charge me twice on my single entry visa to Russia”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين”

Helpful Report

Posted 4 years ago

مرحبا، أود أن أعتذر عن أي مشاكل واجهتها مع طلبك الأخير. نريد المساعدة في حل المشكلة. يرجى التواصل مع وكيل على info@visahq.com في أقرب وقت ممكن. مرة أخرى ، اعتذاري المخلص ، Rebekah في VisaHQ

Posted 4 years ago

“Before Visahq was the best in terms of customer service but now I didn’t understand what is going on to the extent that they can’t even listen to their customer’s complaint or to take immediate action on customer’s problem. I am disappointed!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. Don't hesitate to reach out to me personally at rebekah.barton@visahq.com with additional information regarding your problem. I will make sure you are directed to someone who can assist you. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I paid the 11 day turnaround passport fee and went to the post office (acceptance agency) today to do a “hand carry”. The manager of the USPS contacted the State Dept. regional office who told him NO ONE is allowing carriers or outside approved vendors right now. After he saw what they were requiring us to place in another packet in addition to the sealed “official” packet, another signed application, legal proof of citizenship, proof of identity (originals), plus another photo and an additional signed form. The post office supervisor said he would not stamp and approve my passport application if I used this company. He said it was most likely fraud. If the company is kind enough to refund me the $184 I paid them this morning I will update this review.”

Helpful Report

Posted 4 years ago

Hi Evelyn, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you weren't fully satisfied with the level of service you received. Your refund has been approved by our Washington D.C. headquarters. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I have a Visa Visa to enter Hong Kong these days Hong Kong can enter the country by any visa.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you are dissatisfied with the service you received. Visa requirements can change quickly. To find out why your application was processed if you did not need a visa, please reach out to an agent directly at info@visahq.com. Again, my sincere apologies and I hope our customer support team is able to further assist you. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“It’s been 3 months since I have applied for the tourist visa and there is no update from your side you people at least need to update or give some information regarding the application this is totally wrong”

Helpful Report

Posted 4 years ago

Hi Dinesh, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your application. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. When the danger clears, we will assess the situation and handle each case accordingly. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I arrived from China and left my China Visa application with VisaHQ to apply for me while I quarantined. They took $280 from my credit card and then we found out that the China Visa office would not accept my visa application until 14 days had passed. In that time the restrictions on China visas tightened and there was little anyone could do. I collected my passport and documents from Visa HQ. And they have kept $170 for a service they could not fulfill. I realise that a visa service business must be struggling when there is little international travel, but this is too much money for failing to provide what they offered. They didn't even submit the application. When I asked for some of this returned they directed me to the terms and conditions of their service. That shouldn't relieve VisaHQ from behaving honourably. For those of you applying for a China visa when this crisis passes, apply directly. It's easy and that staff at the China Visa Centre are helpful.”

Helpful Report

Posted 5 years ago

“Unreliable, once you have paid the money they stop responding to your calls and emails.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you've had with your recent order. We strive to keep in constant communication with our clients and I'm sorry that hasn't happened in your case. Please reach out to info@visahq.com for assistance. Alternatively, don't hesitate to email me directly at rebekah.barton@visahq.com with your order number so I can put you in touch with the correct person. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“You're costs are more than double what other agencies are charging! $210-$220 is the average going rate and, had I found that website I would have used them! Plus, you all charge the same rate for a singe-entry or a multiple-entry visa; so now, if I was to use your company again, I would have to pay another $447...that's not only insane, it's unacceptable to pay $447 for a single entry every time you plan on visiting that country! You will not get any more of my money!”

Helpful Report

Posted 5 years ago

Hi Cory, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for your dissatisfaction. We do everything we can to keep our fees low. If you require further assistance, don't hesitate to reach out to our D.C. office directly at (202) 558-2216. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It's completely unthinkable that a website that is supposed to give information to international travellers is not translated at least in English, if not in all the languages spoken in the country where it's available. For example, I'm a French citizen, resident of Belgium, and because of that, when I do a search on visahq.fr, I'm redirected to visahq.be. But for some reason, visahq.be assumes that I speak Dutch, even though half of the country speaks French, and a small minority even speaks German. Nowhere is it possible to switch to another national language, or at least to English. And the best part is, when I contacted their customer support about this, I was answered that all I had to do was to ask my browser to translate the page for me, which is hilarious because first, this feature is only available in some browsers (Chrome but not Firefox) and second of all because when I tried to translate the home page into French, Chrome translated "Iran" (the country) into "j'ai couru" ("I ran"). I regularly use this website because I'm a full time traveler, and I often need that kind of information, and it's the first time I say something about that limitation. But given the customer support answer, I have to speak up.”

Helpful Report

Posted 5 years ago

Hi Sebastien, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the translation issues you had with your most recent order. Reviews like yours help us improve and I am sending the details of your experience to our web development team. We will take your suggestion for a built-in translation feature into serious consideration moving forward and will use your comments to better train our customer care team. Our staff, however, has no control over the incorrect translation provided by Chrome. To address that issue, you will need to reach out to Google client relations. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I have no idea what I paid for. I have no idea what this service gets me. No one has been in contact with me to tell me. One of my teacher colleagues said they registered and didn’t have to pay anything. I just don’t know what I got and why I had to pay $31.50”

Helpful Report

Posted 5 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. I have reached out to our Canadian team for assistance and someone should be in touch with you soon. Again, my sincere apologies for the lack of communication you've experienced. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. I hope you'll give VisaHQ a chance again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I did most of the work myself. In retrospect I could have done it all. I think Visahq could offer a refund. I only got the visa because I went to the embassy on Thursday. I was told by Visahq that the embassy didn’t answer the phone but I got thru three times. I queued for a half hour each time and my phone bill will be massive.”

Helpful Report

Posted 5 years ago

Hi Philip, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you're dissatisfied with the services you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance at this time, please reach out to our London office directly at +44 20 7148 6117 or contact Maria at maria.firmino@visahq.co.uk. Again, my apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Nothing went right with my husband's application to Tanzania. The officer handling his file was not aware of the travel restrictions on Syrian nationals. Visa HQ collected a hefty processing fee without advising us if the restrictions...”

Helpful Report

Posted 5 years ago

Hi Bissan, Thanks for reviewing VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, don't hesitate to reach out to your local VisaHQ office or info@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance next time you travel internationally. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Hello, when you can read and you have a bit experience with filling in form better do it alone. not really helpful”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you aren't fully satisfied with the level of service you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything that specifically went wrong with your recent order, don't hesitate to contact Mahmoud at mahmoud.gaber@visahq.ae. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,894 reviews