Vivida Lifestyle Reviews

Name: Vivida Lifestyle
Address: 3 SHEEN ROAD, RICHMOND UPON THAMES, Worcestershire
Rating: 4.69

4.7 Rating 371 Reviews

92 %

of reviewers recommend Vivida Lifestyle

4.7

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vivida Lifestyle:

The Vivida Lifestyle exists to inspire & empower one another to unlock our full potentials and live our best & healthiest lives doing what we love. To live a life well-lived with purpose & connection; connection to adventure, freedom, balance, the planet, others, and oneself.

For the adventurers the dreamers the thinkers & the doers. Vivida is a community. A philosophy. A lifestyle.

Visit Website

Email:

info@vividalifestyle.com

Write Your review

Tell us how Vivida Lifestyle made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vivida Lifestyle 5 star review on 15th January 2025

Olga R

Vivida Lifestyle 5 star review on 15th December 2024

Hayley T

Vivida Lifestyle 5 star review on 9th December 2024

Sheridan S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced product for non-functional zipper twice.”

Helpful Report

Posted 1 month ago

“Great products but I have returned a load of item,( and kept a load), however, i have yet to hear from customer service or receive money back. I have emailed, phoned, WhatsApp messaged, facebook messaged and yet still no response regarding returns and if it has been processed! A massive shame as it is quite a large order I am waiting for a refund for, also an expensive order that I have kept but this is likely to put me off buying in the future unless I receive some communication soon. I appreciate the company may have staffing issues but they managed to send out the product quickly. I would be very grateful for a response.”

Helpful Report

Posted 10 months ago

Hello, thank you for your review here. We have now been in touch and as you know, there was a technical error this end meaning a delay in your message being answered - which your message alerted us to and we are busy sorting it. Customer services is most definitely not like this usually so we only apologise.

Posted 10 months ago

“I liked the look of this coat/changing robe. I took a lot of time to decide. I was excited to receive. Arrived within 5 days. I was disappointed. The quality was not as I would expect. So I started a returns process. That went smoothly. Coat returned. Refund took 28 days to reach my account. In this day and age this is truly shocking. If it hadn't have been for this I wouldn't have left a review at all.”

Helpful Report

Posted 1 year ago

Hello, thank you for your response. Your feedback has been noted. As you know we communicated by email about this and your refund was made within the time period stated on our website and in the email at the time.

Posted 1 year ago

“Quality of product not quite what I expected and it runs quite large. All of this is manageable, but went through a cumbersome return request process only to find it costs $68 to return by mail an item that costs $85, which makes no sense for me. I strongly urge overseas customers to inquire about return policy and cost before purchasing anything from Vivida. A waste of money and product for me. And never heard from customer service on this matter.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review and we are sorry that you have had to write this. We advised that you did not need to send your order back by a courier but that we did suggest it was by registered post. This was discussed by email after you confirmed our previous two emails about this had gone into your spam folder. You can read more about our returns on the website. Many thanks.

Posted 1 year ago

“The Linda wetsuit is lovely but unfortunately the design is not right. The zip is far too short and it is too difficult to take it off. Couldn't try it either wet skin which would make it even worse. It's also a shame that return are not free for such an expensive item so just to try it on cost me over £13 in shipment fees.”

Helpful Report

Posted 2 years ago

“The Vivida poncho towel I purchased was very nice but I felt hugely discouraged by the fact a few days later I found the exact same towel for sale on Amazon for less than half the price and with free delivery and free returns. Paid to return this one and bought from Amazon instead! Also despite Vivida advertising that they offer free postage on their returns label they don’t, I had to pay for both delivery and return postage. Vivida customer service weren’t particularly helpful when I pointed this out. A bit ‘oh well’. Due to that I wouldn’t recommend buying direct from them, shop around, their products when bought direct from them are clearly overpriced.”

Helpful Report

Posted 2 years ago

“had to overlap past velcro so uncomfortable would prefer a smaller size”

Helpful Report

Posted 2 years ago

“Hi I purchased this item for my grandson who is 18 months old however, we had terrible trouble getting his arms into the premium baby poncho (0 3 years)after his swim class, to the point he began to cry with discomfort. Looks good but question the age/sizing?”

Helpful Report

Posted 3 years ago

“I ordered the microfibre swim robe. Unfortunately the colours were not as expected. I thought it would be a lovely coral and pink but it was a purple and dark pink. However the quality of the robe was very good. With side slits to allow you to change inside.”

Helpful Report

Posted 3 years ago

Vivida Lifestyle is rated 4.7 based on 371 reviews