Login
Start Free Trial Are you a business?? Click Here

Vivida Lifestyle Reviews

4.7 Rating 369 Reviews
92 %
of reviewers recommend Vivida Lifestyle
4.7
Based on 369 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Vivida Lifestyle Reviews

About Vivida Lifestyle:

The Vivida Lifestyle exists to inspire & empower one another to unlock our full potentials and live our best & healthiest lives doing what we love. To live a life well-lived with purpose & connection; connection to adventure, freedom, balance, the planet, others, and oneself.

For the adventurers the dreamers the thinkers & the doers. Vivida is a community. A philosophy. A lifestyle.

Visit Website

Email:

info@vividalifestyle.com

Write Your review

Vivida Lifestyle 5 star review on 15th January 2025
Olga R
Vivida Lifestyle 5 star review on 15th January 2025
Olga R
Vivida Lifestyle 5 star review on 15th December 2024
Hayley T
Vivida Lifestyle 5 star review on 9th December 2024
Sheridan S
Vivida Lifestyle 5 star review on 9th December 2024
Sheridan S
Vivida Lifestyle 5 star review on 9th December 2024
Sheridan S
Vivida Lifestyle 5 star review on 9th December 2024
Sheridan S
71
Anonymous
Anonymous  // 01/01/2019
Great company! Quality products.
Helpful Report
Posted 9 months ago
Nice lifestyle brand, high quality designs, perfect to lastlong year after year.
Helpful Report
Posted 9 months ago
Great service and products
Helpful Report
Posted 9 months ago
Now I’m very happy with my new Poncho and I’m where Thankful, for this Arrangement with the New One!!! And Thank you also for the Friendly help!🤗
Helpful Report
Posted 9 months ago
Great products but I have returned a load of item,( and kept a load), however, i have yet to hear from customer service or receive money back. I have emailed, phoned, WhatsApp messaged, facebook messaged and yet still no response regarding returns and if it has been processed! A massive shame as it is quite a large order I am waiting for a refund for, also an expensive order that I have kept but this is likely to put me off buying in the future unless I receive some communication soon. I appreciate the company may have staffing issues but they managed to send out the product quickly. I would be very grateful for a response.
Helpful Report
Posted 9 months ago
Hello, thank you for your review here. We have now been in touch and as you know, there was a technical error this end meaning a delay in your message being answered - which your message alerted us to and we are busy sorting it. Customer services is most definitely not like this usually so we only apologise.
Posted 9 months ago
Maravilloso! el tejido, la calidad, el diseño… y sienta de maravilla. Estoy encantada con el body.
Helpful Report
Posted 9 months ago
Love the dry robe .. the colour is amazing and recently visited Scotland and kept me very warm and dry..
Helpful Report
Posted 10 months ago
Vivida Lifestyle is an incredible company! They prioritize the environment and our planet's health through sustainability in their products without ever compromising on style, which is awesome. Their customer service is outstanding. When my twin sister and I asked for sponsorship for our charity marathon swim, Kerry from Customer Experience & Admin was amazing. She was moved by our story and generously donated dry robes and t-shirts! We're so grateful for these thoughtful gifts, reminders of the incredible support behind our cause. Thank you for making our journey to swimming a marathon even more memorable. We love being part of the Vivida community and think you should all join too! Georgia and Melissa Laurie
Helpful Report
Posted 10 months ago
Such a great made. Love my cold plunge poncho. I also got swim suits and towels. Love it.
Helpful Report
Posted 11 months ago
The best and warmest changing robe on the market, i'd have it in every colour if I could. Also excellent customer service there was a minor problem with the zip and it couldn't have been handled any better 10/10 fantastic customer service. Will defintely shop with Vivida again.
Helpful Report
Posted 11 months ago
We are in Costa Rica for 4 weeks and I wanted swim wear that would look good and I could use all day in and out of the sea. The athena reversable bikini top is great for a bit of added sun protection and comfort and fine under a sun dress of t shirt too. Great idea to have two colours. The recycled swimwear is just the thing in the eco lodges of the Osa peninsula!
Helpful Report
Posted 11 months ago
