Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 636 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 636 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“Dreadful service , due to deliver a birthday surprise to my son studying in Manchester, champagne, flowers birthday cake, due to a problem with inputting payment they cancelled the order the night before with no contact at all to try and resolve it, even though they process the order nearly the 48 hrs before so where aware of problem . They had lots of time to contact me to try and resolve. They had phone email all my contacts, they made no effort at all and my son’s birthday surprise is ruined, devastated I will never use this awful service again, shocking customer service ! Stay away!”

Helpful Report

Posted 2 years ago

“I need to do reviews on line”

Helpful Report

Posted 2 years ago

“Always shop at Waitrose...love it...The online order system is brilliant..so easy to use...and get your shop delivered when you want it and is always in pristine condition when received.Delivery price is great.Never shop anywhere else.If something's not right they always always put it right....”

Helpful Report

Posted 2 years ago

“The new app for customers is awful. Far too complex and time consuming. Dreadful. Go back to normal offers, without all the palava of checking every week. Bring back free newspaper. At the moment you have lost me to Tesco”

Helpful Report

Posted 2 years ago

“Excellent customer experience. A large size, and heavily discounted, bag of ground coffee (Taylor’s) was out of stock and not due in again for three days. A member of floor staff picked x4 of the smaller size bags (up to the equivalent weight of the big bag!) and charged me the discounted big bag price! Really won my loyalty - they just fixed it without any fuss!”

Helpful Report

Posted 2 years ago

“The Levantine Slow Cooked Chicken tasted ok, but Minute portion. How Waitrose think one small piece of thigh is enough per person as part of a main meal baffles me! Just lucky much more food was cooked that evening with expectations of freezing but it was eaten to fill the gap!!!”

Helpful Report

Posted 2 years ago

“DONT BUY THEIR FISH! ! MOST DISGRACEFUL FISH IVE EVER BEEN SERVED AND I TRAVEL AND COOK FISH IN MANY COUNTRIES Waitrise in Fulham Rushed into this store which I have always found pleasant staff eager to help and good layout of items and ok fruit and vegetables Needed some fish .Admittedly it was after6 PM and the fishmongers down the road had CLOSED. I ASKED THE ASSISTANT AT THE FISH ZONE FOR 6 FARMED BASS FILLETS I AND I THOUGHT ID TRY 2 MACKERAL FILLETS THAT WERE WILD CAUGHT FROM SCOTLAND OPENED THEM AT GOME AND MY MAN HAD MIXED THE ORDER SO I GOT 6 MACKERALS THEY SMELT PRETTY POOR WHEN I OPENED AT MY FULHAM HOME ,BUT ON COOKING AND TASTING THE MACKERAL WAS ROTTEN I AM SO DISMAYED THAT A CHAIN THIS LARGE TAKES ON A FISH SUPPLY AND HAS NO QUALITY CONTROL OF THERE FRESH PRODUCT DONT TOUCH THEIR FISH !!! THE BASS WAS NEARING ITS END OF LIFE BUT THANKFULLY EDIBLE DESTROYED MY DINNER EVENING WITH FREINDS”

Helpful Report

Posted 2 years ago

“They were great throughout the Pandemic with deliveries and instore now remains a pleasant if expensive experience. I shop there less now and have less deliveries because they have increased their prices way in excess of other stores seemingly taking advantage of the current situation more than their competitors. Therefore I now shop around much more and Waitrose is rarely a feasible option for a pensioner such as myself.”

Helpful Report

Posted 2 years ago

“My local Waitrose in North Finchley is an amazing store. They look after me. They are so friendly and kind. We love Waitrose and their products. Thank you so much.”

Helpful Report

Posted 2 years ago

“Very disappointed in Waitrose Celeriac Remoulade. Checked list of ingredients which include both honey and sugar, so that's why. I'm aware leading mayo brand Hellmanns contains sugar but I would have expected Waitrose to be more discriminating with this French classic. It's on the way to the food bin.”

Helpful Report

Posted 2 years ago

“I purchased a yellow rose reduced because the partners fail to water the plants enough even though I constantly remind them in store it’s a waste of time. The plants are excellent and it’s wasting money having to reduce the price. Anyway my rose has been well looked after and the roses were lovely and the second bloom the flowers were peach, this year they are a beautiful yellow colour so thank you Waitrose for my bargain rose”

Helpful Report

Posted 2 years ago

“Sandwich quality at services was low and tasteless. We had Coronation chicken... worst I have tasted. Hubby had Cheddar ploughman's which was tasteless. Even the fruit (2 for £5) was tasteless apart from the grapes. Definately not stopping there for a break again will stick to M&S”

Helpful Report

Posted 2 years ago

“Staff very nice and my local branch has a car park. Otherwise very expensive especially for fruit which is not fresh. Apples soft and pappy. Oranges from which the juice appears to have been drained out. Too many ‘essential’ items. I’d like sometimes to have better quality. Not surprising the nearby M&S now doing very well. No more expensive but much better quality. Shame…”

Helpful Report

Posted 2 years ago

“01344 823 787 - Here is the main contact number for head office for Waitrose. It's actually a company called sitel that deal with Waitrose so it's never Waitrose you ever speak to when you call the customer care number.”

Helpful Report

Posted 2 years ago

“This is the worst supermarket for sending short dates in your delivery. They need to catch up with other supermarkets who offer decent dates… very disappointed customer.”

Helpful Report

Posted 2 years ago

“This new app is simply too complex. The free newspaper and coffee was liked and simple to use. Trying to operate this new app for a few pennies off is simply not worth the effort. Tesco, Sainsbury and M&S so simple and easy to use. Goodbye Waitrose!”

Helpful Report

Posted 2 years ago

“Visited Waitrose Bromley today there were so many shelves.fridges.freezers complety empty visit another after spending £170 gave up and had to visit another store to complete our weekly shop, very poor show.I feel sure you as a company are on a downward spiral sad as i started shopping with you at John Barnes in Finchley Road in the 1970s sad”

Helpful Report

Posted 2 years ago

“Super service and advice from Nick in the wine department of waitrose aylesbury. This guy is a true asset to the store. Hope his expertise is not ignored”

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Posted 2 years ago

“Brought a chicken and mayo sandwich, and was shocked what was inside,barely any chicken,just white gue!,waitrose standards has gone down hill,no wounder aldi and lidl are doing well,its not the shop it once was,and prices are so high now.”

Waitrose 1 star review on 10th April 2022

Helpful Report

Posted 2 years ago

“New App appalling, not at all user friendly, the store I use (Chipping Sodbury) has terrible wi-fi so you cannot access the vouchers once you arrive at the till!! Also, what about all the older generation who may not have smart phones or feel confident using one, how is this fair? Not good enough Waitrose, very disappointing.”

Helpful Report

Posted 2 years ago

Waitrose is rated 2.7 based on 636 reviews