Name: VUSE
Rating: 4.55

“Very easy to use, no mess with having to change the liquids.”

Posted 6 years ago

Thanks for the five star review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Fantastic tried a few others this is the one for me”

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Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent customer service; communications and delivery worked very well. Good products.”

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Posted 6 years ago

Thank you so much for your five star review! It's amazing to hear that you enjoy using Vype. The Vype Customer Care Team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good product and good service which is why I will continue to buy from them.”

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Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying using Vype. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“best e ciggarette on market.good and quick delivery by vype on orders placed online.”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“having smoked for too many years I was a little nervous at trying to "vape" - one week down and going very well hope it lasts!”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Tried many e-cigs over the years but the Vype pen 3 is the best. Good flavour, throat hit and cloud. The Vype is silent, none of the crackling and hissing like other e-cigs and with it been a pod system, no mess with the e-cig juice! Really pleased I found the best!”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star review! We're delighted you are happy with your ePen 3 device. We also enjoy the flavour and that it is very stealthy and simplistic. We hope you continue to enjoy using our product! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The E pen 3 is brilliant device. So simple to use. The pods are good but, to small. 200 puffs sounds like a lot but isn't. 300/400 would be a better size. Also, you cannot see inside the pod to check how full/low it is These pods are disposable. That's a shame. Reusable would be better and maybe save the company and customers money? We suggested to an advisor today to maybe include pods/liquids etc to your bundle page. Incentives to customers are always a good thing. Send 1 pod to each customer when a new flavour is released with there next order. People are reluctant to pay for a new product before trying in this type of market. We would both like to try other devices how could this be more simple to do? Ordering online has been very smooth and easy. Delivery price is quite steep though at £5 for next day.That's £20 per month on a weekly order. Me and my partner have a device each. Saving us money is a great way to keep customers from alternatives. Hope this feedback is useful. Shireen”

Helpful Report

Posted 6 years ago

Hi Shireen, thank you for your great feedback. We're delighted that you are happy with your ePen 3 and you find this easy to use. Whilst we would be happy to offer larger pods, we cannot do this due to TPD laws. To know when the pod is empty, you will see a pinkish/white light flash on your device. We will of course take your feedback on board regarding the points made. We can confirm offering free samples is something we do from time to time when new launches are done as we did last month with our vPro Mango range pods. If you are planning to order weekly, i would recommend placing a larger order as orders over £50 will offer free next day delivery if ordered between Monday and Thursday before our 16:00 cut off. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Exceptional customer service. Problem with delivery and this was resolved promptly”

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Posted 6 years ago

Hi, thank you for your 5 star review! We were sorry there was an issue with your delivery, but delighted to know this was resolved swiftly for you. It's great to know you received great service. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Much better design. The last one I had was the box type which you had to refill and was not very user-friendly and I ended up breaking the glass phial, so I gave up in the end.”

Helpful Report

Posted 6 years ago

Thanks for the five star review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have vape e pen 3 which I love. Great flavours and so easy to use ...a big plus ! Always great service and good deliveries”

Helpful Report

Posted 6 years ago

Thanks for the review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent substitute to cigarette”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I'm very impressed by this product but it would be great to add more choice of flavours to your 18mg vypes.”

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Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have a Vype ePen2 and it's brilliant. My friend wants to give up rollies so I suggest a Vype. I bought her an ePen3, which she's getting used to. After only a few days she feels really confident with it, likes the shape and feel AND no more stinking of cigarettes at work or around friends etc. Great product - great price!”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Really like the Ebox as it last longer than all the others Wouldn’t buy the juice though as too expensive compared to others”

Helpful Report

Posted 6 years ago

Thanks for the five star review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have found Vype the easiest of all e-cigs to get on with. I started using the vype epen3 in Aug 18 and on the whole love it. Only 2 changes I would make and that would be to change the capsules so you can see how much liquid is in them and make them more available in other stores. As I have to order on line or travel to the local town to get them. Where with your old e-cig I could purchase them in the co-op. Other than that no issues”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your ePen 3. The ePen 3 device has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Really good efficient service and good value for money. Happy customer”

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Posted 6 years ago

“I love the epen 3, the flavours are very nice and I love how long the pen lasts once fully charged, thank you”

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Posted 6 years ago

Hi Jemma, thank you for your review. It's great to hear you love the ePen 3 as much as we do! It's always good to know you are enjoying the flavours and that you get good use from the device before needing to charge again. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Easy to use. Charge lasts well (2 - 3 days for me). A little limited on Vape flavours. Design good for holding / using (not too bulky like some other models). Turning on / off with the 3 clicks sometimes a little tricky but all in all, very satisfied with the product.”

Helpful Report

Posted 6 years ago

Hi Roy, thank you for your review! It's good to know you found your device easy to use and you find it feels good in hand. I can confirm more and more flavours are also being developed. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I stopped smoking just over 2 years ago and have not looked back since. Vype has been brilliant for me, having smoked for 40 years I didn't ever think I would be able to stop. Thank you Vype.”

Helpful Report

Posted 6 years ago

Hi Kevin, thank you for your review! We're delighted to know that Vype has offered an alternative to smoking. We are delighted to be part of your journey. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

VUSE Reviews