Vodacom Reviews

Name: Vodacom
Rating: 1.42

1.4 Rating 183 Reviews

10 %

of reviewers recommend Vodacom

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1.4

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Vodacom customer for many years. The initial service I received from Vodacom Phoenix last November was extremely bad. It took more than a month for me to receive my fibre. Every time I called the store the lady who was handling my account continuously said that my fibre contact has been escalated and could not provide a proper reason. Over a month I heard the same thing and she made no attempt to contact me and advise what was going on. I became so frustrated that I went to the store to find out exactly what was going on. The lady who was supposed to be assisting me was still of no help at all. I then spoke to the Manager Bilal who actually explained to me what was happening. He was really helpful and called me back the same afternoon to give me feedback. Within 3 day he had sorted out the query and kept me updated with everything that was going on. I was happy to finally receive good service.”

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Posted 2 years ago

Vodacom is rated 1.4 based on 183 reviews