“Only sent half of the tests ordered so in effect we paid double!! Didn’t answer any calls and when you are on hold the call is disconnected after 2hrs!!!!! Never answer emails. Never ever have I had such poor treatment from a UK company. BE ASHAMED OF YOURSELVES VIVO”
Hi there,
You may not have received all of the kits as they were ordered and sent separately. If you place two separate orders even if they are under the same name, we still send them separately so I'd advise you to contact our team to confirm when you can expect your other kits to arrive.
This is a very busy time for us meaning our call wait times and email response is slower than normal due to the capacity of customers trying to contact us each day.
If you could please email us at pcrtest@vivoteam.co.uk then a member of our team can contact you shortly.
Kind Regards
- Vivo
“Ordered lateral flow tests for our return from holiday. They were never delivered. No response to requests for them to call us and their phone number just has you on hold for hours.”
“I attended the Glasgow clinic for a HIFU treatment and was met by Cherie who quickly ensured I was comfortable about the procedure. She explained everything I needed to know and what to expect, checking on what I expected as a result.
Cherie chatted openly to my questions and I found out how experienced she was and certainly glad Vivo managed to employ her.
I was so confident in her treatment and my results I’ve booked in for more treatments with her.
If your looking through reviews and are put off by the COVID testing reviews, this has nothing to do with the clinic in Glasgow.”
“I had a test booked for me and my partner. Showed up to the clinic and no one was there. It took over 30 minutes to reach someone on customer service and they refused to refund me on because it was a Sunday and no manager was there. I tried filling out their contact form to get a refund multiple times and I ended up having to go to my credit card to file a charge back, which they are still trying to fight and say they don’t owe me £250.
I ended up the next day having to drive to London to get a test with a guaranteed 4 hour turnaround to make my flight.
Not only was this an awful experience but I could have missed my flight to get back to canada to be with my mother before she died.
I can’t even believe this company is real and can charge credit cards still because they seem like an absolute scam.
OH and they never even sent my invoice for my payment or my appointment and they’ve yet to respond to a single request for contact.”
“Cherie at Vivo Clinic glasgow was experienced, explained the procedure for HIFU non invasive face lift and was very gentle in her approach. I had treatment done 2 months ago and am still reaping benefits. I would recommend Cherie wholeheartedly.
A pleasant and painless experience.”
“Avoid this clinic for your 72 hour test to travel covid test. They purport to offer a "guaranteed" result time, but did not in my case. In fact I still have not had my result some 30 days after taking the test.... I had to source and get a "same day" test with another provider at an additional £199 cost in order to be able to fly the next day to reunite with my son in Canada who I hadn't seen for 2 years, so you can imagine the added stress and anxiety Vivo has caused. I have finally had the refund of the £125 test cost (although only after a number of (ignored) emails) as a result of a phone call and a helpful call handler - so credit where credit is due in her respect. Otherwise a very disappointing and unreliable service in a context where a tinely result really matters.”
“I booked a PCR test with Vivo clinic 72 hours before flying to relocate for work. The test result wasn't ever sent to me so I spent the whole night calling them to ask for updates where the test was. It's great that they have a 24/7 helpline and the people that I spoke to were really lovely however they weren't able to access any information about my tests, making the helpline redundant. The check out desk for my flight opened and still nothing. It turned out that the lady who took my actual test wrote down both my email address and my tracking URN code wrong and so it was proving really difficult to locate my result. Shocking considering I'd paid £125 for a next day service and two pieces of vital information had been recorded wrong. I was called at 11:26am (the gate for my flight closed at 11:30am with the found PCR result. I managed to get my flight but it really wasn't worth the sleepless night, 6 hours + on the phone and stress. The helpline people were really lovely and kind but unfortunately the whole experience was absolutely dreadful.”
“Complete scam, don't use them. I paid £185 for a PCR test with the results on the same day, and never heard anything again. A week later, I still don't have the results, and have called and emailed multiple times asking for a refund with no response.”
“Name and DOB wrong, told it would be corrected within half hour if emailed. 3 and half hours later, been on hold for an hour to find out what is happening. The administration at the test experience was amateurish.”
“I had a few of sessions at London Road Leicester clinic with Tina and I am happy with chin tuck results.
Tina explained well and took care of the treatments. Thank uou”
“Shockingly bad customer service.
I called to arrange a COVID test and an extremely rude operator on their helpline told me they no longer offer antigen tests.
When I said that they need to update their website, the operator said that it can't be true because she is on the site herself, and then she refused to notify the company.
When I offered to send a link to the offending webpage, she said I was wrong and then said that other people will be waiting to speak to her.
I politely thanked her for her time, but I am reporting this here so that both the company and other potential customers are aware of the appalling customer service. I was truly shocked.
I have sent the company a link to the offending page on their site via their contact page, and I hope they resolve both the issue with their site and their staff.”
“I had several treatments with Tina@ London Road Leicester clinic and look great and feel good !
Tina is a very approachable,highly professional beautician I trust :)”
“Day 2 and Day 8 Covid test booked with VIVO but comes from Randox in Ireland. As there is not many drop of boxes around UK (mainly London),you have to book your own return postage extra £11.70 for each return! This info should be on the website!”
“CeAnne is always helpful .use this test centre a lot and she is at the top of her game , polite , helpful , good at her job , and a great asset to the Vigo group ,thank you Ray👍😘”
