“Bought a contract via a 3rd party. Vodafone confirmed the agreement in writing then flatly refused to provide the data allowance stated in the contract. Disgraceful attitude. Contract cancelled and won't be wasting 20mins on the phone to them again.”
“I took an 18 month broadband contract with Vodafone July 2018. 3 months later after countless calls to Vodafone, 3 OpenReach engineer visits & a booster later, I could not get a working service in my property and I advised I had to leave due to non-working service.
I was charged an early termination fee of £215 which I tried to dispute but to no avail. This amount later defaulted and sold to Lowell July 2019, despite my account being closed with Vodafone Sept 2018.
I paid this debt in full by November 2021, however to this day (5th May 2024) the £215 is still in arreers with Vodafone. Im not happy this amount is still under my name with Vodafone despite being paid nearly 3.5 years ago!
I do not believe I was in the wrong to leave Vodafone, I gave them ample opportunities over 3 months -I work from home so need a working internet connection, I wanted them to implement a service but OpenReach advised the signal just would not reach my house - I never had an issue with any other provider. Why should I be expected to pay for a service I cannot receive?!
As you will be wondering, why has this taken so long.. This is topped off with bringing proof of Lowell's payment confirmation into the nearest Vodafone store 30mins away, dozens of calls to Vodafone this year alone (easy 1hr+ each time), being passed from pillar to post between Vodafone & Lowell because "it is not up to us to contact them, they must contact us", Vodafone cannot help by phone, advised I can send a screenshot via chat to TOBi online, "you need to go instore", go instore and told "you need to phone" yada yada... circling round & round & round, re-explaining my situation to each person, getting cut off calls & needing to phone back, rinse, repeat. Asking for an email is completely absurd, then round & round I go again.”
“Absolutely useless! Couldn't cancel my contract. Tried for three months and they were still charging me. They lied and said I failed to provide proper log in details . Just keep clear of this company. There are a lot better companies that are honest.”
“If I could give them one star I would, I’m not sure why they’re allowed to be a company or who is a CEO Shadi work really bad indeed do not trust them. They are con artists they lie and cheat. They begged me to stay and not switch pretty provider then . Stole my money lied about and now I’m filing to receive recorded calls. I want to leave because of how badly I’ve been lied to you.”
“5hrs of phone calls to Vodafone. Requested a better deal with broadband and SIM and transfer the account to my partners name as they deal with the house bills. Nightmare going through security checks each department you speak to. Absolutely total shambles. Was told that a SIM deal did not exist that I wanted, even though it was on a Vodafone website, even a manager said the SIM deal was not available and then apologised and said it was available to new customers and he said staff needed training. Then he said it was too much hassle to change the SIM deal over and I should just accept the deal set up. Then they had to transfer the contract to my partners name and messed that up, finally we received an email with the new contract and it's wrong. After 5hrs on the phone I lost the will to live, if you treasure your sanity avoid Vodafone. Even when I went through to their complaints email system, it timed out and I had to write it all again...god knows what mess they will make of my complaint...I'm dreading them calling me back, I have a headache and Im so tense I could scream!!! 0 stars if I could.”
“Customer service is significantly lacking with regards to clients wishing to use Vodafone as a service provider. I was not advised correctly by the support via the live chat. I do not blame the online support, as Vodafone is responsible for ensuring that they are trained to inform clients correctly. But why would they do that when they stand to gain profit?”
“Number of issues with this company. I’ve been with them for 15 years and loyalty sadly doesn’t mean anything.
-they cut off my phone off whilst I was having a miscarriage and couldn’t phone anyone, husband or ambulance. We didn’t ask for a cut off to be put on.
- moved house, got date sorted for them to install as my husband works from home. They couldn’t get to us for 6 weeks after we moved in, finally got a date- didn’t turn up with no contact prior to not turning up and couldn’t get another appointment for weeks. No notification.
Internet connection is poor and expensive for what it is.
Costumer service is shocking!
Currently sat on the phone to them now trying to sort out our internet as they’ve turned it off!!! They’ve said they can’t turn is back on as they’ve cancelled the policy after my husband asked them not to a few weeks ago and has proof of the phone call. They don’t have any note of this on their end.
Never written a bad review before, but would never want anyone else to have to deal with this poor company!!!”
“I would give it a zero if I could. Vodafone has done nothing else but disappoint me and my husband. Got tricked into a very nice trade-in deal with a £150 bonus if you upgrade your phone. Gave him £280 for his old phone, and have told us that all that money together could be used as a credit to pay off the remaining balance on his old phone after he got the new one. We’re now furious after almost an hour on the phone with the useless people on the customer service 191 number, being told we are not able to do that and they don’t know what to do now about that. Well if they don’t, how can we know?? Bunch of useless people, I will 100% cancel Vodafone after finishing the contracts I’ve got with them.”
“Automated customer support which doesn't solve your problem. They auto.enabke features which they charge you for. But try and cancel good luck through their automated ball sheet”
“Please avoid ,this company is far more trouble than its worth ,i Arranged a good contract with them,and a date for the engineer to call,took the day off work n he didn't turn up ,so spent 4 n half hours on their chat service, eventually got told they cancelled the contract and the engineer and put me on a more expensive one ,and didn't tell me ,ive complained and tried to cancel it ,so they said they would phone me ,they phoned me twice ,but only let it ring twice n cut the call off on the second ring ,so im struggling to cancel it cos they don't want to speak on the phone ,”
“I have been a Vodafone customer for over thirty years with my phone, and four years with my broadband, agreeing a new contract was a complete disaster, nothing happened I asked when I was going to be upgraded all I got was excuses after excuses this went on for months, so I finally decided to switch to a different company”
