Vodacom Reviews

1.4 Rating 183 Reviews

10 %

of reviewers recommend Vodacom

Company Reviews

Questions

Metrics

1.4

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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How quickly does Vodacom resolve customer queries?

Helpful Report

(1 month ago)

Greater than 72% of reviewers feedback is Vodacom takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

78.10%

Industry Average

“ Even though I canceled my expired Vodacom contract,they still handed me over to MBD lawyers, took me a year to resolve ,they told me it was the fault of their 3rd party in call centre,not even an apology. Worst service provider in South Africa .Never deal with Vodacom ever. ”

- Wayne

“ The initial service I received from Vodacom Phoenix last November was extremely bad. ”

- Stephanie

“ Today I was assisted by Olinka and Tina at the V&A Waterfront store Cape Town, I am absolutely impressed by the amazing service displayed by these ladies. The patience and effort made an absolute difference to my customer experience and they managed to multi-task quite efficiently. Thank you again!!! Very happy after having been an MTN customer for 20years. ”

- Monique Muller

Vodacom Reviews

Customer Service - Good