VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,342 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service, cant fault them, quick response and really gonthe extra mile!”

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Posted 3 years ago

“Amazing customer service! Had an issue with a product I ordered and got a super helpful and speedy response!”

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Posted 3 years ago

“Customer service very helpful and resolved my problem”

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Posted 3 years ago

“When I had issues with ordering free ePens (part of subscription service) customer service were great and able to resolve straight away & I received them the next day. Great aftercare from Samuel W. Thanks.”

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Posted 3 years ago

“I had a problem with the website but customer services got back to me after a couple of days, and I couldn’t fault their service. Emil was very friendly and helpful”

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Posted 4 years ago

“Great communication and quick response to solved my issue. Thanks Emil I : ) I will continue to order with the company as quality and speed is really good as well as an excellent customer service !!”

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Posted 4 years ago

“Product: 5 (epod & epod 2) Customer service: 5 (Emil) Delivery: 5 Website: 2.5 (Not particularly user friendly)”

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Posted 4 years ago

“Excellent customer service - thank you Emil 😊. The product is also very good, I would recommend the tropical mango. Delivery is free and I personally like the choice of subscriptions which drops the price even further. I would definitely recommend Vype/Vuse.”

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Posted 4 years ago

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Posted 4 years ago

“I am so impressed and amazed at the customer service care from Sarah on the BAT team at vuse! I made a mistake with my order and she helped me straight away and I am so pleased! I will definitely be back more often than not! This company knows how to treat customers”

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Posted 4 years ago

“customer service, price and the products (Epod) are excellent”

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Posted 4 years ago

“Great customer service, very helpful!”

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Posted 4 years ago

“I bought one of the vype starter pod kits last week it is brilliant so eay to change pods just pull out out pod when liquid done and insert new pod in top so easy to use I've now bought a second starter kit so have 2 vype device pods .great value for price paid. And customer service at vype are brilliant too . .”

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Posted 4 years ago

“Tawheeda was an amazing costumer service and help me trough all my questions I'm very happy right now”

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Posted 4 years ago

“Today when I needed help, I spoke to an online advisor who sorted the issue out quickly and emailed with a response within 45 minutes. I have been with Vype for a very long time and their products are amazing and the prices are incredible. Thank you so much for your help today”

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Posted 4 years ago

“Jaina was there to help me set up my account, she has to be one of the most patient people I have come across with people ☺️ like her I believe your business Is in good hands Thank you again Jaina 👍”

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Posted 4 years ago

“Vype are an excellent company to do business with - a little slow to process orders, but that may be down to the current climate. My main area of concern for this review is the outstanding service I received from Jaina at customer services. It's always nice to be able to receive good service and offer thanks but rarely have I come across such an excellent representative of a company as Jaina - exactly as another reviewer said. Took the time to walk me through an exchange and even phoned me back the next day to expedite delivery. Friendly, efficient, lovely manner, and business like with a kind face. Faultless service, Vype. Well done!”

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Posted 4 years ago

“I am very impressed with the service I received from Phil T. from Customer Care. He guided me through the process of exchanging my unit which took only a few days. I would have no hesitation to recommend Vype.”

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Posted 4 years ago

“Brilliant customer service from Tony. My order was dispatched and delivered the following day.”

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Posted 4 years ago

“Nice feel, smooth flavour. Great price and excellent quality.”

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Posted 4 years ago

VUSE is rated 4.5 based on 6,342 reviews