Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

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Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff at Queensgate Peterborough very friendly and helpful glasses are perfect.”

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Posted 4 years ago

“Hi, thank you for sending the glasses they were received in time however they don’t seem to be of the right power - seem over powered as I am not comfortable wearing them and reading is blurry. It seems that the distance and near power gradient may not be right. Not sure what is the issue and what to do now?”

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Posted 4 years ago

“Extremely excellent service from all the staff at Vision Express, from contact lense eye check to general eye test and help with making the right choice of frames. Helpful and knowledgeable staff.”

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Posted 4 years ago

“Great customer service, love my new glasses. Test was nice and quick.”

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Posted 4 years ago

“I was dealt with very well and understood all what was explained to me I shall be going there in future”

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Posted 4 years ago

“Very friendly staff. Excellent service.”

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Posted 4 years ago

“Excellent service Warm welcoming and friendly environment”

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Posted 4 years ago

“Good service and fast turnaround for glasses.”

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Posted 4 years ago

“Wonderful customer service today in Dundee vision express overgate branch from Diane, she was extremely helpful & very happy too. Thank you”

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Posted 4 years ago

“There glasses are really expensive don't have much of a choice to choose from suppose to go about April for my yearly eye test won't be going there no more”

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Posted 4 years ago

“Staff at the Hampton branch at Peterborough excellent to be fair nothing was too much trouble. My problem is my plain reading glasses are fantastic but I have issues with my bi focal pair. I have to hold anything I wish to read much closer to my face than with the previous pair. It’s like they are a different prescription. It’s annoying because I wanted to bi focal as my main everyday pair. I have used vision express for many years but tempted to go elsewhere next time. No reflection on the branch staff they were brilliant”

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Posted 4 years ago

“Been with vision express for many years but this time worst eye test ever note checked eye pressure test no photo of back of eyes test lasted less than 10 minutes to be told my eye sight had deteriorated very poor”

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Posted 4 years ago

“100% outstanding care and service under the care of Rebecca and the lovely Bury St Edmunds team , l can not recommend this team highly enough they are really fantastic ! Thank you 😊”

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Posted 4 years ago

“I have been a customer of vision express for 4 years now. This year their customer service for some reason has got terrible. I am not blaming the staff as I think there do their best. I ordered my new glasses and had the incorrect lenses in both sets. It got worst as they cancelled my follow up appointment. I asked for my £350 to be refundunded and managed to get in to see another optician there on the day. They apologised for the error. It's been 6 weeks all in. Tried calling them numerous times with no luck to see if they had arrived. Finally got through on the phone only for them to say they text me to say they were in. Why don't they email? Which I never received. It's a shame they have been very good in the past. Will not be back after I have hopefully collected my latest pair. If they are correct. Sort your customer services out Vision Express. You have loyal customer's that have run out of patience.”

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Posted 4 years ago

“Currently sat here at VE Bullring in Birmingham. My appointment is 16.10, was advised to arrive 10 minutes early to which i complied. There was no one to serve at the front desk so had to walk to the back desk where the woman was stood doing nothing. It’s now 16.20 and still haven’t been seen. Pretty poor service considering their staff are ‘engaging’ according to the adverts tacked on their walls”

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Posted 4 years ago

“Enjoyed very much my last visit in this branch. I found everyone very helpful and friendly. Lovely atmosphere and quick customers service. Looking forward to my next visit”

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Posted 4 years ago

“Incredible service, finally someone that is look after you.”

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Posted 4 years ago

“Was recently in Victoria centre branch to get a new frame for my sons glasses. On route I had a fall and was very shook up when I arrived,the young lady who served me was so helpful and I left feeling alot better.As always I was very satisfied with the glasses and got them back after one day .”

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Posted 4 years ago

“Disgusting opticians had eye test and two retests first time I have used vision express told them I have been wearing glasses for 20 years prescription has always been different in each eye I have been told lately by opthalmology at hospital that my eyes do not balance so how come vision express opticians give me same prescription in each eye,they did not listen to me, I think these three opticians just stuck together 4 months this has been going on for and I am still left without a working pair of glasses they told me they would have to give me my money back absolutely disgusting opticians not very professional why does vision express employ these people if they can not do the job they are supposed to do”

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Posted 4 years ago

“Never again. Having been a loyal customer for 15 years I have now learnt that loyalty can leave you accepting sub standard service / product. Staff always too busy / optician breathing all over me with a cold / poor quality eye test resulting in me buying lenses in the wrong prescription/ when raised being told I could pay and have another eye test / when formally complained just fobbed off with some scientific ramble about subject / no subjective responses from customers during eye test. Will be finding another opticians who will give me a better overall service.”

Helpful Report

Posted 4 years ago

Vision Express is rated 3.1 based on 595 reviews