“Incredibly poor experience, both with the company and with customer service. Dress was delivered to the wrong house, and I didn't get it for almost ten days. When I went to return as soon as I could try it on, on a Monday after the 14-day return window closed on Sunday (again, only 3 days after I finally received the dress!) Vita Grace claimed that their "return window cannot reopen" and would not permit a return. Worst part is that the dress is not only SO ugly and cheap-looking, but it arrived with a stain on it. Gross! Cannot ever remember receiving customer service so poor, and would never, ever buy from this company again.”
“Like everyone else on here I am appalled from the customer service I have received.
Having to chase up emails with my issue due to being ignored a number of times by the MANAGER “James” and when he finally does reply (not very often) he is no help what so ever.
They are greedy, ignorant and rude so like what most people have said on here DO NOT buy from this so called company!”
“Bought my partner presents for Christmas from Vita Grace. She recently found this brand and loved the style and designs they created. She had wanted to purchase for some time but the items are reasonably expensive so was awaiting a special occasion. I decided to purchase a few items for her at Christmas and i wish we'd never come across this brand.
By the time she'd seen and tried on 1 of the items 2 items i bought her it neither fitted her or suited her style.
Contacting Vita Grace to exchange the item their response was shocking. NO REFUND - NO EXCHANGE - NO CARE GIVEN - we are outside 14 days and we are now stuck with an item that doesn't fit, she doesn't like and they won't exchange or give a credit note.
You order early for Christmas to ensure the items arrive - but when doing so you are instantly falling foul of their dreadful policies and customer service.
Neither myself or my partner will EVER BUY FROM THEM AGAIN! And we'll be publicising this throughout social and websites so no other unsuspecting customers risks substantial amounts of money with this brand.
A brand that has such disregard for their customers and has no understanding of CLV (customer life value) isn't a brand that will ever see any of our money again.
Stay well clear #VitaDisGrace!”
