VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.65

2.7 Rating 219 Reviews

40 %

of reviewers recommend VyStar Credit Union

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Metrics

2.7

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“Grace Tran at Baymeadows branch was excellent. Knowledgeable, polite, helpful, professional. I hope she is the Trainer for newbees.”

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Posted 1 year ago

“The experience with VyStar Credit Union has been the single most incompetent loan process I have ever seen!! Mind you I did loan processing in my previous life/career. To say the right hand isn’t talking to the left is an understatement— beyond embarrassing & pathetic ! I will NEVER work with VyStar Again!! H O R R I B L E !!!!”

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Posted 1 year ago

“very bad started to charge 5% fee on consolidation loans when I was told they did not charge a fee and refused to credit me. Bad business”

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Posted 1 year ago

“Nancy at the Titusville Branch was amazing and so helpful.”

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Posted 1 year ago

“They are not good for last two weeks taken bills out twice having one bill pend for 9 days that is ridiculous. One teller agreed it was baffling him, todays teller was condescending. I can not give more then one star”

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Posted 1 year ago

“Got auto loan through Vystar credit union. Due 6th, lot rent due 5th. Had to go in to branch to change due date. Payment due was $292, set up autopay on 14th for $350. Car was repossessed for non payment. Called. Confirmed last payment was for $350, but back in April. This is now Sept. Told call my bank. Bank says problem on their end. Called Vystar back. Not only did they NOT set up autopay, but they NEVER EVEN CHANGED THE DUE DATE . The very reason they made me go in to the branch in the first place! I filed bancruptcy five years ago and the dealer had to call 12 banks to find somebody to give me a loan. Now, FORGET IT with a repo on my credit report on top of this. They CLAIM they sent me an e-mail, but I never got one! They claim they sent a letter, but the only thing I get from them shows payment due amount and outstanding balance. NOTHING about non payment. All because the woman at the branch NEVER SET UP autopay, NEVER CHANGED my due date. The VERY REASON I was told to come in to the branch. Now I had to miss work because I had to call off. LOSS of wages! Got a point at work (Disney) for calling off. Three points within six months and I am TERMINATED! NO POSSIBILITY of EVER getting a new car with a repossession on top of a bancruptcy. All because of the COMPLETE INCOMPETANCE of Vystar! I am waiting for a callback from a lawyer because I am seeking damages. SHE NEVER EVEN CHANGED THE DUE DATE!”

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Posted 1 year ago

“Was a member for over 30 years, multiple loans and financial transactions. Last two years have been absolutely horrible. Zero and rude customer support, incorrect credit bureau reporting, horrible online banking services. They get a one star rating from me in literally everything a credit union should do for its members down to cleanliness. Don't just "not" choose them for a credit union, run from anything they touch.”

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Posted 1 year ago

“Victoria is a very nice teller. She is super friendly and helpful. Always got her smile on. 🌷”

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Posted 1 year ago

“Thank you Jennifer Luliano for all your help. You truly represent Vystar in a very customer centric way. I am truly appreciative. VyStar is very fortunate to have a person like you on the team, your professionalism and timely execution made a real difference in our urgent matter.”

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Posted 1 year ago

“Mercia Cerveira at the VyStar in Flagler Beach was very helpful when we joined this credit union. She made us aware of all the services available and answered all of our questions.”

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Posted 1 year ago

“VyStar is the best bank I’ve belonged to. everyone is so polite, extremely helpful and they don’t care how many heads it takes for the customers need, they work together, get along again polite, helpful, and they care that yells volume. This is Customer Service at its finest. There is absolutely nothing wrong with VyStar. I would recommend it to every single person I know; versus Wells Fargo 💩 lol. You don’t leave there until everything is done and accomplished and that’s amazing. VyStar is definitely 100 steps up!”

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Posted 1 year ago

“The local vystar cu is very nice but I've had numerous issues with the mortgage dept. I called today and the guy I talked to said there's no record of me in the system; I have one savings, 2 checking and 1 mortgage acct. but he couldn't find me. Incompetence.”

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Posted 1 year ago

“Strive for five. And did she delivered. Autumn Farr not only greeted me at the front door by opening it, but she took the time and care to provide professional, courteous, and detailed attention to my transaction. Even a little fun interaction concerning coffee or hot cocoa. A five star experience.”

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Posted 1 year ago

“I love going to the Titusville Florida branch. The staff is so friendly. When I lost my purse Josh made me relax and not panic about my account. Walked me through on the best way to handle it. Took care of it right away. Manager she is awesome and goes out of her way to make sure any problems you have with your accounts are taken care. I've seen her step in and help customers when all the tellers were busy. Even security guard is pleasant.”

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Posted 1 year ago

“The customer service is horrible you can't get anybody on the phone to help you it took me 3 weeks to get help I have nothing nice to say it would not recommend VyStar credit Union”

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Posted 1 year ago

“April @ Vystar branch on 43rd is the Gold standard for customer service. No matter what the problem is she delivers with a solution. 5 stars are not enough. I recommend Vystar to all my customers and associates. Thank you for all you do April & Vystar.”

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Posted 1 year ago

“Chelle is a five star employee! She helped me with a serious problem with my account when the person in the central office in Jax did nothing to help.”

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Posted 1 year ago

“Often visit Vystar here In Titusville FL I must say everytime is a pleasure. My last visit Theresa Bailey relationship specialist II did an amazing job of helping & resolving my problem.”

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Posted 1 year ago

“I called the bank and verified my name, mem#, code by text, my email..... at what point is this good enough but then they want my last transaction and amount and that i could not remember, I ended up having to call back and speak to someone else just to get my business done, I have tried to be patient with this bank thru all their issues and I understand fraud protection but I felt that is a bit much.”

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Posted 1 year ago

“I have been with my last bank for better than 13 years. When I decided to weather thru that frustration of switching banks, Vystar CC in Flagler Beach, made the transition stress less. I like having face to face contact with friendly, knowledgeable staff members. The texting ability to ask questions seems easy and they are able to do a quicker response than to leave a message. I have not regretted moving. JB”

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Posted 1 year ago

VyStar Credit Union is rated 2.7 based on 219 reviews