“Vodafone's service is truly disappointing on multiple fronts, making it hard to recommend to anyone who values reliability and customer support. The network coverage is spotty at best, with frequent dropouts and dead zones even in urban areas where you'd expect strong signals. Trying to make a simple phone call or access mobile data often feels like a gamble.
Their customer service is equally frustrating. The time spent waiting on hold only to be met with unhelpful or poorly informed representatives is infuriating. Problems are rarely resolved on the first contact, and the lack of communication between different departments often leaves you repeating your issue multiple times.
Billing issues are another common headache with Vodafone. Hidden charges, unexpected fees, and incorrect billing are frequently reported by customers, yet the resolution process is slow and cumbersome. Despite their claims of offering competitive prices, you often end up paying more than expected for a service that’s far below par.
In summary, Vodafone’s unreliable network, poor customer service, and questionable billing practices make it a provider to avoid. If you’re looking for a hassle-free mobile experience, you’d be better off looking elsewhere.”
“Most useless network ever! Please steer clear if you don’t want to have problems! Their customer service is so rude, useless and no helpful! I had no service in many days and what they did was just wasted my time, took my money and provide no service whatsoever!!!”
“Had Vodafone broadband installed on Thursday. Spent 2 hours on their chat function trying to get the booster they provided working and trying to get their app to work. Neither resolved. Gave up after 2 hours. Saturday visited a Vodafone store and limited what they could do. Sunday afternoon, 3 phone calls and in total over 3 hours on calls, app still won't work, solution is to send me another booster and the best bit sent a bill for £39 for 3 days? Worst customer experience service. Hope their new CEO Max Taylor does something to improve the service as he is focused on '...with a renewed focus on the customer experience'.”
“Vida phones service has been appalling. We have them a months notice to get a connection into our new home and they messed it up. The first engineer didn’t do his job, we were then told we had to wait days for another one. There were constant issues with the connection which lead to 3 days without internet and we work from home. A week later we have no internet again. We are now on day 3. Customer services are useless and really unhelpful. They have no idea what going on and do anything to fob you off and get off the phone. The whole thing is a shambles. No not use this company”
“The did not have enough coverage in my city. I called them, they accepted that it is like that, and they told me that they will not charge me penalty/fees if I will stop the contract earlier that the expire date.
I stopped.
They charged me 120 euros.”
“Vodafone had an extra 3 months after I gave a 30 day termination. They lied and said I didn't give my proper security pass words ( I gave the proper pass words ) they just do it on purpose to gain extra money. Please stay clear from this terrible company. There's a lot better companies out there.”
“Avoid at all costs! They are full of liars and scumbags! Honestly, I have never had such an appalling service for broadband. They tell you things are cancelled when they are not, bill you for multiple lines when you didn't even know you have them because they should have been cancelled and so much more. Seriously, even if they offer broadband for free, don't go with them, it's not worth the damage they will do to your mental health.”
“The worst company i've had to deal with by far, EVER! They messed everything up from creating my account, to automated upgrades, to cancelling my account. Everything required countless hours of me chasing various teams on the phone / chat. Such a mess!”
“Just to share some thoughts on a recent experience I had with your technical support. The agent I spoke with was friendly and clearly trying their best, but there were a few hiccups that made the process a bit frustrating.
It took quite a while to get my issue resolved. I was put on hold multiple times, and eventually, my call was transferred to another person. This made the whole experience feel drawn out and a bit disorganized. In the end, after over 30 minutes on the phone, I was told that I had simply consumed all my available data. This could have been communicated much earlier, saving time and reducing frustration.
There have also been times when intermittent internet issues were resolved by simply resetting the session on my node from your end. However, it often took a long time for this solution to be realized and implemented, causing unnecessary delays.
I’ve had a smoother time with Ooredoo's customer service, and I think Vodafone could benefit from a similar approach. It might help to give your support team more training so they can handle issues more efficiently without having to pass customers around or put them on hold for so long.
Better training could really make a difference, helping your team solve problems faster and keeping customers like me happier. I love Vodafone and would love to see these improvements in place.
Thanks for listening to my feedback. I hope it helps in making things better.”
