VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,342 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great product. When I had an issue, they managed to solve it within a few days (thanks Tom.) Would definitely recommend”

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Posted 5 years ago

“Excellent service, and I'm delighted with my Vype eTank Pro2. I've found it really easy to give up smoking with this, even after 30 odd years! Thank you to all concerned, I have recommended the Pro2 to friends now as well.”

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Posted 5 years ago

“I cannot rate Vype high enough. I had an issue with a device I purchased from my local Tesco shop. Richard went above and beyond in helping me resolve this. Amazing customer service in all of my correspondence. I will use Vype directly for all of my purchases now. You won't be disappointed. Thankyou!”

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Posted 5 years ago

“Great product”

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Posted 5 years ago

Thank you for your review. We appreciate the five stars! 😊 If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I spoke to Richard this morning over the phone regarding my Etank Pro. I purchased the device in February 2019 and it had worked perfectly fine. Last night, I went to charge it and one of connector pins inside the bottom of the device has bent/broken. I was mystified how this could have happened because this part of the vape is completely inaccessible. I cannot fault GOVYPE for their customer service. Richard was very friendly and personable. He took details of the devices battery serial number etc and informed me that a new device would be sent to me to arrive on Saturday, completely free of charge. I offered to send my faulty device to them, but in this instance, it wasn't necessary to do so. This company excell in customer service and they are real humans on the end of the phone - not robots reading from a script! Thank you, Richard & GOVYPE!”

Helpful Report

Posted 5 years ago

Thank you so much for your five star review Matthew! We are glad that we were able to resolve your issue. 😊 The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I brought an Ebox pro then found out the atomisers had been discontinued, got in touch with the customer service and they replaced it the next day with a etank pro 2, what a brilliant product, excellent throat hit, battery life is very good, approximately 8 hours with moderate use. Customer service is brilliant, highly recommended”

Helpful Report

Posted 5 years ago

Thank you so much for your five star review! We are glad that you are enjoying your eTank Pro 2. The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Had a fault with my vype product contacted customer service and Jefferson contacted my very quickly to resolve the matter. He was extremely helpful and resolved this over a few emails and a call to confirm details. Extremely happy.”

Helpful Report

Posted 5 years ago

Thank you so much for your five star review! We are glad that we were able to resolve your issue. The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Great products and customer service”

Helpful Report

Posted 5 years ago

Thank you so much for your five star review! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Very fast delivery and well packed.”

Helpful Report

Posted 5 years ago

Hello Patricia, and thank you for your feedback. We are pleased to hear that you received your delivery in time. If you have any queries about any of our devices, or eLiquid bottles/cartridges, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email: info@govype.com

Posted 5 years ago

“Richard provided excellent customer service, ordering me a replacement eTank pro coming for next day delivery.”

Helpful Report

Posted 5 years ago

Hello Eleanor, and thank you for your feedback. It is always nice to hear that our customers enjoy the high standard of customer service, which we would expect when contacting Vype. If you have any further queries, do not hesitate to contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or email: info@govype.com

Posted 5 years ago

“I have been smoke-free for over 10 months now, since I started vaping. The flavours and products are fantastic. The customer service is brilliant too.”

Helpful Report

Posted 5 years ago

Hello, and thank you for your feedback. It is always nice to hear that our customer enjoy using our products, and are pleased with the customer service they receive. If you have any queries about our devices or eLiquid flavours, do not hesitate to contact the Customer Care Team on: 0800 133 7350 (Monday to Friday, 09:00 - 17:00), or email at: info@govype.com and the team will be happy to assist.

Posted 5 years ago

“Amazing products! Easy to use, robust and simply a great service”

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Posted 5 years ago

Thank you for the awesome review Macauley! We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Great product at a reasonable price.”

Helpful Report

Posted 5 years ago

Thank you for the five star review! We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Great flavours and easy to refill (just unscrew old cartridge and replace with new) The best e-cigarettes, by far!!”

Helpful Report

Posted 5 years ago

Thank you for the Vype love! We appreciate the five stars Kashif! 😊 If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I ordered the E pen and really enjoying it, I also got the V Pro pure unflavoured pods and it is more like a ciggy than any flavours, I can`t ever remember smoking an apple pie cigarette lol, I just wish there was a higher nicotine strength then the throat hit would be better.”

Helpful Report

Posted 5 years ago

Thanks for the five star review Kim! We are glad that we are a good fit for your vaping needs. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Good size and works well”

Helpful Report

Posted 5 years ago

Thank you for the Vype love Simon! We appreciate the five stars! 😊 If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“This is comfortable to "smoke", easy to operate, and offers a good variety of flavours - what more can I ask?”

Helpful Report

Posted 5 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Started with original Vype e.pen a few years ago then graduated to e.pen 2. I thought these products were great,and they were successful in getting me off my pipe and cigars. The e.pen 3 is a giant leap forwards and it's the closest I've ever come to the real taste of tobacco: the "Master Blend" is totally brilliant. I thought I'd run my e.pens together, but there's no going back to versions 1 or 2 after you've tried e.pen 3.. Well done Vype - and PS, despite having been a customer for more than five years, I have NEVER had to contact customer services!”

Helpful Report

Posted 5 years ago

Thanks for the five star review Chris! We are glad that you are enjoying your ePen 3. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Order of refills came within the time frame. Very happy. Thank you.”

Helpful Report

Posted 5 years ago

Thanks so much for the review! 😊 All customer feedback is greatly appreciated. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Easy to use”

Helpful Report

Posted 5 years ago

Thanks for the five star review! We are glad that you enjoy using Vype.😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

VUSE is rated 4.5 based on 6,342 reviews