Vanquish Fitness Reviews

Name: Vanquish Fitness
Rating: 4.79

4.8 Rating 3,207 Reviews

96 %

of reviewers recommend Vanquish Fitness

Company Reviews

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Metrics

4.8

Based on 3,207 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Vanquish Fitness 5 star review on 18th January 2025

Pthawker

Vanquish Fitness 5 star review on 22nd November 2024

Anonymous

Vanquish Fitness 5 star review on 31st July 2024

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Jay

Vanquish Fitness 3 star review on 29th April 2024

Lindsey

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! Chelsea was able to help me with resolve a mistake I made with shipping. I’ve purchased several things from Vanquish and will continue to do so!”

Helpful Report

Posted 5 years ago

“I purchased an item at the Arnold this year and after a month it started to come apart on the seam. I contacted customer service at VQ and Chris responded to be within a few hours. He asked for pictures to see the item and he was so upset that happened and was willing to send a new item of the same or a gift card for the value. He really went above and beyond to satisfy my needs and had a new item shipped out to me the next day. Thank you so much Chris for standing behind your company merchandise. I will be ordering more from you since I do love your clothing line.”

Helpful Report

Posted 5 years ago

“So I have bought VQ before and loved their product. This time around I missed up on my order and Chelsea was more than helpful. She went above and beyond and I am so excited to get my products. Keep up the great work!”

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Posted 5 years ago

“They did amazing job”

Helpful Report

Posted 5 years ago

“Ordered from Vanquish and they were very professional with my situation. My order also came a day earlier than expected which was a bonus. I'd also like to give special credit to Charlotte who was very prompt in responding to my emails. 10/10 will order from them again.”

Helpful Report

Posted 5 years ago

“Fast answer , good customer service !”

Helpful Report

Posted 5 years ago

“I bought a few tops and one was damaged I emailed straight away and within 5 minutes the problem was solved ...I recieved to options a gift card or an identical top to be posted straight away great service thanks”

Helpful Report

Posted 5 years ago

“Amazing customer service Charlotte and Chelsea were very professional they made it stress free they got back to me within the hour to answer any questions or concerns I had with my purchase I will continue to business with vanquish thanks again guys!”

Helpful Report

Posted 5 years ago

“I ordered the wrong item and before it was shipped I reached out to change the order and Chloe made it super simple for me and changed the order to what I needed, very quick and efficient”

Helpful Report

Posted 5 years ago

“Ordered a product on may, But i've yet recieved it due to shipping issues. Charlotte was quitte responsive in managing the issue and she´ve reshipped the item on a DHL, waiting to see... But the costumer service is quite good I must say”

Helpful Report

Posted 5 years ago

“It is a great shop. I will buy it again.”

Helpful Report

Posted 5 years ago

“Vanquish fitness is one of my favorite workout attire brands! They fit amazing and I enjoy to style! On top of it their customer service is responsive and accommodating! Very please with geh brand! Definitely recommended!!”

Helpful Report

Posted 5 years ago

“I had an issue with my order one of the very few that has issues! They’ve been so helpful with sorting it all out! No hesitation at all very good service”

Helpful Report

Posted 5 years ago

“I got into contact with Chelsea regarding a faulty item. The problem was resolved fast and i got exactly what i wanted. Great customer service!”

Helpful Report

Posted 5 years ago

“I got into contact with Chelsea regarding a faulty item. The respnses were fast and i got more than i asked for in return.”

Helpful Report

Posted 5 years ago

“Excellent customer service from Charlotte Had a faulty item which was resolved within a couple of hours of informing them and a replacement sent out straight away Couldn’t ask for better customer service :)”

Helpful Report

Posted 5 years ago

“Very bad service! 03/01/2019 I returned my order because i'm not happy with the quality. 26/06/2019 I don't have my money back....”

Helpful Report

Posted 5 years ago

“This clothing company provides the worst customer service if you are wanting a refund! I sent back 2 jogging bottoms by recorded delivery first class, signed for by CS I’ve seen, I received an email nearly 2 weeks ago saying I would receive a refund within 1-5 working days, I have not yet received my refund. I have emailed twice and messaged on Instagram with no response- then they send me an email with their new products coming out?! Is this a joke? Never buy from this company because they don’t give you your money back.”

Helpful Report

Posted 5 years ago

“Unfortunately, I have had a very similar experience to many other Vanquish customers and received the worst customer service when returning two T-shirts. I sent the T-shirts back almost a month ago and still have not received a refund. Vanquish first said that I only sent back one T-shirt and not two. When I provided proof of postage, with the receipt, their email replies stopped. They are proving impossible to communicate with. I have sent 4 emails without reply. It makes me question how the returns department in this company is run- that they can’t count 2 T-shirts in a returns parcel, read the returns form in the parcel or reply to any emails. It makes me feel like they invest in promoting the brand via social media rather than delivering an at least satisfactory service. I am now out of pocket and out of patience. Never order from this brand.”

Helpful Report

Posted 5 years ago

“What do i have to do so that you Guys can reply on all of my e-mails a sended you Guys?? I order Some paints and iT was damage . After a lot of mails en 2 weeks past I finally got a mail back. You guys where supposed to send me a gift card so that we can order e new one . But til today after more than month after you guys told me I will get a gift card still no reply on non of my mails . And also no gift card. This very very bad for business. My patience is running out. Check my mail and please contact me .”

Helpful Report

Posted 5 years ago

Vanquish Fitness is rated 4.8 based on 3,207 reviews