“I have never in my life before dealt with a company that has such poor ethics and is so incompetent at providing a service. I have escalated my complaint up the chain and was offered a settlement so far away from setting things right that it really feels like I am being made a mockery of. Every step of the way an issue was delayed and then fixed only for Vodafone to cause a new one and then not take responsibility for causing it. By this point I have spoke to a lot of customer support staff and they clearly have no intention of resolving all issues and want rid of the customer as soon as possible. If you are thinking of going with Vodafone, remember that they make it extremely difficult and time consuming to get anything done and will keep you held in the contract for as long as they possibly can without holding up their end. It is criminal what they have been getting away with and it is no suprise that there is a massive current class action lawsuit. I will be taking my complaint further through any means if my experience has not been set right very soon. I am utterly done having to waste my time doing Vodafone's job for them.”
“I wouldn’t use Vodaphone again even if the phone was free shocking customer care after 22 years of being a customer the only thing you guys see are pound signs 😡”
“Never ever , repeating - Never ever opt for international Roaming pack by Vodafone, it just dod not work when I was in USA and they are demanding me to pay 6999/- , also they are telling me to change my mobile oneplus 11, nonsense”
“Just moved 14/07/24 had problems with signal…. Needed internet contract for broadband over 4g…….2days took back as 2.96 mbs awful……within 14 days so cancelled arranged router and connection……now the problems - they have done hard credit checks and have now decimated my credit score …. Literally 5mins with them …..still waiting for broadband however haven’t cancelled original contract and have now taken direct payments…. This is the beginning so sortable. However, now terrified to leave as they seem have no recourse for ruining peoples financial status”
“I've been a Vodafone customer for 8 years and never had any issues, although this is when I've been going through new contracts. However, recently trying to change my contract to sim only through a third party that I've used for the 8 years I've been with vodafone has now been impossible.
I've received multiple explanations and reasons as to why it's been so challenging from vodafone but none have been correct.
In the time it's taken them to resolve the issue another 2 months' worth of contract that is no longer an obligation has occurred however they won't waver the fee. They just seem to care about the money
My partner has had a similar issue with their broadband as well. I've had other horror stories from friends. Vodafone used to be a good company but I would honestly avoid them now if you're thinking about choosing them as a provider.”
“Trustpilot reviews
Thanks for your review!
Vodafone UK
Your review is pending.Read more
James Ray
0 reviews
GB
Rated 1 out of 5 stars
Great connection horrific customer service system
I understand we all have different experiences with Vodafone, im pleased for those that got help and feel you got a service for the hard working money you pay Vodafone.
I have been with then for 4 years of solid bill paying on time. For 2 phones. And contracts. Both mine and my childs
I recently have returned home from cancer treatment and had difficulty paying at this time. I tried several attempts to contact Vodafone to speak to a human about this delicate situation, and was passed to the auto payment. Without help or discussions made possible AT ALL! I suffer with anxiety and have panic attacks and so does my child. Vodafone are aware of this and that I had just come out of hospital and cut me off that day!! When I see that red Vodafone logo now with all the hype of helping the UK during difficult times. Makes me feel sick!! What a massive advertising lie!! As soon as I can change network for my health. I WILL. PIGS!!
Vodafone please don't respond with ur corperate scripted rubbish pretending that you care! your at work in a soulless corperate red room! I don't want ur response or help. PIGS”
“Worst company I've ever experienced. Corporate theives and liars.
Due to their incompentence, wrongly charged one-off fee for house move of broadband which I've been disputing since May!!
Thank goodness for shop staff in Folkestone, who have been amazing and very sympathetic. I've practically moved in there! However, despite the manager's endless promises, they have absolutely NO influence when it comes to matters of bills etc. So I've spent literally HOURS on the phone to more incompetent vodafone staff - line dropped on several ocassions, put on hold for what seemd like hours and endless contradictory communications.
It's a great model - they charm and seduce you into long contracts, then once they have you, they treat you like dirt. And woe betide if you ever have to challenge them on a wrong charge on your bill.
Utter disgrace. Sadly, they have so much power over us because of our reliance on broadband and mobiles, they clearly couldn't care less about delivering good customer service.”
“Vodafone technical engineer named Saif resolved a situation about a new replaced SIM and my black listed phone after was stolen.The phone was founded next day and asked Vodafone to be unblacked.We spoke early in the morning, he planned for another call late in the evening 7pm and he sort it.
Well done Saif and you deserve a promotion,at least something on top of your salary.
Thank you Saif!”
