Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A horrible experance all round i was pushed in to buying glasses wheni didnt like any of the frames on offer in my price range and was sold glasses that i did not need and actually made my job more dangerouse . On the whole worst experiance in a shop ive ever had .should have gone to spec savers”

Helpful Report

Posted 4 years ago

“I am very pleased with my spectacles and my time at vision express was very pleasant and I was well looked after.”

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Posted 4 years ago

“After my test and selecting glasses and sunglasses - could not see through the glasses without double vision. Re test of the eyes and advised to go to hospital. Delay with hospital appointment. Would have thought that first test would have highlighted the double vision as I had mentioned it then!”

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Posted 4 years ago

“The service I received was first class, when I ordered my glasses i was given a voucher, it clearly said that if you ordered a second pair it would be at half price, when I ordered a second pair i was then informed that the offer was for half price on the second pair, this was totally misleading, when I complained I was informed that it would be looked into and some one from customers service would called, which has not been done.not good”

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Posted 4 years ago

“I really like Kirkcaldy Vision Express. They are very thorough and all the staff are lovely.”

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Posted 4 years ago

“They respect you as a valued customer importantly they take time for the examination other companies rush the customer. Most important all the staff are loyal to Vison Express and are well trained. I would strongly recommend people to experience the best High Street Opticians in the market.”

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Posted 4 years ago

“All the staff at the branch are an absolute credit to the company they were very dedicated and professional”

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Posted 4 years ago

“Lovely well informed knowledgeable staff. Competitive pricing and a good range of frames”

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Posted 4 years ago

“I had a problem with my varifocals but when I went back I was impressed by the time and care taken for the adjustments which solved my vision problem.”

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Posted 4 years ago

“Staff were friendly and very helpful.”

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Posted 4 years ago

“Told had high interocular pressure and needed distance glasses as well. Consultant informed me that I have normal eye pressure and do not need glasses for distance! Emergency hospital appointment for nothing. Understandably very let down by yourselves. Poor quality service.”

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Posted 4 years ago

“The male optician who supported me on the Sunday morning was excellent. The best optician I have seen. I felt slightly pushed towards normal frames when I had already stated I wanted sunglasses. I wanted sunglasses for for the exact purpose of driving. I find it annoying when I ask for a product "sunglasses" and I get asked "have you considered xyz". I'm sure what I want and its just irritating. That aside the shopfloor staff where excellent and friendly and are great every time I go in. Would use again!”

Helpful Report

Posted 4 years ago

“Regarding my visit to your Sunderland Bridges Store on 7th February for reasons too upsetting to relate that happened between the person who pushed my pushchair and the store manager I now have two useless pairs of glasses and I will have to find another opticians after decades of happy service at your South Shields Store ( I do not know the managers name as he never said what it was, he was too busy telling my companion,who was in the wrong as well ,thatHe the manager had 36yrs experience , he was the expert and Mr Dodsworth knew nothing ) eventually after a long time in distress and tears I was pushed out of the shop I will never go to Vision Express again, . What a shame, after years of happy buying off Vision Express”

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Posted 4 years ago

“Excellent service well happy”

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Posted 4 years ago

“Efficient and sensible staff”

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Posted 4 years ago

“Outstanding service, prompt delivery and pleasant/helpful staff.”

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Posted 4 years ago

“Very good, thorough and professional service all round. Very pleased.”

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Posted 4 years ago

“Very friendly and helpful staff who made me feel at ease and helped me choose the right glasses that suited me”

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Posted 4 years ago

“I ve been a costumer for 10 years , At the Liverpool city centre branch and always have a good service. Just went back after 3 years , and still happy . Special thank you for Ryan , Shannon, and Mariam for their professionalism, and the way they make me feel welcome and confortable with my choices. Thank you so much Clement Diomede”

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Posted 4 years ago

“Vision Express had taken over my old Opticians and the service is definitely budget, whilst prices are not. I visited to ask about getting an arm on my Silhouette glasses fixed. I was told that this was not possible and was offered a single Silhouette frame they claimed they had left over. They offered me this at a price of over £300. Needing glasses and following my eye test, (I am Type 1 diabetic), I bought the cheapest glasses they had at £78 and these are fine. I've since learned that my Silhouette glasses could have been repaired, although the shop claimed to have no records of my purchase, which was some time ago. It appears that all old records from Robinsons Opticians have been lost. Because my particular glasses were unidentified, Vision Express were unable to replace the arm. They then offered me again the one item they had in stock, giving me a price substantially higher than the one I was first quoted and then offering a 'discount'. I have since learned that a simple repair would have cost me significantly less than £100. From the outset, the staff demonstrated a complete lack of awareness of my product. I will be seeking another optician.”

Helpful Report

Posted 4 years ago

Vision Express is rated 3.1 based on 595 reviews