I liked the look of this coat/changing robe. I took a lot of time to decide. I was excited to receive. Arrived within 5 days. I was disappointed. The quality was not as I would expect. So I started a returns process. That went smoothly. Coat returned. Refund took 28 days to reach my account. In this day and age this is truly shocking. If it hadn't have been for this I wouldn't have left a review at all.
Helpful Report
Posted 11 months ago
Hello, thank you for your response. Your feedback has been noted. As you know we communicated by email about this and your refund was made within the time period stated on our website and in the email at the time.
Posted 11 months ago
Good quality, friendly coustomer service. The problem comes when you have to return it, because the postage to UK is very expensive.
Helpful Report
Posted 11 months ago
The jacket was nice and great quality but too large even as a small. I returned the item and the refund is taking forever! Never known a company to take this long.
Helpful Report
Posted 1 year ago
Hello Fay, I am sorry your refund is taking a while, we are going through them as quickly as we can. We have spoken about this and refunds take up to 15 working days (as on the website) once they have passed through quality checks on receipt this end as you know:-)
Posted 1 year ago
The quality of the swim robe was great but you got the sizing very wrong, for larger robes you need to increase the arm length significantly and proportionally. For a robe, oversized arm length is more important than too short, especially as this would make it warmer. My experience of the returns process is very poor, I returned the robe (due to the short arms) the day after it was delivered, but 10 days later and was still waiting for my refund, this has prevented me ordering another robe as I need my money back. Any reasonable clothing company should be able to turn around returns quickly, so I'd recommend you partner with a larger clothing delivery or warehousing company so you can resolve your process bottlenecks. In the end I did get my money back and also some complimentary vouchers for my trouble.
Helpful Report
Posted 1 year ago
Hello Keith, thank you for your feedback which we take on board. Returns are received by us and then checked for quality which can take a couple of days. Refunds are then processed within 15 working days as on the website.
Posted 1 year ago
No response to emails about refunding my return. Poor customer service
Helpful Report
Posted 1 year ago
We are sorry that you feel your emails were not responded to. We respond to every email so if you can contact us separately we can have a look at what the issue is. Please also check your spam folder.
Posted 1 year ago
I have ordered from Vivida on two occasions now. Both times, the items I purchased were perfect, the communication was great, the delivery times were amazing, and the service was awesome, making from ordering from New Zealand easy! Nic, Wellington, NZ
Helpful Report
Posted 1 year ago
Quality of product not quite what I expected and it runs quite large. All of this is manageable, but went through a cumbersome return request process only to find it costs $68 to return by mail an item that costs $85, which makes no sense for me. I strongly urge overseas customers to inquire about return policy and cost before purchasing anything from Vivida. A waste of money and product for me. And never heard from customer service on this matter.
Helpful Report
Posted 1 year ago
Hello, thank you for your review and we are sorry that you have had to write this. We advised that you did not need to send your order back by a courier but that we did suggest it was by registered post. This was discussed by email after you confirmed our previous two emails about this had gone into your spam folder. You can read more about our returns on the website. Many thanks.
Posted 1 year ago
Love this brand. Always better and better products. 100% quality
Helpful Report
Posted 1 year ago
I have tried and tried to get a reply from you so I can return two items to date I have not heard from you. I now have two items I cannot use and I am £90.00 out of pocket, unless this is resolved I would never recommend your company to anyone.
Helpful Report
Posted 1 year ago
Hello Margaret We received a message from you on the 13th December at 12.26pm which we replied to at 3.04pm on the same day. WeI directed you to our Returns page on our website where you can start your return automatically. As you had not replied we assumed all was okay. We also replied to you yesterday, again to the same email address, within the same thread. If you have any further issues please email us back on that thread and we can go from there.
Posted 1 year ago
Vivida Lifestyle is rated 4.7 based on 369 reviews