“Had a faulty battery delivered with my hedge trimmer. Emailed the help desk. New battery sent and received withing a couple of days. Even replying to emails as late as 10.30pm (not sure where they're based) Can't fault them. Yet to use the trimmer though....”
“My battery and charger gave up on my hedge trimmer
Vonhaus replaced the with no problems no cost there after sales service is excellent and quick well done VonHaus will buy again 😎👌👍🏼”
“Ordered a leaf blower, unfortunately it didn’t work on arrival. I emailed customer service and described the issue. They responded very quickly and sent a replacement battery straight. The blower now works. Excellent customer service.”
“The customer service at VonHaus was fantastic. I had an issue with a product I ordered. When I reviewed my product I detailed the issue I was having with it. I was contacted within 24 hours of writing the review and a replacement was sent to me. The replacement was damaged when I received it. When I contacted customer service again to explain this, another replacement was sent to me straight away. Unfortunately, I experienced the same issue with the product that I had originally experienced. I complained and asked for a refund as I was fed up by this point. The refund which was given to me straight away and without query. Sadly, the product I bought was not good, but the customer was super- courteous and swift.”
“Th staff at VonHaus was very polite and helpful and sent me a replacement tool out super swiftly, so I could get my job done in time.
Definitely a 5-star service!!”
“The product I bought arrived on time but it was missing one part. I wrote to the customer service and they were very polite and helpful, they sent me the missing part after 2 days and I could assemble my product! Very good service!”
“When I found the item I had ordered was not suitable for my needs, I emailed the VonHaus support center and promptly got a reply letting me know the quickest way to return the goods. I emailed them again saying this method was not practical for me. Again I received a prompt reply suggesting another approach that was perfect. Very helpful and polite. Efficient and prompt. In fact perfect. Thank you VonHaus.”
“Unbelievably great customer service!
I had a problem with a purchase made 5 months ago, spoke with a few members of the customer service team who went out of their way to make things right for me. I couldn't have asked for better resolution to a problem in such a friendly and efficient way. Thank you!”
“the reaction I received from VONHOS deserves credit and as I had an issue with a product, which I was dealt with fair thanks to understanding from customer services”
“I contacted VonHaus with an issue with my product. They have been brilliant with their customer service. I have been dealing with Jayson and Adrian who have been amazing. Very prompt and clear replies and my issue has been resolved in less than 24hours. Amazing service, thank you”
“Poor customer service, intended to place order for heater but had a few questions to clarify first. Fobbed off, they obviously did not read my email queries and simply issued stock replies as though written by AI or chatbot. First attempt at shopping with VonHaus, I will not return.”
