Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 639 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“Good service and quality products”

Helpful Report

Posted 7 years ago

“I love Waitrose. In my local Waitrose. There are always plenty of people on the shop floor and they're really helpful even when it gets busy. I only really appreciate how good it is there when I go to another supermarket. I also love that I can order stuff on the John Lewis website and pick it up there the next day.”

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Posted 7 years ago

“Good service and quality products”

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Posted 7 years ago

“We shop at Waitrose frequently and the service there is always brilliant.Nothing requested is ever any trouble.Incidently the same can be said of John Lewis.”

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Posted 7 years ago

“I found a full size gluten free cake for only £4.00 (My husband is coeliac). I believe it was this price because it was undecorated. A cake of a similar size in other shops (decorated) is generally around the £8 mark, so very pleased - since glutenfree foods are always very expensive.”

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Posted 7 years ago

“I used Waitrose delivery for the first time recently and found it disappointing! I am so busy of late that I need to do online shopping to lighten the load. I chose Waitrose as I was prepared to pay a premium for a reliable, quality service as I didn’t want the hassle of sorting out problems afterwards. Big mistake! I did a weekly shop but when my shopping arrived all of my fresh meat needed to be eaten within 3 days. No good for a weekly shop. I returned the items to the driver. I then had to chase Waitrose a week later for the refund. I was told that the store was prepared to process the refund but would take a further 7 to 10 days. They said they only guarantee delivery date plus 2 days for chilled meat and delivery date plus 1 day for chilled dairy! In other words they train the personal shoppers to get rid of short date foods to home delivery. My substitute for ham was prosciutto? My 5 bananas came as 3 plus 2 individuals. Petty I know but I really expected a better standard of attention to detail than the other mainstream supermarkets as you are paying for a premium service/product. I will not be using again and feel that complacency is probably kicking in. M&S may give you some tips on why not to become too complacent one day.”

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Posted 7 years ago

“Good range of quality products”

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Posted 7 years ago

“Items in stock and well priced”

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Posted 7 years ago

“Excellent selection of products, easy website to follow, good discounts and home delivery with no charge!”

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Posted 7 years ago

“Well I do not really know as I never shop there, but one thing is for sure. When you see mostly 5 star reviews you know there is something fishy going on, like company staff reviews. Come on Waitrose. We can see through it all.”

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Posted 7 years ago

“The staff are very helpful. The shops always look clean and tidy”

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Posted 7 years ago

“There products and produce are always in good condition and I can find items there I can find nowhere else.”

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Posted 7 years ago

“Their range of organic products and high quality.”

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Posted 7 years ago

“Everything was good with the service apart from taking more out of my account twice be careful and check your bank”

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Posted 7 years ago

“We used to use Waitrose at Exeter a lot. It was out of our way but the the vast range of cheeses was a big draw. Then they decimated the cheese counter and put in a ridiculous sushi fish bar. Consequently the cheese range and stock was reduced and after several unsuccessful trips when our favourite cheeses were sold out or not in stock we stopped going. We now source our cheeses from elsewhere. Not a good move, Waitrose.”

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Posted 7 years ago

“Fantastic service always.”

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Posted 7 years ago

“Excellent stock and brilliant service”

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Posted 7 years ago

“Fantastic service and good value for money. Great deal on fireworks.”

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Posted 7 years ago

“Staff friendly and knowedgable”

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Posted 7 years ago

“they are helpful if you ask where a product and the girls on the till always offer help”

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Posted 7 years ago

Waitrose is rated 2.7 based on 639 reviews