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Vodacom Reviews

1.4 Rating 173 Reviews
8 %
of reviewers recommend Vodacom
1.4
Based on 173 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5

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Vodacom 1 star review on 28th October 2024
Anonymous
Vodacom 5 star review on 5th October 2024
Anonymous
Vodacom 1 star review on 30th April 2024
Ncediwe Ngoyi-Ekujumi
Vodacom 5 star review on 23rd November 2023
SaGlobal8096
Vodacom 1 star review on 22nd November 2022
Zeenat
Vodacom 1 star review on 22nd November 2022
Zeenat
Anonymous
Anonymous  // 01/01/2019
I must commend vodacom constantia, in the western cape, for their impeccable service once again. My wife and i have had our contract with vodacom for the last 11 or 12yrs now., Its only the last 4yrs now that we renewed our contract at the constantia store. The staff are helpfull, friendly and know their product range. The manager of the store runs an excellent ship., and this yr, the salesman Nasmie helped us with renewing our contract and getting us,.... my wife and i our perspective phones, the htc wildfire e1, and the nokia 2.4., Both these phones were not instore, but were advertised in the vodacom 4u 'booklet'. Unlike the other vodacom stores we went to, that did'nt have phones instore either, and tried to persuade us take the latest samsung phones on promotion., where-as Nazmie respected our choice of mobile phones, and told us that he would 'order' the phones in from the warehouse. This he did, and we recieved them within 7working days. Nazmie and the staff of the constatia definately know thier 'stuff' and are the most friendliest, helpful and enthusiastic sales people! Five Stars all the way, thku kindly., regards mr & mrs dewet stevens, cape town...
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Posted 3 years ago
Do not waste your time with a Vodacom Business contract. I have three different sites in three different areas and the products simply do not work. There is no problem with signal or normal contracts but the Business packages either have no connection at all or such low speed that they are unusable. Support is non existent, this problem has been ongoing for 6 months or more. Emails are ignored. ***an the regional manager hasn't bothered to get back to me once.
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Posted 3 years ago
Bad bad πŸ‘Ž πŸ‘ƒ πŸ‘Ž
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Posted 3 years ago
Useless support. You get no data. They don't care. You pay.
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Posted 3 years ago
No signal in our area or very poor when there is signal. Service in General sucks. As for there cancelation fees from one service to another is outrageous. Unfortunately there is no minus rating or I would give them a minus 10
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Posted 3 years ago
All I can say is useless. Do not take up Vodacom fiber deals. You will be lucky if you are connected in a years time. Service sucks can’t believe they are still in business.
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Posted 4 years ago
Vodacom sucks i had a 24 months contract and on may it was terminated but i keep recieving monthly airtime and data i had to phone and they claimed they canceled the contract only to find out that they did not now i got to pay my outsanding balance and the vodacom costomer service is poor its been two day i cant reach them
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Posted 4 years ago
So they give you these 'free' numbers included in a contract, but they do not last 24months, they AUTO renew. Unless you cancel in the 1 specific month out of the 24months, your contract renews for this 'free' number and they keep coining. It's a terrible model and it's theft honestly.
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Posted 4 years ago
The basis for this bad review is poor network coverage and the excuses given for not attending to problems. Number two the cost to cancel a device you have had for years needing to a bout for R 400 to have it proceeded. With the amount of money I spend with vodacom on a red package, one would think your company would do the right thing. But disappointment is only way one feels
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Posted 4 years ago
Vodacom suck....Tobi is the worst customer care EVER !!!. I have been trying to get a invoice from Vodacom for 3 days now.
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Posted 4 years ago
Terrible company. I have paid and paid and paid and now they reject my claim. What's the point of having that service. Thus far they have made several thousand rand for a service they never had any intention of honoring. Disgusting
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Posted 4 years ago
What an amazing experience..I went to Vodacom store in golden Acre(the one opposite traders) I was helped by a wonderful gentleman named Matthew he was patient and kind . He never got tired of all my questions. I live close to other stores but surely will go all the way there. In this time of covid19 people are impatient scared and frustrated thank you Matthew your kindness makes it bearable. Keep up the good work. And stay as humble as you are...God bless you
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Posted 4 years ago
I don't get my rollover data even though it's in my contract.
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Posted 4 years ago
Vodacom service is excellent, on time statements and internet speed
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Posted 6 years ago
Vodacom is rated 1.4 based on 173 reviews