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Waitrose Reviews

2.7 Rating 638 Reviews
37 %
of reviewers recommend Waitrose
2.7
Based on 638 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

Write Your review

Waitrose 5 star review on 24th October 2024
Maya Williams
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 10th May 2024
Dan Yonder
Waitrose 1 star review on 4th March 2024
Katya
19
Anonymous
Anonymous  // 01/01/2019
My grocery online basket inexplicably showed a total (not mine!) of over £3000, totally clogging up and stopping my further orders. Phone online worker 'Reese' sorted this out for me most pleasantly. Thank you, Reese!
Helpful Report
Posted 6 years ago
Week after week items that I have ordered are substituted, they are very standard items and nothing unusual. I shop online because I hate supermarket shopping and still end up having to do this because of poor stock management in the store. This week is the worst week yet as 3 items all of which I required for the weekend were substituted with things I couldn't use. I live in Devizes which doesn't have a single decent supermarket which is why I shop online at Waitrose but they have let me down for the last time and I am off to Lidl.
Helpful Report
Posted 6 years ago
Really bad customer service. Email confirmation of online order reads I can change delivery slot up to 20hrs in advance, I tried to change delivery 4 DAYS in advance for a LATER date than the original and it was not possible. I called customer service only to be told the same thing. Zero flexibility, despite the high value order. I will not be ordering again.
Helpful Report
Posted 6 years ago
Since the lovely manager (Gavin, I think his name is) left Newport, Shropshire branch quite recently, it has gone downhill. The store and cafe look grubby and unloved, and the staff look miserable. It has an unfriendly and unwelcoming atmosphere now. Such a shame, as it was a lovely store.
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Posted 6 years ago
They always have the products available that l go into Westfield to purchase.
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Posted 6 years ago
Fab front of house service. Vegetarian breakfast... dont even bother
Helpful Report
Posted 6 years ago
Not at all
Helpful Report
Posted 6 years ago
Exeter some unfriendly staff don't like going in there anymore too be honest with you.
Helpful Report
Posted 6 years ago
Exeter Waitrose some unpleasant staff members
Helpful Report
Posted 6 years ago
Won’t be buying from Waitrose until they drop Coombes farm Somerset for animal cruelty, and make a statement confirming it. Check them out on google
Helpful Report
Posted 6 years ago
Beautiful flowers
Helpful Report
Posted 6 years ago
They didn't. No free cups because of "enviroment help".. yet they wrap all in plastic and use plastic bags "logic"...
Helpful Report
Posted 6 years ago
Visited Twyford, Berkshire branch on 30 July 2018 at 10.47 hours. Paid for my 4 items and it came to more than I was expecting (I was 10p away from spending £10 which I thought was strange). However, because I was now so close to getting a free paper I asked the checkout lady if I could buy one more item costing more than 10p in order to get a free newspaper and she told me it was too late to be able to do that as she'd rung my items through the till (there was only 1 person behind me who was happy for me to get the additional purchase and paper). I therefore paid for my groceries and before leaving the store I checked my receipt. I had been charged for 2 lots of Sun-Maid Raisins (6 pack) at £2.45 per 6 pack. I went straight to Customer Services where they apologised, checked my shopping and gave me a refund of £2.45 for one of the packs. I think the assistant on the tills who initially served me needs some training in how to speak to customers and how on earth can she make a mistake when I only made a purchase of 4 items in total? Lack of concentration? Bad manners? Full till receipt reference is: 10:47, 30/07/2018 238 051 1098 793003 in case Waitrose can trace who served me via these numbers.
Helpful Report
Posted 6 years ago
It's very poor that Waitrose won't give out cups of coffee unless you bring your own cup. They say it's to do with reducing waste but this just seems as though they are becoming stingy over the cost of a cup of coffee
Helpful Report
Posted 6 years ago
Waitrose meanwood has horrible hygiene. I was at the fish counter and the assistant licked her hands to open a bag. I told her I no longer wanted the fish, as I was disgusted at her lack of hygiene standards, that meant my fish had saliva on it!
Helpful Report
Posted 6 years ago
If you work in a warehouse, too many bully boys in charge, DON'T WORK HERE It's s***t.
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Posted 6 years ago
Generally good quality and no queues. A little more expensive than other choices bit we like the free paper and other offers with a Waitrose card. Just tried the steak hache.....very disappointed as no contest with any French version.
Helpful Report
Posted 6 years ago
Locks heath is my local Waitrose. its very poor the list just goes on and on, and they don't do anything about the problems( even when you ring head office0 local for me but I would not use otherwise. Staff and are rude and unhelpful.
Helpful Report
Posted 6 years ago
Friendly service. Always helpful.
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Posted 6 years ago
nice selection of food
Helpful Report
Posted 6 years ago
Waitrose is rated 2.7 based on 638 reviews