Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“If I could give Waitrose no stars then I would”

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Posted 6 years ago

“Hello A massive thank you to Katie from your Canary Wharf branch for her excellent customer service after a leading supermarket let me down badly. It was very much appreciated!!”

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Posted 6 years ago

“Waitrose delivered today. Beer was delivered broken but sorted out fabulously. Wine from Waitrose (muscadet) astounding. Love Waitrose more than life itself. Xx”

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Posted 6 years ago

“Following tv ad, looked for recipes plus ingredients. Very confusing layout, some ingredients missing or wrong quantity. Returned my empty basket. Back to good old co-op.”

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Posted 6 years ago

“Waitrose Newport Shropshire runs out of / discontinues so many lines, inc. some pretty basic ones. The last month they have been out of bagged spinach, discontinued Deeside Water, the chopped garlic at £4 for 3 bags they only ever have 1 or 2 lonely bags in the chiller, they were out of most newspapers at 3pm one day, they once ran out of Duchy milk, they have long-since stopped many salmon based lines, the chocolate selection is all the same few flavours (nut, salt, caramel, dark, milk - that's about it), often the bread type you want isn't there and so on and so on. Some days, 2pm, the fruit and veg shelves are barer than a Zimbabwean supermarket after international sanctions have been applied. OK these aren't quite as basic as, say, ordinary bread or milk but it's pretty annoying if you want these things. We have an Aldi nearby which does most stuff at half the price - best of all, very soon we are getting a Lidl and a M&S Food to Go. Maybe they call it Wait-Rose because you wait forever for some items to be replenished, but it will soon be Tumbleweed-Rose once those 2 stores come, end of this October I reckon.”

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Posted 6 years ago

“The worst online shopping experience, they are useless, first order placed and they lock my account saying i have to call this number .. so stupid people do not have time to wait 30 mins on the phone to unlock a supermarket account its not a bank. I advice anyone shopping online not to bother they will let you down better to use other big supermarkets whom you can trust. Waitrose are just too stupid to be in this sort of business.”

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Posted 6 years ago

“The checkout operator told me my bill was £22 when it was in fact £10.22. Whilst querying this I omitted to hand in a £2 off coupon. I went straight to customer services. After a lengthy wait the sales assistant abruptly refused to rebate my £2 coupon. This is not the level of service I would expect from Waitrose and I won’t be visiting there again.”

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Posted 6 years ago

“Your staff are now beyond . Could you please recruit some who are capable of some basic knowledge. I was asked in Witney store today how many 5p bags I wanted and I said half s dozen. That seems to be a foreign language as the boy had no clue about that or anything else for that matter, please keep these clueless people away from front line please and in the store room. Deeply unimpressed. You’re becoming ASDA”

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Posted 6 years ago

“Went to waitrose in Kenilworth, flowers outside were in a sad state, two items I wanted you were out of stock, and finally needed to go to the ladies toilet, there was a queue as one cubicle had door off and no safety notice. Also the toilets smelt vile/disgusting like a dirty entry that was used for urinating, very bad experience concidering waitrose prides itself to a high standard. 😡”

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Posted 6 years ago

“My grocery online basket inexplicably showed a total (not mine!) of over £3000, totally clogging up and stopping my further orders. Phone online worker 'Reese' sorted this out for me most pleasantly. Thank you, Reese!”

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Posted 6 years ago

“Week after week items that I have ordered are substituted, they are very standard items and nothing unusual. I shop online because I hate supermarket shopping and still end up having to do this because of poor stock management in the store. This week is the worst week yet as 3 items all of which I required for the weekend were substituted with things I couldn't use. I live in Devizes which doesn't have a single decent supermarket which is why I shop online at Waitrose but they have let me down for the last time and I am off to Lidl.”

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Posted 6 years ago

“Really bad customer service. Email confirmation of online order reads I can change delivery slot up to 20hrs in advance, I tried to change delivery 4 DAYS in advance for a LATER date than the original and it was not possible. I called customer service only to be told the same thing. Zero flexibility, despite the high value order. I will not be ordering again.”

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Posted 6 years ago

“Since the lovely manager (Gavin, I think his name is) left Newport, Shropshire branch quite recently, it has gone downhill. The store and cafe look grubby and unloved, and the staff look miserable. It has an unfriendly and unwelcoming atmosphere now. Such a shame, as it was a lovely store.”

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Posted 6 years ago

“They always have the products available that l go into Westfield to purchase.”

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Posted 6 years ago

“Fab front of house service. Vegetarian breakfast... dont even bother”

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Posted 6 years ago

“Not at all”

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Posted 6 years ago

“Exeter some unfriendly staff don't like going in there anymore too be honest with you.”

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Posted 6 years ago

“Exeter Waitrose some unpleasant staff members”

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Posted 6 years ago

“Won’t be buying from Waitrose until they drop Coombes farm Somerset for animal cruelty, and make a statement confirming it. Check them out on google”

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Posted 6 years ago

“Beautiful flowers”

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Posted 6 years ago

Waitrose is rated 2.6 based on 650 reviews