“Absolut nightmare to be able to fly during these times. VIVO really helped me to board my flight with their great customer service.
I cannot thank them enough.”
“My pcr results was late than same day as required while they debited my card full payment and refused to refund the difference. Never trust them or leave your card.”
“Booked COVID PCR travel tests for November. Lockdown announcement meant we were unable to take these and unable to get a refund. Nevertheless we were offered the ability to re-book for a later date. However emails to try to get this booked were answered spasmodically - promises made that someone would get in touch but this has never happened and I dont think this company has any intention of honouring its promises. I would therefore have serious doubts about their ability to deliver on other promises such as test turnround times.”
“This lab is a scam, don’t use them.
Bought in home PCR test and was told I could drop sample at any in Vivo Clinic in London for results. Seemed legitimate since they perform on site testing and was also told they send samples to London Medical Lab daily at 3pm.
When I went to drop off the test, they told me it would be an additional 40 pounds to get results.
Took my sample to London Medical Lab and was told they never heard of Vivo Clinic and that they are not on their list of authorized testing labs.
Not sure what types of scams they are running, but wouldn’t be surprised if I test positive so they can charge me for another test.”
“This lab is a scam, don’t use them.
Bought in home PCR test and was told I could drop sample at any in Vivo Clinic in London for results. Seemed legitimate since they perform on site testing and was also told they send samples to London Medical Lab daily at 3pm.
When I went to drop off the test, they told me it would be an additional 40 pounds to get results.
Took my sample to London Medical Lab and was told they never heard of Vivo Clinic and that they are not on their list of authorized testing labs.
Not sure what types of scams they are running, but wouldn’t be surprised if I test positive so they can charge me for another test.”
“Do not use scammers will not give refunds have sent an email to bbc watch dog someone should pay for the misery they are inflicting on people its enough with the covid Al's ripping people off at Christmas use at your peril”
“Booked my appointment online and had my test done. Staff were professional and the place was clean but I wish they let you book over the phone.
overall I'm happy.”
“Paid £129 for a venomous covid antibody test no where on the website back in June did it say would only show up at lab if had been infected in last 2 weeks. Repeatedly emailed vivo clinic and got ignored! Total con job do not use! Testing for all are much cheaper and use the Roche test which is much better than Abbott and a not for profit organisation! Vivo clinic false advertised their product so I’m £129 lighter total con job!”
“Shabby shop posing as clinic. DIY swab! Results came 12 hours after flight left for Cyprus! No communication during or after episode! Trustpilot reviews show this the norm! Full time job for directors wife handling complaints! Under no circumstances should you use this company for COVID testing or anything else!”
“Lost a holiday to Cyprus as a result of vivoclinic not returning PCR test results within the chosen timeframe.
Website statements are dubious e.g. ‘ guaranteed tests with the chosen timeframe or your money back ! ‘
If results are guaranteed then there is no need for the money back statement!
Company blocks Trustpilot one star reviews so there are delays in others seeing your reviews !
Had to call , email and pester company for the refund when the ‘guaranteed results were not provided in the chosen timeframe ‘ .
If you are reading this review and considering having a PCR test for your holiday , I would recommend you look elsewhere -AVOID AVOID AVOID 😤😤😤😤”
