VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,340 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vype has been successful in my quitting standard tobacco cigarettes which has in turn benefitted me both financially (to the tune of £250 per month) and health wise. this product appeals to me over other brands of e-cigs as they are easy to use and more efficient given that the caps do not emit leakage which you find in other products elsewhere. your service for delivery is both friendly, prompt and efficient with very good customer support and assistance from your staff online and on phone.”

Helpful Report

Posted 6 years ago

Hello Gary, and thank you for your feedback. It is always nice to hear that our customers are enjoying the transition from cigarettes to vaping, and have chosen to do this with Vype. If you have any queries about any of our products, you can contact the Customer Care Team on 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“They are helping me to give up smoking.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy the change from smoking cigarettes to vaping. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Love this device! Havent had or wanted a fag since i got it! Flavours are all really nice only negative is that the battery doesnt last long at all”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy the change from smoking cigarettes to vaping. Another tip is when charging your device, always ensure the cable is plugged into either a laptop, pc or with a Vype wall plug and leave the device to charge, until the green light has gone out. Using any other method of charging can potentially damage the battery. If you have any further queries, do not hesitate to contact the Customer Care Team on: 0800 133 7350. Or you can e-mail at: info@govype.com.

Posted 6 years ago

“So easy to use, happy with the choice of flavours & strength's.”

Helpful Report

Posted 6 years ago

Hello Elaine, and thank you for your feedback. We are pleased to hear, that you enjoy using your Vype device, and the choice of flavours for your device. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“I am very disappointed that Vype appears to have discontinued the Pebble. Apart from a couple of niggles, it was the perfect device for my requirements. The niggles being 1: The refills tended to leak & 2: The battery charge deteriorated very quickly. These could have been sorted with better design & quality...... I have recently changed to the E Pen 3, which is a very good device but not as discreet. I find that the refills do not last as long and at £5.49 for 2 refills they work out a lot more expensive than the Pebble. I will continue with the E Pen 3, but I wish that Vype would improve the Pebble & re-market.”

Helpful Report

Posted 6 years ago

Hello David, and thank you for your feedback. The ePen 3 has superseded the Pebble device, which has now been discontinued, and will not be re-launched. However, the ePen 3 is more powerful than the Pebble, and the cartridges have been designed to give a more fuller and richer flavour. Should you have any queries, regarding any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Very good service. Good quilaty product.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear that our customers enjoy using our devices. If you have any further queries, regarding any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mali at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“After issues regarding delivery, Vype's customer service quickly sorted out the problem, even when it became complex. The products are simpler to use than other similar types of vaping and I enjoy their range of flavours.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are pleased that to hear that the Customer Care Team have been able to resolve your issue, regarding the delivery. It is also nice to hear, that you enjoy using your device and like our range of flavours too. Should you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Very good vapour quality and good quality feel to the e Tank pro”

Helpful Report

Posted 6 years ago

Hello James, and thank you for your feedback. We are glad to hear, that you are enjoying using your eTank Pro, which is our most powerful device our of our current range. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Alternatively, you can e-mail the team at: info@govype.com.

Posted 6 years ago

“I have the Vype ePen 3 and it seems to work well but I have no idea how to determine how much is left in the capsule!”

Helpful Report

Posted 6 years ago

Hello Sam, and thank you for your feedback. The ePen 3 has a feature built into the device, where you will see the device show a flashing white light five times. This means the cartridge needs replacing. Should you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“Helped me give up cigarettes”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are glad to hear, that you are enjoying the transition from cigarettes to vaping. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and the team will be happy to assist.

Posted 6 years ago

“I enjoy my e-pen very much, I order 10 packs of e-caps at a time, but however a few of them appear as if it's just air coming through rather than flavour, which can be very disappointing,”

Helpful Report

Posted 6 years ago

Hello Catherine, and thank you for your feedback. If you experience any more issues with your cartridges, please contact the Customer Care Team on: 0800 133 7350. The team are available Mondays - Fridays, between 09:00 - 17:00. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist you.

Posted 6 years ago

“Plenty of choice, good vapour, e pen and new e pen are excellent, customer service and delivery is also very good”

Helpful Report

Posted 6 years ago

Hello Keith, and thank you for your feedback. It is nice to hear, that you are enjoying using your ePen 3 device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Epen 3 is easy to use although it’s hard to see how much liquid is left in the pod”

Helpful Report

Posted 6 years ago

Hello Stephen, and thank you for your feedback. It is always nice to hear, that you are enjoying using our new ePen 3 device. The device has been designed to let you know when the cartridge needs changing. You will know when it is time to change the cartridge, as the device will flash white five times. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“A great alternative to normal cigarette”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“My wife uses these after umpteen years of the real weed smoking up to 50 cigerettes a day. She has now been weed free for over 5 years using e-cigarettes which has been much better for her health. She loves the flavours but with a nicotine content. I just wish you could get the batteries separate as they only last about 3-4 months with constant use. You have to buy the complete starter pack.”

Helpful Report

Posted 6 years ago

Hello Michael, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping, and are choosing Vype to do this with. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Excellent product, first delivery service, worth every penny.😁👍”

Helpful Report

Posted 6 years ago

Hello Mary, and thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“the vape experience is pretty good; battery lasts well, just the right amount of vape 'draw' (rather than those silly clouds of vape that some machines produce). Flavourless good.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is nice to hear that you are enjoying using your Vype device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“I have been using the V-Pen3 for a number of months now, I love the design and the fact that when you change the month piece every time you change your cartridge. So the top half unit doesn’t degrade over time. The web site is easy to use and offers on multiple purchases and free delivery over £35. Delivery is quick usually receiving orders in 2-3days from original order placed”

Helpful Report

Posted 6 years ago

Hello Diane, and thank you for your feedback, regarding our new ePen 3 device. It is nice to hear, that you are enjoying using your device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“The quality of the device, in terms of design, materials and functionality is miles ahead of the majority of e-cigarettes on the market. The website reflects the quality of the brand and is easy to use. At the back end Vype appear to prioritise getting orders out very quickly and their customer service team are very helpful and I felt that they genuinely put my needs and concerns as a customer first. If there was one area I think they could improve on, it would be to use a different courier service and Yodel are too casual and unreliable in the way they deliver (or don't deliver) the end product. The courier lets Vype down unfortunately but they are know for being unprofessional. I would definitely recommend Vype products to friends and family though. They are the best on the market.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices, and are pleased with the customer service they receive. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Excellent product. I decided to buy the new e-pen3 to help me stop smoking. I haven’t smoked since I started using it. The flavours are great and the indication of low battery and empty cartridges is what also makes this product highly rated.”

Helpful Report

Posted 6 years ago

Hello Matthew, and thank you for your feedback. It is nice to hear, that you are enjoying your new ePen 3 device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

VUSE is rated 4.6 based on 6,340 reviews