VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,808 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,808 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big thanks to Miriama Bombarova for the assistance with the process of getting the US Visa.”

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Posted 5 years ago

Hi Alexey, Thanks for sharing your review of VisaHQ. We're glad to hear Miriama was able to assist you with your U.S. visa application and we wish you a wonderful trip to America! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Hi busy bussiness”

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Posted 5 years ago

Hi Sheikh, Thanks for reviewing VisaHQ. We're glad you had a five-star experience and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VisaHQ made applying for a Russian visa extremely easy 😃. I spoke on the phone with VisaHQ before selecting them and the staff answered my questions and were very friendly. VisaHQ kept me informed through the process and resolved any issues quickly! 👍”

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Posted 5 years ago

Hi Michael, Thanks for taking the time to review VisaHQ. We're glad to hear you had a great experience obtaining your Russian visa through us and we sincerely hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“easy and seamless”

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Posted 5 years ago

Hi Cindy, Thanks for reviewing VisaHQ. We're glad you had an excellent experience and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“First, I called and was told that I needed no POI for a tourist visa to China. I sent one anyway -- just in case! After I sent the visa request to you, I received an email that said I needed the copy of my inviter's citizen card, which she had left in China when she came here for her green-card 6 month residence requirement. That caused MUCH consternation on both my inviter's and my parts. Then, when I called your office, it was reiterated that I must have that card number. The inviter finally called the embassy and was told that the Chinese Citizen Card was NOT necessary!! Another call by me to your office, with the requirements from the Chinese Embassy "in hand" finally got the true facts. You cost me a lot of money and a great deal of trouble and consternation by giving me the incorrect information.”

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Posted 5 years ago

Hi Shirley, Thanks for taking the time to review VisaHQ. I would like to personally apologize for the incorrect information you received from a member of our team. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that feedback like yours helps us improve our training worldwide and we take errors of this nature seriously. Again, my apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“This service is TERRIFIC. I do not mind paying a bit above of what the other agencies require. I much rather have a complete and total piece of mind - which VisaHQ affords me automatically”

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Posted 5 years ago

Hello! Thanks for sharing your review of VisaHQ. We are thrilled to hear you've had exceptional experiences with our services and we look forward to continuing to serve you in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Absolutely incredible service! Recommend this company highly. Made the whole process of getting our Visa’s a pleasure.”

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Posted 5 years ago

Hi Cheryl, Thanks for reviewing VisaHQ. We're glad you had an incredible experience with our services and we hope to work with you again next time you require travel documents. Safe travels, Rebekah @ VIsaHQ

Posted 5 years ago

“Very professional”

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Posted 5 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Smooth application process, and user friendly. Carlos Mendoza - saucy, I don't think he is a good customer service rep.”

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Posted 5 years ago

Hello! Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our customer service team. We understand your frustration and would like to assure you that reviews like yours help us make improvements to better serve clients like you. On behalf of the entire team, again, my apologies and I hope you'll decide to give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very easy, would recommend to anyone!”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Everything was very easy and everything went smoothly.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They kept me up on the progress of the processing.”

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Posted 5 years ago

Hi Julienne, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very professional and patient to my serveral calls. I posted my application on Monday and received on next Wednesday. 7 working days, it's fast. Thank you VisaHQ”

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Posted 5 years ago

Hello! Thank you for taking the time to review VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Great, fast prompt service. Excellent customer service”

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Posted 5 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had a great experience obtaining your visa through us and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Immediately responded my request lovely service”

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Posted 5 years ago

Hi Jiaqi, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The user interface really stinks. It's not clear where to start and overall has a poor experience”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you had a poor experience with our UI. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that we take feedback like yours seriously and will consider your review as we make changes to our website in the near future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Quick Easy and good customer help”

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Posted 5 years ago

Hi Hazel, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very friendly staff. The best I've experienced in keeping clients informed from a visa agency.”

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Posted 5 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had a great experience with our services and we hope to assist you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It was my first time to use VisaHQ I had some delays which I felt I could ask back for my passport, however I was impressed by the way the Director of the company calmed me down and showed this real concern . She went the extra mile for me to be able to get my visa and I would recommend VisaHQ as they are genuine and caring.”

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Posted 5 years ago

Hi Susan, Thanks for sharing your review of VisaHQ. We're glad to hear you had an excellent overall experience with Maria in the London office and we sincerely hope to work with you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very user friendly services. Was working with Arpit Chandel, and he was patient enough even though there were multiple errors while filling in the form. Would definitely recommend VisaHQ to others.”

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Posted 5 years ago

Hi Jithin, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with Arpit throughout the application process and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,808 reviews