Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into Aberdeen Bon-accord branch for yearly check up, made the mistake of having a pair of glasses around my neck that were not bought there, the rudeness i encountered was shocking, their determination to get hold of these glasses knew no bounds, the optometrist although polite at first seem to not know what she was doing, the subsequent two assistants that dealt with me were very rude and disrespectful, after 20 years going there i will not be back, all they are interested in is sell,sell,sell.”

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Posted 2 years ago

“What a shame after being with vision express for quite a few years, arrived for my appointment early but waited until 2 pm for the start after wAiting for nearly 20 min I asked when I would be seen to even though there was no one in the shop, on being told the optician knew I was waiting I advised that I also was a busy woman and didn’t think a 20 minute wait without being told why was acceptable. Left and went to Spec savers where I found a different attitude. Shame on you Northampton”

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Posted 2 years ago

“Customer service awful as you are left waiting to be spoken to while they chat amongst themselves .. No one spoke to me regarding new glasses therefore I asked for prescription to buy elsewhere !! Still waiting for it 5 days later and rang everyday ..”

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Posted 2 years ago

“I decided to sign up for contact lenses as i hate wearing glasses. Had my trial in december and went back to sign up in january. Had an email off hermes 6th january to say they were expecting my parcel. Never recieved them. 3 weeks later i got them. Rang the customer care line twice. Was told by a lady called Sharon in an email she had ordered them again and id recieve them in 2 to 3 working days. Never had them so rang again and spoke to a man called Owen. He too said he would get them sent out to me. Didnt happen. In the end the store got them sent out to me. To be fair the ladies in the wrexham branch are lovely and helpful. So much for the customer care staff. Dont even bother contacting them. If i dont recieve my lenses next time i will be cancelling and going specsavers. Not happy. They good promisers but nothing happens. I will be just going in to the store now. Would never ring them again. Looking at some of the reviews im not the first its happened to. Mistakes happen i get that. Parcels get lost i get that but its how you deal with it and im far from impressed with the customer care staff. The man promised me 50 percent off the next 3 months. I bet thats an empty promise too.”

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Posted 2 years ago

“A first class service from a first class operation”

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Posted 3 years ago

“Had an appointment for contact lenses health and eye test. Was refused because didn’t a copy of the actual prescription, showing the date and optometrists signature but had an email from Specsavers with confirmation current prescription. Checked on website it said doesn’t need prescription, called customer service they told me same thing. Manager from Tesco Elmers End Beckenham need more customer service training she is very rude and unprofessional doesn’t know how to deal with customers. Very disappointing Vision Exspress.”

Vision Express 1 star review on 19th January 2022

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Posted 3 years ago

“Do not buy lenses from this company. My order did not arrive and I am still waiting for refund.(INTO 3RD WEEK now) They had cheek to ask me for a review”

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Posted 3 years ago

“Tried to order online contact lenses with vision express as the last time I went to Specsavers they messed up my order and it took almost 8 weeks for them to arrive (ridiculous). The vision express online system needs to be fixed for new customers to have to automatically upload their prescriptions, rather than wait a few days (thinking it's on its way) and then get an email saying you need to email the prescription over to them. What is the point in having to put in my eye test details and dates if they can't contact my last optician to get my prescription? Anyway my original order got cancelled as I had unbeknown to me tried to buy the wrong contact lenses and they wouldn't just transfer the details to the right prescription, or just add the prescription I had emailed over to my online profile. I had to re-order, wait for them to email me again on another few days, then email them back the prescription. This process could be far easier if they just asked for it to be uploaded when I'd originally ordered.”

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Posted 3 years ago

“I enjoyed a high level of care and thoroughly professional service from start to finish. The outcome has been life changing and I cannot recommend it highly enough.”

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Posted 3 years ago

“Worst service ever! Had me paid 6000 for a reading lense.”

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Posted 3 years ago

“Went to get my eyes tested today at the metro center gatshead store. The optician said my eyes have have change very slightly so no need to get new glasses. But me been me I thought I would treat myself to a couple of new pairs. . Went out and was passed to a sales person and was aske have you chosen a pair ? I said no . He said go over there and pick a pair . Mind if you touch any frames put in this tray as it get will have to be cleaned. ( not a problem with covid still kicking about) he then just walked away . Me and the mrs chose a few pairs then went back to the counter were we had been place . The assistant came back and I asked if he could give me the price for both pairs not a smile ok whatever. He sat down and took ages to work out the price . I thought he was working out trigonometry on how to land on the more or something. He then turn to me and said that will be £395 please . I said just give me the bill for the eye test thank you . If I am going to spend that sort of money I want some sort of customer service. Well you don’t get it at Vision express metro centre . I will take my money and spend it where it’s appreciated”

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Posted 3 years ago

“Fake glasses”

Vision Express 1 star review on 26th November 2021

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Posted 3 years ago

“I have had the worst experience with Vision Express at one of their sites in London. I have been chasing since the summer for answers to my complaint. No customer care. No respect and back tracking and broken promises along with having an incorrect prescription I have been to the hospital since and was told I should have raised my issues with General Optical Council as the care from Vision Express has been negligent.”

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Posted 3 years ago

“Every time i go vision express iv always been treated with utmost respect.. the staff are very helpfull.. it is always spotless clean ..i would recommend all day everyday ..10/10 ..”

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Posted 3 years ago

“Went to pick up glasses and they were wrong didn’t listen to what I wanted and the man there very very rude I would never ever go there again absolutely upsetting disgrace”

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Posted 3 years ago

“Tesco Gloucester. The staff were very helpful and polite nothing was to much trouble . They got me in as soon as they could. They were very informative and put me at ease . Thank you Dean”

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Posted 3 years ago

“I had my yearly eye test Thursday at the Basingstoke store. Everyone was their normal helpful self. Except Max. Max went above and beyond to help me, gave me an excellent recommendation of a new pair of prescription sunglasses (I’m very indecisive). He was happy, upbeat and more than happy to help. Honestly an amazing member of the team!!”

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Posted 3 years ago

“Waste of time friendly when they after your money buying your glasses after sales rubbish don't want to know I will never use them again”

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Posted 3 years ago

“Waste Off Time Sent Me Two Another Store That Closed Years Ago Rude Workers Closes Phone On My Face When U Call Them Now They Lost My Custom Waste Off Time”

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Posted 3 years ago

“Friendly staff , very helpful and good prices , would highly recommend”

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Posted 3 years ago

Vision Express is rated 3.1 based on 595 reviews