Vision Express Reviews

Name: Vision Express
Rating: 3.05

3.1 Rating 608 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I went to pay for 2 new frames chosen. Chris, a new employee in the York branch served. He checked for fitting, explained about the anti-reflection needed for some glasses & how to reduce the look of a thicker lens. Highly informative & able to answer all my questions..also the load down on the pricing. He told me even though he’s just started he is really happy to be part of the team & really enjoys working for the manageress, Judith ? Took time & care.”

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Posted 3 years ago

“Always recieve a first class service here from start to finish. Optician was very thorough and sales staff were great at helping me find what I was looking for. Great customer care, you might pay a little bit more but worth every penny.”

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Posted 4 years ago

“The service was brilliant from start to finish”

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Posted 4 years ago

“We’ve used Nottingham Victoria Centre Vision Express for many years now, in excess of 20, and they have always been unfailingly professional, friendly and helpful on every visit. Today,13/4/20, Tony, Izzy, and the opticians were lovely, especially Izzy. It was extremely busy but they managed it all so well and gave us a good deal. Whenever minor repairs are needed they help out and usually things can be sorted. Wouldn’t go anywhere else.”

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Posted 4 years ago

“giving a £40 senior citizen money off the price of my glasses I bought today by a lovely lady enjoyable time she listens to what I wanted thank you ormskirk”

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Posted 4 years ago

“Excellent service by Tasleem Akhtar, very thorough with eye test, answered all my worries, made great recommendations for my eye condition. Couldn't have been more helpful”

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Posted 4 years ago

“We use the Berwick upon Tweed franchise. Matt, Sonia & the team are always incredibly friendly, helpful & professional. They attempt to accommodate our family’s need as effectively as possible & provide great service. Now a long standing feature of our community’s business offer & very easy to positively recommend them to anyone.”

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Posted 4 years ago

“Vision express middle st Yeovil 5* I popped in without an appointment as I had an emergency, the arm had broken on my glasses, the guy who greeted me invited me in straight away and had a new pair on order within 10mins and delivered within 24 hrs, as I am a key worker (not that he knew) I was amazed with how brilliant the service was especially when I was turned away from the other Yeovil store, I cannot thank you enough as my mental health was suffering with the unfortunate disaster, thank you to all that helped me 5* service and would recommend without a doubt!”

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Posted 4 years ago

“Served by Rachael & Lottie at the Wellington Vision Express store, nothing was too much trouble & i felt really safe, everyone wore masks at all times, so my experience was really good, thanks for looking after me so well.”

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Posted 4 years ago

“I found the staff all very kind and helpful. On the telephone the last lady I spoke to was flexible with appointments, to meet my needs. Always a good nice atmosphere in the shop.”

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Posted 4 years ago

“What a fantastic service I had today at your Huddersfield store. I had my eye test with Taz who was lovely, professional and explained everything expertly. I was then seen by Chloe Fryer who was equally as pleasant, friendly and very helpful. All in all it was a very pleasant and informative visit. Please thank all the staff for their expert care. Best wishes and stay safe. Candy O'melia”

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Posted 4 years ago

“I just need to leave a comment about a new member of staff you have who is working on the phones. I wanted to check my appointments were still good for tomorrow at kings road as there had been a problem with one of the appointments being cancelled by you due to staff sickness. The person I spoke to was called Saffron. She was delightful and so accommodating. I thought it was going to be difficult but it was probably one of the least stressful calls of this nature I’ve ever made. I don’t know if you will see this but thank you Saffron. Best wishes Suzette & Arthur”

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Posted 4 years ago

“Lauren at Vision Express in Tesco at Shoreham Holmbush Centre in West Sussex was absolutely delightful, very helpful and extremely efficient. Our little puppy had chewed my husband’s glasses so needed to replace them. Ordered two pairs as second half price. Her advise on frames was very good and clear as I was getting these without my husband and the original frames are no longer available so she helped me get next close best frames. Arrived within 48 hours and are perfect and Lauren also kindly tightened our other two pairs of glasses. Extremely pleasant experience and very quick service. Does not get better than that. Lorraine Cotton Shoreham By Sea. 28th January, 2021”

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Posted 4 years ago

“Stockport branch a special thanks to Isabela Luke went above and beyond both my glasses and contacts arrived together in record time at a great cost.great service improved from last year great manager”

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Posted 4 years ago

“Excellent as always. Store saw me at very short notice and referred me straight away to consultant”

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Posted 4 years ago

“The Melton Mowbray branch, both receptionists and optician gave me a speedy and courteous response and arranged next day appointments when I experienced eye problems. Their attention when undertaking eye pressure and other tests was exemplary and I can not recommend them highly enough.”

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Posted 4 years ago

“Maidstone branch went above and beyond. I cannot thank the friendly, courteous staff enough. I'll be back !!”

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Posted 4 years ago

“I have had excellent consolation this after noon with the manager at Vison Express Tesco ELY Cambs. Could not wish to meet a better guy than Steven Mitchell. If i have a problem with glasses again he is guys i will go and see.”

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Posted 4 years ago

“Abdull is the name for the person who he help me ....absolutely amazing....person he help me to match very quickly and good prices!!!!!!!!!!!!!!!!!! Amazin shop and all the people trying to help you!!!”

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Posted 4 years ago

“I recently had eye test in vision express romford excellant customer service very helpfull and covid friendly l would recommend a visit lyn”

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Posted 4 years ago

Vision Express is rated 3.1 based on 608 reviews