VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good! Never received my products.....☹️”

Helpful Report

Posted 7 years ago

Hello Holly. Thank you for your feedback. We were sorry to read of the issues you had experienced with your delivery, but we are glad that the issue has since been resolved. If you have any queries about our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Good prices and variety though I wish an option for Royal Mail was available (I’d pay the extra to avoid Yodel!).”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are glad to hear, you are enjoying your device. It is always nice to get feedback from our customers, on what their vaping experience is like. If you have any further queries, about any of our products, you can contact the Customer Care Team, by either telephone on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“Had EPEN version 1 and bought version 2 as well. Version 2 micro usb is great and I alternate between the 2 when the others charging. All so simple. No fuss no spill and a fantastically discreet pen and vape. Love the way version 2 warns of low battery. Very handy.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are glad to hear that you like the use of the ePen device, which is our most popular device. If you have any queries, regarding any of our products, you can always contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be more than happy to assist you.

Posted 7 years ago

“I haven’t had a cigarette...so very happy!”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying the transition from cigarettes to e-cigarettes. If you have any queries about any of our products, the Customer Care Team will be always happy to assist. You can contact them either by telephone on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 7 years ago

“Good quality and products.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are glad to hear that you are enjoying using your device. If you have any queries, about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“I have given up cigarettes for 18 months. I have a dependency on nicotine which is why I choose to vape. I need an odourless fluid as my wife hates any fruit or tobacco smells. I buy your Vpure odourless from outlets in the Highcross Leicester and from another stall at Beaumont Leas also in Leicester. Over the last six months or so I have dreadful trouble trying to buy or order from these outlets and have had to make several trips into the City sometimes to be told they still don’t have any because none came with the order. As I need my nicotine fix this puts me in a vary vulnerable position and almost in a panic. On one occasion as I was going abroad I had to make four trips to both locations before I had enough to cover my holiday period. I estimate that I spent somewhere in the region of £15 to £20 ponds on parking in order to get 12 x 10ml bottles. So I am extatic to find that I can order direct from you. Ordered 22 bottles all received on time. Thank you”

Helpful Report

Posted 7 years ago

Hello Anthony, and thank you for your feedback. We are really pleased to hear, that you are enjoying using your Vype device, and also with the choice of flavours available too. Although retailers do stock our products, some might not sell the full range, so if you are unable to find a particular product in store, you can check our website for the full range available. If you have any queries, about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays, excluding public holidays). Alternatively, you can e-mail the team at: info@govype.com, and a member of the team will be happy to assist you.

Posted 7 years ago

“I like the clean smooth feel and flavor you get when vaping with Vype.”

Helpful Report

Posted 7 years ago

Hello Justin. Thank you for your feedback, and we are really pleased to hear, that you like using your Vype device, and also the range of flavours available to in our eLiquid range. If you have any queries, you can contact the Customer Care Team either by telephone on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“The Vype E-Pen and Pebble made quitting smoking so much easier!”

Helpful Report

Posted 7 years ago

Hello Jolie. Thank you for your feedback and we are pleased to hear that you enjoy using both the ePen and Pebble devices. If you have any queries about these, or any other of the devices in the Vype range, or about any of our eLiquids, you can contact the Customer Care Team. They will be happy to assist, and can be contacted by telephone on: 0800 133 7350, or by email at: info@govype.com.

Posted 7 years ago

“they have really helped me give up cigarettes, i have not touched a real cig in over a year now so thank you so much ! my only complaint would be that i have had a few of the epen caps leak.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are pleased to hear that you are enjoying the transition from cigarettes to e-cigarette. If you experience any further issues regarding your ePen cartridges, the Customer Care Team will be more than happy to assist in troubleshooting any issues. They can be contacted by telephone on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays to Fridays), or by e-mail at: info@govype.com.

Posted 7 years ago

“These are very good and without the mess of refilling oil as I was doing previously. The e pen is also reasonably attractive. However I think I will find the cartridges expensive as I am replacing them daily. Certainly good for holidays easier than carrying little bottles of oil.”

Helpful Report

Posted 7 years ago

Hello Margaret. Thank you for your feedback, and we are really pleased to hear, that you are enjoying using your ePen, which is our most popular device with customers. If you have any queries about your device, or any of our ePen cartridges, you can contact the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com.

Posted 7 years ago

“Very good will buy again”

Helpful Report

Posted 7 years ago

Hello Anthony, and thank you for your feedback. It is always nice to hear, that our customer are enjoying using their devices. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by e-mail at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 7 years ago

“Quick and easy service. Really pleased with my e-cigarette”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear, that you are enjoying the use of your device. If you have any queries, about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Tastes nice, lasts longer than the previous brand that I was using for last 2 years. Product arrived the next day even I have selected for free standard shipping.”

Helpful Report

Posted 7 years ago

Hello Arda. Thank you for your feedback, and we are glad to hear that you are pleased using your Vype device, and with the delivery service. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“shipment was picked up by a random person, no refund was issued”

Helpful Report

Posted 7 years ago

Hello Cetin. Thank you for your feedback. We can see that a member of our Customer Care Team have contacted you, and we hope that they were able to resolve this issue.

Posted 7 years ago

“The flavours are very pleasant and not over powering”

Helpful Report

Posted 7 years ago

Hello Lee. Thank you for your feedback, and we are glad to hear, that you like the flavours available. We have recently launched some new flavours for our refillable devices, so do check our website regularly, to see the latest devices/eLiquids available. Our Customer Care Team are available too, if you have any queries about any of our devices or eLiquids. They can be contacted on: 0800 133 7350 (09:00 - 17:00, Mondays - Fridays), or by e-mail at: info@govype.com.

Posted 7 years ago

“This is the best vype I've had I bought this three times and I always come back to it”

Helpful Report

Posted 7 years ago

Hello Sammi, and thank you for your feedback. We are glad to hear that you enjoy using our products. If you have any queries about either our devices, or eLiquids, the Customer Care Team can be contacted on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Help to stop smoking”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to e-cigarettes, and with a wide range of flavours and strengths available, you should be able to find the one that suits you. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Monday - Friday), or by e-mail at: info@govype.com.

Posted 7 years ago

“Very happy with the vype e pen and e tank (although struggle to find stocks of the clearomiser to replace!) however have had 3 pebbles and each one has spat out liquid into my throats while using!”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are really pleased to hear, that you are enjoying using your ePen and eTank devices. If you are looking for replacement clearomisers for your eTank, you can find these on the Vype website, which are available for £4.99 each at: https://www.govype.com/uk/etank-clearomizer-12 . If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Mondays - Fridays), or by e-mail: info@govype.com.

Posted 7 years ago

“Really good device”

Helpful Report

Posted 7 years ago

Hello Sarah. Thank you for your feedback, and we are happy to hear that you enjoy using your Vype device. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays except public holidays), or by e-mail at: info@govype.com.

Posted 7 years ago

“have not had a proper cig for over 3years now excellent product batteries could be better”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are glad to hear that you have enjoyed the transition from cigarette to e-cigarette. The feedback from our customers can be used towards any changes we may make to our devices, or used when introducing new devices or eLiquid flavours. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or by e-mali at: info@govype.com.

Posted 7 years ago

VUSE is rated 4.6 based on 6,340 reviews