Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A young scruffy looking assistant wound me up so much. Rather than attend to my daughter with ASD that has a hole in her retina and was suffering from a unexplained issue with her eye, they were more interested in getting me to sign a form, (that was already signed) I am no longer welcome in the store, I say good riddance!”

Helpful Report

Posted 6 years ago

“Had a contract for contact lens with tesco and then vision express took over and my monthly payment increases from £9.33 to £19.80 that is an increase of 112% within 3 months when i contacted them the attitude is like it or lump it, so off i went. Plenty of opticians out there”

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Posted 6 years ago

“One lady member of staff at their Bath office was so impatient when i went to collect my glasses and told her they felt too loose even after tightening them and then i also found out that they made me pay full price for designer glasses but then gave me the demo ones on the floor that everyone had been trying on including myself. No wonder they felt loose! Will not recommend them or ever use them again! I was left furious!”

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Posted 6 years ago

“I waited2 weeks for my appointment at tesco lee mill. Eye test and contact lense, I buy my lenses on line and have done for 20 years. I was informed by the optician that I needed the packet so she could check the size, I have never been asked the size before as I buy else where and only needed a new perscription and eye check. She refused to do my eye check. It was a complete waste of my time, as I could of gone else ware with no problems. with better service.”

Helpful Report

Posted 6 years ago

“Spent 150£ on 2 lenses who got chipped in 4 months of use. Poor quality, expensive. Will never buy again from them. Neither recommend. Keep away, save your time and money going somewhere else.”

Helpful Report

Posted 6 years ago

“Didn't like the way she tried to get us to go up in the price of glasses. I said what I wanted to pay for frames and the assistant moved up to nearly double. Don't think I will be going back.”

Helpful Report

Posted 6 years ago

“Extremely quick service, lenses at my doorstep within 2 days of ordering”

Helpful Report

Posted 6 years ago

“Vision Express took over local Tesco opticians in the King's Lynn superstore and as a previous Tesco customer I got an invite for my eye test from them. First impression was very good, certainly the person who conducted the eye test was thorough and helpful. Unfortunately, the wheels fell off when it came to actually purchasing the glasses. Not only had the prices rocketed but the selection of frames was very limited. In particular the aviator-style frames I like weren't on offer - although when I went back about a month later they were in stock. I bought a pair of reading glasses and a pair of varifocals at a total cost of £251. The reading glasses are fine but the varifocals are useless - they're OK round my house but the range of focus is way too restricted for driving. I've been back twice and various adjustments were made that gave a slight improvement but in the end I've gone back to the glasses Tesco supplied for driving. With the VE lenses nothing is in focus over about 40 metres, with the old Tesco lenses everything is clear out to probably 100-150 metres - the VE glasses are simply too dangerous to use. It's now over the 60-day return period so basically they've taken my money and not provided the glasses I need.”

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Posted 6 years ago

“I felt listen to , adviced a promptly my needs has been satisfied. Great service”

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Posted 6 years ago

“We had great customer service from Robyn. She was efficient and friendly which enhanced my mother’s experience. When picking by up the glasses an hour later Euan was thorough and patient. My mother has Parkinson’s so her movement made his job harder. This was in the Aberdeen shop today.”

Helpful Report

Posted 6 years ago

“11 week wait and counting for glasses. 2.5 week wait and counting for a reply from customer services email. No reply from customer services 'manager'. No one answers the phone. No communication from VE despite trying to chase up these glasses many times. Staff in store are rude and unhelpful. So far I feel like I've been ripped off of over £500 and don't know what to do.”

Helpful Report

Posted 6 years ago

“Staff members was Olivia & Carly. (the beautiful blonde lady) was especially helpful and me feel comfortable and had my glasses ready within a hour of being seen.”

Helpful Report

Posted 6 years ago

“Staff members was Olivia & Carly. (the beautiful blonde lady) was especially helpful and me feel comfortable and had my glasses ready within a hour of being seen.”

Helpful Report

Posted 6 years ago

“Wrong prescription and bad quality varifocals.”

Helpful Report

Posted 6 years ago

“Do not use Vision Express. They are absolutely awful. Ordered some Glasses, was then told no lab to fit lenses but the glasses would be delivered in 10 working days which was already a stretch. 4 weeks later, 1 visit to find out what was going on, 1 telephone call a week later to find out what was going on. and still no glasses. A whole bunch of sorry's with absolute no follow through to solve the issue. Making matters worse Manager said he would look into it and call me, he never replied and still no frames. Absolutely awful. Use another opticians please and spare yourself the pain. Oh and my 1 star rating is too generous. Very poor- Doesn't even cut it. To V.E. Perhaps you should lessen your TV ad spend expressing how wonderful you are and put your resources into a little substance.”

Helpful Report

Posted 6 years ago

“friendly and professional. no pressure to purchase the more expensive frames. conveniently situated in local Tesco store so parking no problem unlike city centre opticians”

Helpful Report

Posted 6 years ago

“Very poor customer service. I've paid for three month membership which was completely messed up. Nothing could be sorted by the phone, had to go directly to the store. Customer service people need serious training on how to get things done. Wouldn't recommend, it takes time and nerves to get rid of them. Very incompetent sales people.”

Helpful Report

Posted 6 years ago

“if there was a rating lower than 1 star, it would be for Vision Express. they are deficient in service, respect for the customer and their products are probably FAKE replicas and very poor quality. I had two bad experiences as a customer when I acquired contact lenses and glasses. the soft toric lenses of their own brand, are very uncomfortable, after a couple of hours they dried my eyes and irritated them, I been using lenses over 20 years and these have terrible oxygenation. not satisfied with that. without my authorization Vision Express, debits from my account without my authorization 2 months payments that were already payed. Refunds took 4 months after discussing several hours on the phone with employees who did not cared what happened to you. At the same time, together with the lenses, I bought BVLGARI lenses of £ 400, which after 1 year had gone through two microfractures, I took this to ask for an answer regarding the quality of the product, my spectacles were retained for two weeks without any call to pick them up, despite my several call requesting abut what happened with them. no mails or call. I went to his point of sale and the advisor told me that there was nothing to do for my glasses AND He THROW THEM IN A VERY DISCORTED WAY IN HIS DESK. the glasses were never sent to quality control for two simple reasons: I never received an email despite my phone requests and the employee refused to let me see the answer of the supposed center that had controlled them. When I asked him to let me see the document with the answer regarding with that supposed check, he crumpled the letter in his hand and he did not let me see it. this gives me to think that the products they sell are not original because they are not responsible and never send them for review, also one of their managers refused to sign and seal the BVLGARI guarantee model because their company's policies, in theory They handle everything with their own invoices and do not send any item for proper control to their original sellers. for good stay away from this scumbags !!!”

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Posted 6 years ago

“Contacts lens always late delivery never on time bad fir eyecare”

Helpful Report

Posted 6 years ago

“What an absolute disgrace. Booked eye test 3 weeks ahead and received no phone call with the exact time of the appointment. Trailed to store to find out why they have rang and the excuse of a man said we have been busy. Is that an excuse for not carrying out your duties.He proceeded to check on computer and said were don't have you down.And suggested I come the week after. Sorry but I've waited 3 weeks already fool. Then he just kept repeating, not a problem, not a problem. Another customer before me also walked out in disgust as they had cocked her appointment up too. Avoid Vision Express in Tesco Dragonville as they lack professionalism and haven't got the least bit clue what they are doing. Rubbish I have complained tho the ceo”

Helpful Report

Posted 6 years ago

Vision Express is rated 3.1 based on 595 reviews