Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff, great choice of quality food. Simple to checkout.”

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Posted 6 years ago

“After 31 years shopping here it's just as good with friendly service even though i am not a big spender.”

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Posted 6 years ago

“They sell lovely corn fed free range chickens and deserve every one of my four stars. Great quality.”

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Posted 7 years ago

“Quality food at good prices.”

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Posted 7 years ago

“The staff are generally just a cut above the other supermarkets, so happy to help you and will go out of their way to assist in any way they can which makes a shop so much nicer. The produce is also excellent quality of course!”

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Posted 7 years ago

“good quality reasonable prices”

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Posted 7 years ago

“Great selection of provisions and cheery and helpful staff. Will surely return on a regular basis.”

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Posted 7 years ago

“Free coffee, good staff, good customer service and fresh products.”

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Posted 7 years ago

“All but a couple of items out of stock and then intelligent substitutions. Order delivered on time, by a lovely driver who was extremely helpful. The ease of ticking off the items against the receipt, nicely listed by department. Excellent online shopping experience.”

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Posted 7 years ago

“The main experience is all the staff seem to excel in everything, from dress, attitude and willingness to assist. The fare whilst being more expensive possibly than other supermarkets, offers approaching end of B/Before items at very good prices, for the peeceived quality of the produce.”

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Posted 7 years ago

“Excellent service and great choice of products. All staff make you feel welcome and help you with anything.. nothing is too much trouble for the partners in store”

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Posted 7 years ago

“Very kind lady, Patricia, in Lichfield store today gift-wrapped lots of daffodils today for me to take to my friend whose mother had died. She was very kind and did a beautiful job. Also Charlotte was helpful today too. I was trying to find a cereal without gluten.”

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Posted 7 years ago

“I enjoy shopping with the more than ample space in the aisles and staff are delightfully helpful even when very busy”

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Posted 7 years ago

“Great Customer Service when the shop was full of Christmas Stock. Even though items had been moved and moved again, I was politely shown around until items I needed were found. Thanks Guys and Gals.”

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Posted 7 years ago

“Love their food. Love their customer service. Love shopping there.”

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Posted 7 years ago

“Excellent and varied choice of merchandise. In a hurry and needed to do a quick shop and buy a card and gift. Able to do all this under one roof. Customer Service extremely helpful and I grabbed a free coffee to go - a brilliant experience!”

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Posted 7 years ago

“We bought a Waitrose Christmas tree this year £45 and it was the best tree we have ever had. Lasted throughout and is still going strong outside. Put it in water once only in the stand and it did not shed a drop the entire festive period. Was delighted when the young man from Waitrose offered delivery too. Will always buy my tree from Waitrose in future and would highly recommend”

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Posted 7 years ago

“Waitrose is consumer focussed and effective in its delivery of quality and service.”

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Posted 7 years ago

“excellent service & quality of produce/products.”

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Posted 7 years ago

“Fabulous experience”

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Posted 7 years ago

Waitrose is rated 2.6 based on 650 reviews