Vodacom Reviews

Name: Vodacom
Rating: 1.42

1.4 Rating 183 Reviews

10 %

of reviewers recommend Vodacom

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1.4

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to do an upgrade, however, my phone is still 100% and I'm happy with it. We went to Vodacom Cape Gate and Carmen assisted us. I wanted my own contract and my husband wanted to pay less. Carmen suggested 2 Sim Only contracts. She spent almost 2 hours with us, with the entire process. I got my own contract and my husband, whose contract expireS in July, also now has a Sim only contract. however, he still has his phone to repay, therefore he has the new Sim only contract, but still pay off the phone until end of July 2025. Carmen had so much patience with us and explained everything in a language that we could understand. THANK YOU CARMEN!!!!!!!”

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Posted 1 week ago

“I would like to highly recommend a young lady called Halima at Ilanga mall Nelspruit. I went in at Vodacom shop in Ilanga Nelspruit very frustrated because there was a gentleman that failed to assist me previously to do a simswap. After explaining my complaint to the young lady she took it upon herself to make sure i was assisted and left the branch very happy.”

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Posted 3 weeks ago

“Caroline in Customer care helped me cancel a contract today. She was kind and professional. I was so impressed with her service, she’s a huge asset to the company, and I so appreciated all the help I received.”

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Posted 1 month ago

“I was emotional and overwhelmed this morning when I called Vodacom and I spoke to Thembela who made me feel so much lighter at the end of the call. She was professional and showed so much empathy and care. You need more staff like her! I applaud her amazing service , she deserves 5 stars for sure:-)”

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Posted 1 month ago

“I was at Vodacom shop today in a Groblersdal Mall, i got assisted by a lady named Sharon, she delivers a very excellent customer service and knows how to be professional and she goes extra miles to make sure that customers are happy”

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Posted 5 months ago

“60000 5000”

Vodacom 5 star review on 5th October 2024

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Posted 6 months ago

“Got a great service from a lady called Londi She understood what I wanted and recommend everyone to see her”

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Posted 9 months ago

“Thabi assisted me promptly”

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Posted 10 months ago

“Vodacom Pre-Paid service is amazing, specifically the Vodapay app, for once there is a South African company that is actually monetizing rewards to users. I just had lunch on Vodacoms account using a free voucher I earned. Well Done Vodacom Pre Paid and Vodapay. you are years in front of the competition.”

Vodacom 5 star review on 23rd November 2023

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Posted 1 year ago

“We have visited Vidacom branch at Hypermarket on at least 5 occasions.....we have always left tye store completely satisfied with the service, expertise and assistance we received at that store. The staff is competent and always ready to assist you...They realy go the extra mile to ensure you get attended to promptly and satisfied. Just last week we visited the Hyoermarket store again and was assisted by Jenny, a young enthusiastic lady with a wrlcuminv smile...she realy Madd us feel comfortable and sorted out our phone problems in no time.....will definitely use them when we need assistance.”

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Posted 1 year ago

“Even though I canceled my expired vodacom contract,they still handed me over to MBD lawyers, took me a year to resolve ,they told me it was the fault of their 3rd party in call centre,not even an apology. Worst service provider in South Africa .Never deal with Vodacom ever.”

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Posted 1 year ago

“My name is Cleo i want to take this time and thank one of Vodacom employees Wendall Deuparsad. She is professional, co-operative and dedicated. it is very rare to find a committed person these days but what i experienced few weeks ago it was magnificent. I was so impressed with Wendall's behavior her skills and positive traits was phenomenal. I was super angry at Vodacom because I personally went to the branch and i was told my number was locked but when i called my number it was ringing but my sim card was with me. How can Vodacom be so careless someone sim swop my number of many years..my number was ringing somewhere but the system had my information I was leaving Vodacom but because of Wendall Deuparsad from Vodacom KingShaka International Airport i gave Vodacom another chance. Wendall Vodacom should be proud of you... you are the best”

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Posted 1 year ago

“Great promotion and marketing”

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Posted 1 year ago

“Today I was assisted by Olinka and Tina at the V&A Waterfront store Cape Town, I am absolutely impressed by the amazing service displayed by these ladies. The patience and effort made an absolute difference to my customer experience and they managed to multi-task quite efficiently. Thank you again!!! Very happy after having been an MTN customer for 20years.”

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Posted 2 years ago

“Well done to the Vodacom team at the Boardwalk Mall, in particular Chandre who went the 'extra mile' to assist me with an upgrade. From our initial meeting she followed up, offered solutions and ensured that I was 100% satisfied. The whole team deserves a big 'thumbs up' for always being friendly and NOTHING is too much trouble. Such a pleasure doing business with this outlet!”

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Posted 2 years ago

“I must commend vodacom constantia, in the western cape, for their impeccable service once again. My wife and i have had our contract with vodacom for the last 11 or 12yrs now., Its only the last 4yrs now that we renewed our contract at the constantia store. The staff are helpfull, friendly and know their product range. The manager of the store runs an excellent ship., and this yr, the salesman Nasmie helped us with renewing our contract and getting us,.... my wife and i our perspective phones, the htc wildfire e1, and the nokia 2.4., Both these phones were not instore, but were advertised in the vodacom 4u 'booklet'. Unlike the other vodacom stores we went to, that did'nt have phones instore either, and tried to persuade us take the latest samsung phones on promotion., where-as Nazmie respected our choice of mobile phones, and told us that he would 'order' the phones in from the warehouse. This he did, and we recieved them within 7working days. Nazmie and the staff of the constatia definately know thier 'stuff' and are the most friendliest, helpful and enthusiastic sales people! Five Stars all the way, thku kindly., regards mr & mrs dewet stevens, cape town...”

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Posted 4 years ago

“What an amazing experience..I went to Vodacom store in golden Acre(the one opposite traders) I was helped by a wonderful gentleman named Matthew he was patient and kind . He never got tired of all my questions. I live close to other stores but surely will go all the way there. In this time of covid19 people are impatient scared and frustrated thank you Matthew your kindness makes it bearable. Keep up the good work. And stay as humble as you are...God bless you”

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Posted 4 years ago

“Vodacom service is excellent, on time statements and internet speed”

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Posted 6 years ago

Vodacom is rated 1.4 based on 183 reviews