Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 642 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally I really like Waitrose - good fresh produce, friendly staff. However, it irritates me beyond measure that when they occasionally send me ‘money off’ vouchers they are invariable £7 off a £70 spend, with 8 vouchers provided for a 4 week period. I live alone, I probably average £30 per week at Waitrose, these vouchers are of no use to me whatsoever - to benefit from them all iD have to increase my spend to £140 per week. Tesco, on the other hand, sends me vouchers that work on 10%or 15% off a £30 spend, makes so much more sense. So for the period that the Tesco vouchers are valid, I’ll shop there more frequently. How difficult can it be to check my average spend and then send appropriately valued vouchers? Or is this just a tick-box exercise?”

Helpful Report

Posted 2 years ago

“Always a pleasure to shop there, lovely helpful staff. Food prices reasonable and quality of food outstanding.”

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Posted 2 years ago

“High price. Alway something bad happening. Some problem with the food or the quality of it. They were fine 5 year ago but nowdays... ridiculous. Today i just found 7 fishbone in my waitrose brand haddock fillet....”

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Posted 2 years ago

“Hello.to Dave potter branch manager at Waitrose kingsthorpe Northampton. With your 22 years 8 moths of experience what is yours and indeed your employers stance on infidelity amongst your staff. Do Waitrose have a policy or is it a free for all.”

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Posted 2 years ago

“Okehampton branch is really going downhill. Long queues as checkouts, dusty floors/shelves. Last week the handbaskets were stacked in the middle of the doorway causing a tripping hazard. New voucher scheme only works for those with the app or a printer - discriminates against the elderly. It also causes huge delays at the tills whilst people are fiddling around with their phones trying to load the app and locate the vouchers. This weeks 'special deals I might like' contains items I've never bought so how are these items selected? What happened to customer care? Why stop the free coffee and newspaper for loyal shoppers? Having a loyalty card now gives you nothing.”

Helpful Report

Posted 2 years ago

“You do some things so well ,however you expanded to quickly and quality was affected. Also a Waitrose Prefered exists and some stores are like a clinical practice. Uttoxeter being no exception with its Practice Manager. Really very sad.”

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Posted 2 years ago

“My local Newark branch delivery team sent me some lovely flowers for my 100th order with them. This was a lovely thank you from them and a surprise for me. Its nice that they appreciate your custom.”

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Posted 2 years ago

“Dreadful service , due to deliver a birthday surprise to my son studying in Manchester, champagne, flowers birthday cake, due to a problem with inputting payment they cancelled the order the night before with no contact at all to try and resolve it, even though they process the order nearly the 48 hrs before so where aware of problem . They had lots of time to contact me to try and resolve. They had phone email all my contacts, they made no effort at all and my son’s birthday surprise is ruined, devastated I will never use this awful service again, shocking customer service ! Stay away!”

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Posted 2 years ago

“I need to do reviews on line”

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Posted 2 years ago

“Always shop at Waitrose...love it...The online order system is brilliant..so easy to use...and get your shop delivered when you want it and is always in pristine condition when received.Delivery price is great.Never shop anywhere else.If something's not right they always always put it right....”

Helpful Report

Posted 2 years ago

“The new app for customers is awful. Far too complex and time consuming. Dreadful. Go back to normal offers, without all the palava of checking every week. Bring back free newspaper. At the moment you have lost me to Tesco”

Helpful Report

Posted 2 years ago

“Excellent customer experience. A large size, and heavily discounted, bag of ground coffee (Taylor’s) was out of stock and not due in again for three days. A member of floor staff picked x4 of the smaller size bags (up to the equivalent weight of the big bag!) and charged me the discounted big bag price! Really won my loyalty - they just fixed it without any fuss!”

Helpful Report

Posted 2 years ago

“The Levantine Slow Cooked Chicken tasted ok, but Minute portion. How Waitrose think one small piece of thigh is enough per person as part of a main meal baffles me! Just lucky much more food was cooked that evening with expectations of freezing but it was eaten to fill the gap!!!”

Helpful Report

Posted 2 years ago

“DONT BUY THEIR FISH! ! MOST DISGRACEFUL FISH IVE EVER BEEN SERVED AND I TRAVEL AND COOK FISH IN MANY COUNTRIES Waitrise in Fulham Rushed into this store which I have always found pleasant staff eager to help and good layout of items and ok fruit and vegetables Needed some fish .Admittedly it was after6 PM and the fishmongers down the road had CLOSED. I ASKED THE ASSISTANT AT THE FISH ZONE FOR 6 FARMED BASS FILLETS I AND I THOUGHT ID TRY 2 MACKERAL FILLETS THAT WERE WILD CAUGHT FROM SCOTLAND OPENED THEM AT GOME AND MY MAN HAD MIXED THE ORDER SO I GOT 6 MACKERALS THEY SMELT PRETTY POOR WHEN I OPENED AT MY FULHAM HOME ,BUT ON COOKING AND TASTING THE MACKERAL WAS ROTTEN I AM SO DISMAYED THAT A CHAIN THIS LARGE TAKES ON A FISH SUPPLY AND HAS NO QUALITY CONTROL OF THERE FRESH PRODUCT DONT TOUCH THEIR FISH !!! THE BASS WAS NEARING ITS END OF LIFE BUT THANKFULLY EDIBLE DESTROYED MY DINNER EVENING WITH FREINDS”

Helpful Report

Posted 2 years ago

“They were great throughout the Pandemic with deliveries and instore now remains a pleasant if expensive experience. I shop there less now and have less deliveries because they have increased their prices way in excess of other stores seemingly taking advantage of the current situation more than their competitors. Therefore I now shop around much more and Waitrose is rarely a feasible option for a pensioner such as myself.”

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Posted 2 years ago

“My local Waitrose in North Finchley is an amazing store. They look after me. They are so friendly and kind. We love Waitrose and their products. Thank you so much.”

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Posted 2 years ago

“Very disappointed in Waitrose Celeriac Remoulade. Checked list of ingredients which include both honey and sugar, so that's why. I'm aware leading mayo brand Hellmanns contains sugar but I would have expected Waitrose to be more discriminating with this French classic. It's on the way to the food bin.”

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Posted 2 years ago

“I purchased a yellow rose reduced because the partners fail to water the plants enough even though I constantly remind them in store it’s a waste of time. The plants are excellent and it’s wasting money having to reduce the price. Anyway my rose has been well looked after and the roses were lovely and the second bloom the flowers were peach, this year they are a beautiful yellow colour so thank you Waitrose for my bargain rose”

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Posted 2 years ago

“Sandwich quality at services was low and tasteless. We had Coronation chicken... worst I have tasted. Hubby had Cheddar ploughman's which was tasteless. Even the fruit (2 for £5) was tasteless apart from the grapes. Definately not stopping there for a break again will stick to M&S”

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Posted 2 years ago

“Staff very nice and my local branch has a car park. Otherwise very expensive especially for fruit which is not fresh. Apples soft and pappy. Oranges from which the juice appears to have been drained out. Too many ‘essential’ items. I’d like sometimes to have better quality. Not surprising the nearby M&S now doing very well. No more expensive but much better quality. Shame…”

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Posted 2 years ago

Waitrose is rated 2.7 based on 642 reviews