Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and my new glasses where ready in just over an hour, can ask for any better than that.”

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Posted 4 years ago

“Excellent service. The optition gave me the best eye test I have ever had. Thank you.”

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Posted 4 years ago

“I have had to take both pairs back as I can't see properly with either pair.”

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Posted 4 years ago

“Thomas and Janet were very professional and helpful. I've been wearing contacts/spectacles for over 30 years and Thomas told me things about my vision that I never knew before. Janet made sure my spectacles fit perfectly -- excellent attention to detail. They're a lovely team of vision experts and I would highly recommend them.”

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Posted 4 years ago

“Excellent service....staff very helpful”

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Posted 4 years ago

“Excellent service as always from Michael Hanrahan from Vision Express , The Square, Dublin 24.”

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Posted 4 years ago

“Excellent service as always from Michael Hanrahan, The square , Tallaght.Dublin 24.”

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Posted 4 years ago

“Great customer service, quick turnaround, good frames choice. Been with them for over a decade Would not change Jonathan Turner”

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Posted 4 years ago

“Friendly informed staff made the whole experience enjoyable Price of glasses and advise given by optician was great.”

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Posted 4 years ago

“Excellent customer care frm arrival to seeing the optician and through to help choosing my glasses.”

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Posted 4 years ago

“Great options on frames and wonderful staff. Walk in appointments are very helpful.”

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Posted 4 years ago

“The Shrewsbury business has looked after my family's eyes for more than 20 years. They seem to invest heavily in diagnostic equipment and have well qualified and enthusiastic optometrists. They have low staff turnover, and this helps them to deliver a personal service. This is anything but a 'chain store' experience; they are excellent.”

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Posted 4 years ago

“This is the 2nd time that my Partner and I have had our tests at the Loughton Store. Very friendly and thorough however noticed this time that there were far more Designer Glasses on offer than bog standard ones hence a much higher Bill this time !! Also we found that the Staff member that sorted out the lenses hurried the procedure a bit and we ended up buying new fangled lenses that cost much more than the norm and because he spoke quietly we didn't really get the jist of why they were the better ones to go for. Hopefully we will notice the difference. Don't really think that they are living up to their name Vision 'Express' as I had to wait 2 weeks for my new glasses...I left a second pair for new lenses and they too will be another 2 weeks !!!!!! May try out Spec Savers next time (when next test is due in 2yrs) as A) they have just arrived at our Local Supermarket and B) hopefully they won't be as expensive.”

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Posted 4 years ago

“Very thorough examination”

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Posted 4 years ago

“I had excellent service from all departments as soon as I walked through the door of the Boston branch. I would not hesitate to recommend Vision Express to anybody that needed the services of an optician. D”

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Posted 4 years ago

“Still not received my glasses”

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Posted 4 years ago

“Customer service at Lichfield was exemplary as usual - I have been several times. Previous purchase Jan '18 gave me the 'Grand Advantage' card however. This expired 22 Jan '20 - before next purchase - so as I had made no claim on it I should have been given a new card free which in turn may have meant 10% off the latest purchase - none of this was mentioned.”

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Posted 4 years ago

“I took my own new frames in for a reglaze after I’d had my eye test got text after about 10 days telling me they were ready. Went to pick them up but they still had the original non prescription lenses in. No idea when I’m going to get them back”

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Posted 4 years ago

“Unfortunately I will have to bring back my driving glasses and only had a few weeks , as the arm has come unstuck from the hing part . 😫The arms were extremely stiff to begin with which I though was because they were knew . My customer service was brilliant though 😁”

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Posted 4 years ago

“Excellent service. From the initial welcome , through the eye test and after service, the staff were nothing but tremendous. Ordered new sunglasses and even after causing a problem by changing my mind, nothing was too much bother. Received text when they were ready, within a week and collected that day. Would heartily recommend this branch.”

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Posted 4 years ago

Vision Express is rated 3.1 based on 595 reviews